Telushealth Avis 2

1. Terrible booking service located overseas in Philippines. Have to request call not to be recorded.
2. Psychologist was clueless and unable to provide professional advice.
3. Requested another psychologist and was allocated a social worker.
Complete waste of time of a dysfunctional and uncaring organisation designed to help people but desperately fails. Very stressful experience. Don’t waste your time and effort.

After contacting Telus I feel confident that I will never reach out to them for help again.
Set up, online chat and telephone answering time is fine. Telphonists were polite to me.
When speaking to a person it is not clear what their role is.
I spoke in detail about the support I needed and was offered the chance to speak with a counsellor. It was not clear whether this would be for counselling or assessment. When I did speak with a counsellor they had been given a one-word summary of my concerns and had not been provided with the detail I had given over the phone.
I have given my availability as 10-1 and been offered counselling at 8:30am,2pm and 5pm. I have been told the counsellor will confirm within 24 hours and have chased this up when this did not happen.
When a service is not able to show it can hear me express a time slot how can I trust to be heard about anything else?
I raised a concern and had a lengthy conversation with a person from Telus who was apologetic and sincere. However I do not have faith that this company can provide a safe space for my emotional wellbeing.