I'd just bought my first thatched listed house. I knew I needed buildings insurance, but beyond that I was a complete novice, having only bought insurance for more modern homes. I called Thatch Cove... Voir plus
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Very competitively priced cover. We had to use the LawShield home emergency policy for a boiler breakdown - no heating or hot water. LawShield were utterly useless but warmest thanks to Kelvin Holwill... Voir plus
L'entreprise a répondu
Had to move insurance company as my old one stopped insuring Thatched properties at short notice. I thought it was going to be a bit of a Trauma but discovered Thatch Cover on line & had a great Exper... Voir plus
L'entreprise a répondu
We have just exchanged contracts on a beautiful thatched cottage. Never having owned a thatch before, we needed lots of help and guidance to arrange our buildings insurance. Alice provided this with... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're proud to boast a market leading proposition for thatched home owners. With access to an unrivalled panel of specialist thatch insurers and a passion for exceeding our customer expectations we strive for excellence. Contact one of our friendly experts for a no obligation demonstration of our service to see what you're missing and how much you could save.
Coordonnées de contact
45-47 Fore Street, Heavitree, Exeter, Devon, EX1 2QN, Exeter, Royaume-Uni
- 01392 409464
- care@thatchcover.co.uk
- thatchcover.com
4,9
Excellent
152 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent service that I would highly recommend
Excellent communication and service. They manage to reduce my renewal quote by about 1.5k!! Very happy!
23 mars 2026
Avis spontané
Ridiculously expensive for what it is…
Ridiculously expensive for what it is considering we have never made a claim on the policy and we aren’t in an area that ever gets flooded. We are being penalised because our property is thatched.
3 mars 2026
Avis spontané
Réponse : Thatch Cover
Thank you for taking the time to share your feedback. We completely understand that the cost of insuring a thatched property can sometimes feel frustrating, particularly if you have never had to make a claim. Unfortunately, this is not uncommon for owners of thatched homes, as insurers assess risk based on construction type rather than individual claims history.
As a broker, we do not set the premiums ourselves. Our role is to search the market and negotiate with insurers to secure the best possible terms for our customers.
Having reviewed your file, I can see that when you first joined us two years ago we successfully negotiated a saving of over £200. At your renewal last year, we were able to offer a solution to secure a further reduction of £180 compared with their initial renewal premium.
Because those negotiated discounts have been maintained each year and there were no competitive alternatives available in the market at the time, there was unfortunately little more we could do to secure an additional reduction this year.
Situations like this are not isolated, and we genuinely sympathise with homeowners facing rising insurance costs. What we can assure you is that we remain committed to negotiating with insurers and reviewing the market at every renewal to ensure our customers continue to receive the most competitive terms available. In fact, over 97% of our customers choose to renew their policies with us each year.
If you would like us to review your policy again or discuss the options available, please do not hesitate to contact us.
Highly recommended
Really thorough examination of our needs and constraints. Took time to explain thoroughly and extremely helpful. Thank you Will
27 février 2026
Avis spontané
Thank goodness for Thatch Cover
The professional advice given by Holly on the end of a phone to help fill out the extensive paperwork relating to a thatched property gave me confidence that I had not missed anything that could affect the cover. The price was great too.
6 février 2026
Avis spontané
I'd just bought my first thatched listed house…
I'd just bought my first thatched listed house. I knew I needed buildings insurance, but beyond that I was a complete novice, having only bought insurance for more modern homes. I called Thatch Cover and talked to Tom. He spent 45 minutes on the phone, taking me through the intricacies of insuring a thatched property with active chimneys, what information I needed to supply, and what questions to ask the thatcher. Two days later, I had the quote, which was the cheapest I had found from 5 different brokers. The day after that, I had my insurance.
I can't speak highly enough of the whole team's knowledge, patience with a novice like me, and commitment to getting me insured. If you need insurance for a thatched house, start here.
19 janvier 2026
Avis spontané
Excellent service
Personal service, friendly and understanding, and responsive to request for quotes for varying levels of cover. Thank you.
19 décembre 2025
Avis spontané
Saved me ££££'s
Lewis at Thatchcover helped me get a quote that saved me around £1400 after my home insurance provider upped our renewal by £800. Lewis was professional and very helpful. I'm so pleased with how easy the process was, as thatch insurance can be quite stressful to renew.
23 décembre 2025
Avis spontané
Excellent customer service
Excellent customer service, tailored to my needs
17 décembre 2025
Avis spontané
You have taken away all the stress of…
You have taken away all the stress of looking for insurance for our unusual property. Your communication was excellent so I always knew what stage we were at. Thank you.
5 décembre 2025
Avis spontané
Renewal quote clear to understand
Renewal quote clear to understand, renewal process easy to complete with the help of Alice, who was very courteous and professional.
1 décembre 2025
Avis spontané
The team at ThatchCover are always…
The team at ThatchCover are always responsive, thoughtful and considerate in their dealings.
18 novembre 2025
Avis spontané
Great customer service and best price…
Great customer service and best price for my thatch cover. Kelvin was very patient and helpful with all my calls and enquiries.
Thank you
24 novembre 2025
Avis spontané
Efficient, clear and fast!
Very efficient, friendly and personal service. I had an urgent need for a quote and Tom turned one around that beat my next best in time. Thank you!
13 novembre 2025
Avis spontané
Excellent service from Thatch Cover
Excellent service from Thatch Cover. They answer phones quickly and provide clear documentation. Recommended.
6 novembre 2025
Avis spontané
Réponse : Thatch Cover
Thank you for taking the time to leave a review. Make sure whoever you recommend mentions you by name so we can pay you our referral fee if they go ahead!
Competitive quote and helpful brokers…
Competitive quote and helpful brokers who know their business. Thank you
29 octobre 2025
Avis spontané
Thatch Cover are fantastic, highly recommended!
Thatch Cover are fantastic, they always get me the best prices on insurance and they are so thorough and reliable. Thank you!
17 octobre 2025
Avis spontané
The team worked hard
The team worked hard, going the extra mile to achieving the desired result.
14 octobre 2025
Avis spontané
Excellent comms and make a real effort…
Excellent comms and make a real effort to ensure your happy
13 octobre 2025
Avis spontané
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