Tap Lever broke just after a year. Have contacted the firm THREE TIMES for help to purchase a replacement. They ignored all these messages VERY UNHAPPY customer. Update to company response... Voir plus
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Lisez les avis des autres
Customer service fantastic. Radiator wasn’t in stock so Elena promptly refunded. When it came in stock she kindly notified me straight away so I placed the order again and received within a couple of... Voir plus
Ordered new pull out tap received no notification about delivery after few days so emailed them as needed it for fitters. They then advised me it wasn’t in stock and despite getting speedy refund I am... Voir plus
I bought two mirror cabinets from Tapron. On arrival, one of the mirror doors was was cracked badly. I received excellent customer service from Anna and a replacement was sent out quickly. When the ca... Voir plus
4,3
Excellent
62 avis
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Terrible customer service and untrusted shopping experience
I just made an order of towel rail and you guys said it is too long and required me to pay more delivery fee after I did the research for many hours and send me the mail to inform me after 2 days. Unexpected shopping experience and the staff just did the untrusted courier research to me to let me pay extra 80pounds ??? Going to administration, your store.
25 juillet 2022
Excellent service came in a couple of…
Excellent service came in a couple of days. An amazing quality would use this company again.
26 juin 2022
Good quality product supplied promptly
21 juin 2022
Excellent customer service
15 juin 2022
Display fake 5-star trustpilot badge
Tarpon shows a 5-star trustpilot badge on its website while in reality their trustpilot rating is below 4. That's misleading and needs to be reported to trustpilot.
13 juin 2022
Avis spontané
Item colour not as described on website.
6 juin 2022
Réponse de Tapron
Hi Gareth,
I am sorry to hear that you are not happy with your purchase.
Please can you contact me directly at cs@tapron.co.uk with the details of your order, and I will be happy to help you.
Best wishes
Elena
Just what we wanted
15 mai 2022
You did not have the showerhead in…
You did not have the showerhead in stock. I paid you for the item with paypal and then I had to chase you to find out where the item was. I then had the money returned to paypal with no explanation. What a pity you did not contact me or recommend a substittue.
29 avril 2022
Réponse de Tapron
Hi Wendy,
I’m sorry we had to cancel your order as the product you purchased was sold out.
However, we informed you on 11th April, one day after we received your order, that the product was sold out. In the same email we asked you to let us know if there is another product you’d like to have as the product you ordered was sold out.
We waited 6 days for your reply, as we did not hear from you, we refunded your money.
Of course, we are sorry for not being able to fulfill your order, but we hope to serve you in the future.
Best wishes
Elena
Customer Service
Beautiful tap
Beautiful tap. I search for so long for a copper tap with spray. Excellent fast delivery and very well packaged all at a fantastic price.
5 avril 2022
Good quality towel radiator and fast…
Good quality towel radiator and fast delivery. No hassle. Good shop
26 mars 2022
Got quick feedback on questions and the…
Got quick feedback on questions and the shipment to Denmark went smoothly. Would highly recommend and will use them in the future again
3 février 2022
Poor delivery.
Ordered a set of taps and had to wait in all day to take delivery, as the courier does not provide a time slot.
Wrong taps were delivered.
Complained - was sent correct taps with a courier that does provide a time slot (I asked for this).
Was also sent a label for the return of the wrong taps and told they would be collected the next day. Waited in all day and they were not collected. I am still waiting to hear what is going on.
24 janvier 2022
Although 1 item was missing from the…
Although 1 item was missing from the original delivery the response was
immediate and I received the item the following day. Very pleased with the quality of the items and service received
15 décembre 2021
Superb customer service and products...
Great quality products and very competetive prices. Elena was extremely helpful with any queries and very quick to respond too which encouraged me to make my first ever purchase with Tapron. I will certainly be using them again in the future. Thank you for the excellent customer service.
31 octobre 2021
Good Customer service
16 octobre 2021
Customer service fantastic
Customer service fantastic. Radiator wasn’t in stock so Elena promptly refunded. When it came in stock she kindly notified me straight away so I placed the order again and received within a couple of days. Admittedly Item not checked or installed yet but initial cs was really impressive so I’m confident after care would be too.
9 octobre 2021
Tap now installed and looks perfect
Tap now installed and looks perfect. No negatives whatsoever. Good height, looks very stylish.
2 octobre 2021
Really quick and efficient service
Really quick and efficient service. I needed to return a product and they made the whole process very easy.
13 août 2021
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