Bad experience - Extra VAT
I’m sorry to say, but I wouldn’t recommend this company even if I was paid to do so. My order kind of never started, as I couldn’t pay with my Mastercard. Tried 2-3 times, and then with my girlfriend’s card, but no. Got a confirmation screen, but no mail, and after checking it, the order was not received. Tried again with my Visa, and it finally worked. We ordered a whale, and it took around two weeks to Norway. It said the price included VAT in Europe, but I had to pay over 60 Euros at the mail office for taxes. Tried to split this with Tes-Ted, as their terms and conditions are very misleading, but now they just ignore me. The product itself is fine, but we were lacking the right screws for the setup. Horrible customer service from placing the order to follow-up on taxes and screws.




