Tests4You Avis 264

very good service and quick. they are also very helpful and communicative especially when there was cancelation/ reschedule to my flights. i'm glad to use their service. i'm satisfied overall. thank you so much.

Had an issue but they solved it and refunded me. Great handling of the situation! Would recommend.

Thank you to Steve for handling the return of the test no longer required after the Government changed the rules. And for the refund we will receive. He went the extra mile to sort everything out for us, highly recommended.

Very fast! Sent a sample by Royal Mail exactly 24 hrs ago and just now got the result for my PCR test! I'm impressed with the speed!

Steve was very helpful and promptly answered our queries. Our tests arrived on time and were easy to use.
Our only slight issue was that we only ever got one result certificate despite two tests (for different people) being completed.
That said if the need arose we would definitely use Tests4You again.

Great service! As the result turnaround time is 25-48 hours and I’ve waited till the last moment before my travel to do the test, I was very happy and relieved when I was able to get in touch with Sam who had managed to get results over in no time at all and I was good to travel! :)

We had to call them to get the tests before our flight because they take around 12 hours to send the certificate but we had no problems at all, we called them and in 15 min we had the certificates in our emails. A big thanks for Aj and Jasper for helping us and being so kind!

Perfect customer service. Steve G helped me do it all fast tracked when I had an issue

Excellent service, fast and accurate.

Fast turnaround of the test, and great service, had a query - this was dealt with effectively by Steve G - thank you!

Many thanks to James T for his help and patience.

The customer service is very helpful, courteous and polite. They solve the issue I had within minutes. Delivery was fast and instructions easy to follow. Thanks

I've ordered a LF Covid-19 test kit for my Fit-to-Fly test from Tests4you. The test kit was delivered in time and, eventually, the results were sent to my mailbox the next morning.

However, being anxious, I've contacted the customer support (Daniel) the same night I did the test, the results were sent to my mailbox after a few minutes! Excellent service.

today i had a great customer service experience from Jasper that literally did the extra mile to help and sort my.problem. this is the kind of experience that every customer wants and i m very please for all the service i got from this company

I will not use Tests4you again.

I had to chase up multiple times to get confirmation of receipt of my returned test and result. I registered online and returned via Royal Mail, which delivered the next day. I had to ring up 4 times and send 3 emails before it was resolved. Spoke to Jasper who only returned a couple of calls and I waited a whole day for his update call (which he confirmed he would definitely make) and nothing! It was only after a 3rd urgent email was sent that a reply was received. Took 5 days overall and very bad service. This was a Day 2 Test and had it been for pre departure test it would have caused real problems. Will not use Tests4you again.

Great service and understanding during changes in UK legislation requiring changes to required tests. Quick reply’s and courteous I would definitely use this service again.
Stuart

Very good customer service. Andrew was very helpful and resolved my issue quick and easy!

Probably the cheapest LFT tests around. Also, customer service is good. Thanks Ricky for sorting out my query and quickly.

The price of the tests was relatively cheap - 2 for £20. Actually registering and sending the result proved to be difficult. On the enclosed leaflet there were 3 ways of registering your kit, one by scanning the QR code, online at 2 different urls which I am not allowed to print in this review.The QR code would not scan. Depending on which of the other processes you followed you ended up on a loop as it was not clear which was for registering and which was for sending or they were all in one.
The result sent back to me was UNCLEAR and I would have to isolate for 10 days and I may be contacted to check that I was self-isolating. I think that should have said 5 or 6 days. I queried this as it was obvious from the test kit that my result was NEGATIVE. I was told by support that the reason it was unclear was "because on first registration you did not send a tested test device. This has been corrected your new results have been sent." This result was sent 4 times by email stating I was NEGATIVE. I then had two more emails saying I was negative. It was quite unnerving to receive this information even though I knew it was wrong. However the issue has now been resolved.

Not happy with the experience of purchasing the test as I did not receive the PLF reference number. But when I called customer service I received Excellent customer support by Andrew.