Tate Oil Avis 

Stacey is very proactive, which is very good for a busy person like me, she always asks how we are fixed for fuel and she keeps very good diary appointments so I have a reminder when I need them

Tate are a great company delivering a really good service for their customers, I recently had an urgent need for domestic heating oil and when I called Tate's helpline, Stacey was so helpful and ensured I received a next day delivery which meant I didnt have to spend time and money searching elsewhere. Thank you so much Stacey!

Stacey has been brilliant keeps us updated weekly but also when iv forgot to call off any fuel she acts very quickly so i can keep site going with machines

I was let down last minute by another provider. Tate Oil came to my rescue. Excellent transparent service, great prices. My first choice from now on.

Helped me when I ran out of oil and arranged same day delivery! Very kind staff. I am so grateful :-)

This morning I spoke to Ben to help organise fuel deliveries over the year. He was so helpful and was quickly sorted. I have had such fabulous service from Tate since ordering from them.

This is partly a complaint about Tate and partly Boilerjuice. Ordered fuel through Boilerjuice and was led to believe it had been delivered. On 30th December my boiler stops working as tank is dry. After several conversations with Boilerjuice, no one is any the wiser where the fuel was delivered and neither Tate nor Boilerjuice want to accept any responsibility for the non-delivery or subsequent additional costs to me to have an emergency delivery and getting an engineer out to bleed the system. If anything they are trying to blame me and hide behind a web of lies from the driver concerned.

Moral of story is don't use Boilerjuice or Tate

Sara has gone above and beyond to help deliver oil to our house quickly, despite the snow and ice around. Thank you so much - brilliant customer service.

This company is customer focused, very responsive and helpful in particular during emergencies such as waking up to find your tank is on empty between Xmas and New Years Day. We now have a plan agreed to minimise this risk.
You can trust them to deliver in a timely manner and the drivers are friendly and approachable. Highly recommended.

Stacey at Tate Oil has been my main contact for our company for the last few years and is an absolute joy to work with. Her aim is to always get the best rates possible and delivery slots that's perfectly timed for our site. As soon as I drop Stacey a morning email with regards to the daily rates I either have a response or a call within minutes. We have a catch up with regards to our families and life outside of work and she's just a lovely, helpful person that takes pride in her job :) Thank you Stacey

Our Account Manager, Matthew Rawes is great at his job. Rate/lead time requests are quickly answered enabling me to get a fuel order placed without faffing around. Tate Oil always deliver when they say they'll deliver so always reliable.......have never let me down - thanks!

Since moving house and now using oil for the first time in my life, I contacted Tate Oil in Otley, who are the most local to where I live. I am delighted to say my experience of them is second to none in terms of suppliers, even for my modest size of order and I have a dedicated member of their team and always place my order with Rhett.
He is an outstanding example of excellent customer care and service and has got me out of trouble when I have left it late to order a refill of my tank, so that we have never run out and Rhett is a valuable asset to this business, with his courtesy, enthusiasm and willingness to help!
The delivery drivers are also a great pleasure to meet when they come and I cannot speak highly enough of this excellent business!! Thank you Tate Oil from Simon Walker

Very happy with Stacey cousins
The service she offered to get the best prices on fuel and oil and was always ring with deals on oils and fuel

Tate Oil service was great. Not only are the prices competitive this time the man that called us (Matty) was lovely & gave a great price.
The driver messaged the night before he arrived & also on the morning what a fantastic service from him.
Will definitely recommend & use again
Thank you Tate Oil

Incredibly annoying and loud engine/pump at Otley site. Cannot sleep with windows open. Horrible place to live near. Feel sorry for the people whose houses are literally in front of this place. We live a couple of streets away and can still hear the noise from this place all day.

Super service over and above what you would ever expect…..

No prompt to make this review and I rarely do but total service warrants this…. Would never use any other service provider for our heating oil. Thank you

Absolutely abysmal company.

They put the wrong fuel (diesel) into a petrol tank at my local garage and are proper dragging their heels to resolve the issue and put my out of pocket expenses back to me, let alone discuss compensation.

It has, so far, taken 11 days to let us know they have 'sent it onto their insurance for consideration' .... ELEVEN DAYS. Some people that put fuel in might not have enough money to get the tank drained and/or replace the fuel they pumped incorrectly due to TATE OILS incompetence.

Currently, with the cost of fuel and drain/flush of the system we are circa £500 out of pocket ... and they won't take calls to discuss further checks at main dealers with costs covered as I am concerned that my 2 year old car may have long lasting damage due to their incompetence.

Your customer service (or lack thereof) is shocking.

Dealing with Tate oil is always a pleasure, they are fast efficient and often help me out with quick delivery.
Rhett Lewis was particularly helpful the last time we spoke.

Great service, always fast to provide quotes, reliable and very competitive prices.

I was shocked at the efficiency of Tate, I spoke to Emma Raffety only a couple of days ago and my order arrived today.
Emma kept me informed and processed the order quickly.
Great service all round.