Tezeusbike Avis 2

Cancelled the pre-order and agreed to receive refund and restocking fee - refund still didn't show up after advised timeframe of 5-7 business days.

Bikes the company sells are priced quite higher than other brands and competitors are rolling out similar or same design and features, while the company - HQ is in Hongkong btw - can't handle simple inquiries nor requests in promised time, which is honestly unacceptable with current price range.

No, I wouldn't recommend to anyone and experience was considerably worse than other brands and stores who have already established locations

For a bike who costed more than 3000€ (when I bought it in October 2024) I’m just disappointed by the after sale service. In April 12 2025 My bike broke down, and it was supposed to be under warranty, so I contacted customer service (I even sent them the video of when it happened) who were initially quite cooperative, but more than two weeks have passed and still no solution. Worse, in their last email they implied that I had not used the bike properly... be careful if you are considering buying this bike because if anything happens there is no physical point of sale to go to for bike maintenance or for any warranty questions. I definitely regret this purchase.