TCF Bank Avis 7

I wouldn't bank with these racist people did you see the story on the man Thomas and how they treated him

Although they are not the worst bank I have ever dealt with they are far the best. I would classify them as middle of the road with problems. I do not like the fact that their app is constantly having problems. I go to see what my balance is and there are posts from days ago that pending. It was never that way with Chemical bank, the bank they bought out. Everything was instant or a least posted at midnight. There balance was continually off. I have an accounting background so I know how to make things balance and they were always incorrect , once for about three weeks before someone resolved the issue. I have actively been looking for another bank which saddens me since I have been with this bank (when it first started as State Savings) through several changes of brands for over 45 years and this is the first time I felt compelled to change banks.

TCF Bank recently merged with Chemical Bank of Detroit. For customers of both banks the rollout was a utter disaster! Account balances changing, debit cards not being recognized, funds not being available, Online and by mail statements not available to many, if not most customers for months and worst of all no one who had any answers. I used the messaging from my TCF online account page and after waiting 10 days without any response I tried to call customer service. I made several calls that got auto-answered but never put into Q and when they did wait times exceeded hours. When finally answered by a human that was already frustrated, short tempered, rude and had NO answer as to when the situation of my debit card being rejected or getting my last 4 months of statements would be resolved.
In mid Sept my debit card issue was resolved. In mid Oct my 6 months of missing statements were again available online and ALL service and account fee's had be raised, NO previous were ever sent!
Every customer service person I spoke or messaged with, over the 5 months, at best just kept repeating the same "scripted non-answer stalls" and at worst were just downright rude.
Search "TCF Issues / problems 2020" online BEFORE you do business them.
After 30 years banking with TCF - I DONE! Moved my accounts elsewhere. Zero stars would be to many but we're forced to click ONE just to post here.
TCF Bank's customer service via phone has never been more than just adequate. As a bank that too was just sort of OK as long as you didn't have an issue. Over the last decade they've closed many of their full service, free standing banks and opened kiosks in grocery and other stores. Usually these small branches offered decent, friendlier service.

Their online banking is a joke and their customer service line doesn't work. I tried for three days to get through. When I did get through they claimed it was going to be an hour and then two hours because their system was down. Insane.

I got a HELOC but can't see online the available funds??! As if that's not bad enough, I call in to check but I can't get authorized without the full account number?

Wow. Come on... so ridiculous

Horrible customer service. Rude bank tellers. Terrible company policies. Their website stinks. I'm fed up with this place and you should be too.

TCF Bank has the worst customer service that I have ever experienced. I deposited a payroll check on Friday 10/13/17. Today is now Wednesday 10/18/17 and my money is still not made available to me! My truck broke down and I have not been able to get it fixed due to this bank holding my money. I talked to a "lead" this morning about releasing my find and was told "we didn't do anything to you, we didn't lie to you!" This is the response I received as a customer of theirs on and off for 15 years. I'm closing my account and will make sure every person I know, knows that TCF bank are horrible people and DO NOT TRUST THEM!!!!!