Techless Avis 351

Zazi is hands-down the best customer service rep I’ve dealt with in a long time. Clear communication, fast responses, zero runaround, and actually cared about solving the issue instead of just closing a ticket. Everything was explained in a way that made sense, no attitude, no copy-paste answers. Just straight competence and professionalism.

You can tell when someone actually takes pride in their work, and Zazi is that guy. He made the whole experience smooth, stress-free, and honestly way better than expected. If customer service were the standard, Zazi would be the benchmark everyone else gets compared to.

Give this man a raise, a promotion, or at least clone him, because if more reps operated like Zazi, customer service wouldn’t have the bad reputation it does.

After looking at a couple of options, our 17 year-old daughter chose Wisephone II as her first "grown up" phone. Setup was easy, and so far it works great for our needs (basic texting/calls, Life 360, and Spotify). My husband and I Brick our smartphones but we wanted to essentially give our daughter a chance at the life we wish we could have, untethered from a smartphone.

We bought it during the Christmas season so it came with a code for $14.99 off a month of service and when I tried the code it didn't work. I received an email a couple weeks later reminding me to use it and I responded to the email saying the code didn't work and within hours the company had refunded us the $14.99. I was honestly impressed.

Zazi was amazing. After another agent dropped the ball he picked it up and made everything right. He kept in touch with me and supported me through the process

Yolani was able to get me started on my new phone with ease. Overall great customer service, very helpful and patient with me.

This new phone and software has absolutely made my life better in less than one week of usage! Both of my kids thanked me for switching to a device that takes up less of my attention. My stress is down, anxiety as well. I do not miss the constant notifications from email and social media one bit. The Techless device is called Wisephone 2, and it was the wisest purchase that I have made in years.

Finally, their customer service is 5 Stars!! Tina is absolutely phenomenal at her job. She made me feel immediately like I am now a part of their community.

Happy and proud to be a new part of the community that is taking their time and life back!

Bryan Joy, Virginia.

I'm so happy with the customer service I received from Yolani at Techless. She was extremely knowledgeable and patient. She guided me through the entire set up process for two Techless Wisephones. I tend to get very confused with this kind of stuff and she made it seamless. Very grateful! I highly recommend Techless. The phones are wonderful and the customer service is among the best I've encountered.

Anthony was extremely helpful and made the process smooth, easy to understand, and fast!

I had such a great experience with this phone company. Everyone I worked with was incredibly friendly, patient, and helpful. My situation took a little time to sort out, but they never made me feel rushed or like a burden. They were excellent about calling back and texting to keep me updated—whether things were working or still needed troubleshooting. Their communication and customer service truly stood out, and I really appreciated how well they took care of me.

This phone is exactly what I needed that's between the 2 extremes of being addicted to your cell phone and going phoneless. I've done both. After being addicted to my smartphone, I ditched it for a couple years and went phoneless because I could see how much control my phone had over my attention and my time. While phoneless, it was really annoying to the people around me when I asked to borrow their phone to make a call. It was also a struggle at times to navigate new places as I would go the old fashioned way of printing out directions. And I had no way to call if I had an emergency and nobody was around. I compromised and went with a Wise Phone II a little over a year ago, which has been perfect for me. It makes calls/texts, takes photos, has a calendar, calculator, flashlight, and has navigation apps like Waze. There are also other simple apps you can use but most of the time stealing apps are not approved for download. The service has also been great. The only downside is that if you really need an app, they are not currently taking suggestions to add to the tool drawer. I ran into this problem when I wanted an app to communicate with family on a cruise I went on and an app for a CGM monitor (stelo). It was inconvenient but I found another way. I'd rather have it this way than them flood the app "store" with mind-numbing junk and apps that sell your personal info.

The person who helped me did an amazing job. They were professional, kind, and patient! They helped me through carrier issues and set up my entire phone. Having such support made me feel like this phone and carrier were the right choice!

Tina N. was great! I had a billing issue, and she was friendly, competent, and had my issue fully resolved quickly and painlessly!

I was having problems with the set-up system: it instructs that the owner of the phone should put in the phone number of the newly purchased phone but the new phone does not have a phone number yet. (I'd like to talk with whomever thought that process was a good idea!) I called and Zazi answered and took care of my issue perfectly and very personably. My suggestion: do not lose that guy, he's one of the few these days who exudes professionalism while actually being pleasant. I'd double his salary, he's worth two less capable / less personable staff members.

Anthony was a tremendous help getting me set up!

Moved from a Wisephone I to a Wisephone II. Install and update were seamless. Yolani, was great to work with!

I got 2 of my sons new Techless phones for Christmas and had to call Customer Service to get them set up. I spoke with Yolani and she was fantastic. Walked me through the whole process, was friendly and knowledgeable, and even called me back right away when the call dropped mid setup. Highly recommend this company, was such a pleasant customer service experience.

I am loving the Wisephone! The customer service is top tier. Both Tina and Zazi did a great job assisting me!

New to Techless and the Wisephone! It was a little intimidating to start the process of going from an almost lifelong iPhone user to the Wisephone. Fortunately the team at Techless and specifically Yolani were so helpful and made the process so simple and made me feel reassured I have made the right choice!

I had an excellent experience with Techless thanks to Tina. She helped me with the Wisephone II activation and setup for my boss’s son’s first phone, and she was absolutely wonderful throughout the process. She was patient, clear, and incredibly thoughtful, making sure everything was set up correctly and in a way that felt age appropriate and stress free. She truly went above and beyond, and it made such a difference. Customer service like this is rare. Techless you are lucky to have Tina!

The "Request a Tool" (feature that should let you get certain apps approved) has been in "beta" for months now. I was under the impression if i got this phone i would be able to have essential apps if i really needed them by putting a ticket in through the tool drawer. At least that how its supposed to work but there have been no updates at all about when this feature may be available. I tried sending in an email to support and they just said i have to submit a ticket through the 'request a tool" feature smh... Seeing as its a pretty small company i doubt any work is being done of the this feature and they probably just forget about it. Meanwhile here i am without access to emails, paying for the phone's mandatory monthly subscription.

I forgot to enter a promo code, but Anthony went above and beyond to apply the promo code to an order I had just placed, saving us money and helping things go smoothly.