Tel2 Avis 

The UK service is mainly supported from their Hero Telecoms base in New Zealand but the depth of technical support is fantastic. Matt looks after initial UK support but issues get escalated to their CTO Ray Jackson who is a real Asterisk switch expert who rolls up his sleeves and fixes things. There was a recently IAX2/PJSIP interaction issue in their upgraded switch which he fixed and gave a comprehensive report on what the problem was. I was extremely impressed.

I get the impression this service is run quite cheaply. Hence why it is very cheap to use. Customer support isn't necessarily unhelpful, but it does only seem to be one person who replies to all queries, so you're dependent on their availability.

Despite their knowledge-base saying SRTP was supported, calls wouldn't connect with it enabled.

Additionally, I had a strange call routing issue when using multiple trunks which I haven't been able to replicate on other providers.

The control panel feels quite clunky and it does feel like things are held up with a bit of a shoe string. It doesn't feel robust.

Whilst I didn't give them much opportunity to resolve some of the issues I've described, this is basic stuff which should just work. I signed up with a competitor provider today and whilst they charged a little more, the experience was flawless in comparison, without any of the same technical issues.

The Tel2 service *may* be ok if you're running only one trunk, and don't particularly care about encrypted/SRTP calls, but I would recommend spending a small bit extra with another provider who offers round the clock support which a more resilient service.

Matt on the support desk was amazing at working through the setup of Yealink SIP phone with Tel2. He worked hard to ensure that things worked correctly and was responsive to support requests and questions regarding the service.

Cloud2tel / Tel2 / Herotel were fantastic in the UK until their support collapsed.
Don't get me wrong, the service itself is very good, but there appears to be no support at all now!
I have now been advised that a company will soon be appointed to provide support..

La peor de mis experiencias, se le partió la rueda de un triciclo que le compré a mi niño de dos años en dos veces que lo cogió literalmente!! El triciclo me costó 35€ y dicen que para repararlo tengo que pagar un envío de 21€ y que no me devuelven el dinero, no se puede hablar con ellos por teléfono solo por email y te contestan con dos palabras que no me devuelven el dinero que la única opción es pagando yo el envío, me quedo con el triciclo roto y sin 35€!! En que cabeza cabe que voy a pagar 21€ por un envío de algo que me ha costado lo mismo de una pésima calidad para que se me rompa la otra rueda?? Dicen que no se hacen responsables de algo que ellos venden? Ellos son los que eligen los fabricantes, si no son responsables ellos quienes son? Me hacen ir a enviarlo el paquete sin saber que tengo que pagar porque en las instrucciones que te envían no indican que el cliente tenga que pagar nada y luego te encuentras con la sorpresa!! Ahí está la trampa!! Saben que nadie devuelve que te cuesta el envío como uno nuevo!! Y encima me hicieron perder mi tiempo y dinero en ir a enviarlo para nada!! Que eso es lo de menos!! Si pudiera adjuntar una captura de pantalla en su página web pone bien claro que si es avería/rotura ellos se hacen cargo de todo!! Mentira!! No os lo creáis, a mi me ha pasado con 35€ y me indigna no me imagino que me hubiera pasado con un artículo de más dinero!! Son unos estafadores y tú no tienes seguridad ninguna ni puedes hacer nada te quedas sin el dinero y con el producto roto.No os lo aconsejo es pasar mal rato y perder el dinero, súper mala experiencia!! Me entran ganas de no comprar más por internet por culpa de empresas así