Tapestodigital Avis 27

I had over combined 10 years of experience in the BPO industry and working directly with the client and feel it’s important to share this to create awareness for those planning to work with Tape to Digital (tapestodigital.com.au).

I was hired in late December 2025 and started training on January 5, but resigned after only two days of working with the client. I was already informed beforehand that the client had behavioral issues, and I later learned that the role had been replaced multiple times in less than six months. A fellow Filipino colleague also resigned after just five days with the same client.

Most concerning, we were not fully paid for the days we worked. The client decided to compensate only partial hours, citing unmet expectations despite the very short timeframe given.

I strongly advise professionals to proceed with caution due to high turnover, unrealistic expectations, and payment concerns

I recently used Tapes to Digital and was most satisfied with the experience. Here are a few key points that highlight their exceptional service:

1. Reliable Service:
Tapes to Digital delivered a consistently reliable service. I entrusted them with my valued VHS tapes, and they handled the digitization process with utmost care and professionalism.

2. Transparent Communication:
One aspect that truly sets Tapes to Digital apart is their commitment to keeping customers informed at every step of the process. From the moment my tapes were received to the completion of the digitization process, I received regular email updates. This level of transparency not only kept me in the loop but also instilled a sense of trust and security throughout the entire experience.

3. Outstanding Technician - Jayke
The technician assigned to my project, Jayke, was consistently prompt, courteous, and respectful of my specific requests. I was most satisfied with his attention to detail and commitment to providing a high-quality service throughout the process.

If you are looking for a service that not only gets the job done but also ensures your peace of mind, Tapes to Digital is the go-to choice. I highly recommend them for their commendable work and top-notch customer service.

The service and communication with Tapestodigital technicians and staff were prompt, professional and friendly. The service was efficient and the results of the conversion were wonderful!
Highly recommend!

Very good conversion to digital files after issues experienced with another company.
Excellent communication from Grace.
Thanks

The staff was fast and reliable
Good pricing
Excellent product
I highly recommend using this company

Was a very quick and professional service from the beginning to the end. Jayke was awesome

Easy and good experience transferring tape to USB. Glad I was able to do this so easily before the tape deteriorated.

The service is very friendly and accommodating. And reasonably priced. I’m glad this service exists for VHS to mp4 conversions.

Just perfect! I ordered my VHS tape to USB for my parent's wedding video - a special gift for their anniversary and it was done the same day! They took away any stress (as they confirmed they could do it quickly) and were extremely helpful throughout the process. Highly recommend! Great services and great prices, thank you Grace and Logan!!

It was good & Jason was fantastic in doing what I wanted him to do. Thank you ..... Jodee

very happy , fast and efficient.

The turnaround was excellent and the quality of the recording was very good .

My only complaint , which I stress has nothing at all to do with you , was because I don't do internet banking , my bank charged a ridiculous fee to do the bank to bank transfer of the money . I have since put in my disappointment to the bank
Once again thank you all for your professionalism and courtesy in this , something other companies should do well to copy.
regards
Andy

Respectful engagement
Prompt response to a difficulty
No delay in job being done
Pick up from technician very precessional, but personable & respectful of the contact on the history and importance of my cassette tapes

Great service. Quick and was kept up to date on the progress of my order all the way through.Thankyou!

Great service. A slight hiccup was fixed without any fuss. Will be sure to recommend your service.

Excellent....I wouldn't go any where else.

With what you had to work with you did a great job.

this was welcome and well done thank you very much

Professional, quick and great service!

Highly recommended. My tape was beyond saving, and I received the best customer service I’ve ever received.