We pre booked a taxi three weeks in…
We pre booked a taxi three weeks in advance from our hotel which was approx 10/15 min taxi to the Coventry Hilton conference centre in Coventry . It was booked for 5.10 pick up . I asked my PA to check everything was okay as I had to be at a Funtion by 5.45 pm . She called the company and they said it was cancelled . No one had cancelled this . They then said it was ok and on their system . At 3.15 pm I got a call from the taxi driver to say he was outside the hotel . I explained again to them the fare was booked for 5.10 pm so he said he would return then. At 5.10 no sign of a taxi , a phone call to the company said the taxi was on its way and was quote 5 minutes away . We waited another 15 min but no taxi , we called again and the despatches said the driver was outside the Hilton Hotel in Coventry . Wrong hotel ! So they then said oh it’s ok as we have a driver who is only 5 min away . We waited a further 15 min no taxi . We called again and they said the driver was waiting outside our hotel , but we assured them that he wasn’t as we had been stood outside for a long time . We asked for the driver’s tel number . The dispatcher then said the taxi was only 6 minutes away . It turned up after 6 pm we missed out meeting briefing at the Hilton conference centre . It was extremely hot outside and we had requested a air con executive car . What turned up was a old smelly people carrier vehicle , clearly unkept and definitely no air con . The driver said their had been an accident and the routes were busy but then went on to say in broken English he wanted paying extra . I would not recommend this taxi company to anyone unless you have a lot of spare time on your hands and enjoy chasing them up to then have a unclean vehicle to transport you in !!
