The Brook Avis 

573
TrustScore 4 sur 5

4,2

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Noté 5 sur 5 étoiles

I've had a lot of food from The Brook - theme nights, supper clubs, freezer food - and aside from a couple of dishes which weren't to my taste, it's been amazing. These guys know how to deliver flavou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A delicious dinner! The portions were just right and the tastes were suitably ‘fishy’: the ‘scallops’ and the battered ‘tofish’ were full of flavour while the crab pate was utterly scrumptious. Blac... Voir plus

Noté 5 sur 5 étoiles

Favourite dining experience so far!! We are now on our 5th experience and the sea lovers special was simply superb! The charcoal sourdough and smoked seaweed butter I want with every meal! My meat eat... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Pros Tasty varied and interesting dishes. Excellent delivery and communication. Cons For 1 meal, generous portion but a bit expensive. For 2 meals it would be good value but the portions ar... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Restaurant végétalien
  2. Fabricant de produits surgelés
  3. Restaurant végétarien

Informations provenant de diverses sources externes

The Brook is an independent venue in Wallington, Surrey, housing a vegan restaurant, cocktail bar, recording studio and events space. Our focus is on bringing people together to share creations, discover new things and have some good old-fashioned fun...


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

573 avis

5 étoiles
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2 étoiles
1 étoile

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4,2

Tous les avis

(573)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

So helpful

Not only is the vegan food fantastic but they were so helpful in when we needed to change one item to be gluten free

21 octobre 2021
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Réponse de The Brook

Thank you for taking the time to leave us this review - we are always happy to help and keen to find alternative options for our customers when we can!

Noté 5 sur 5 étoiles

Food was amazing

Food was amazing! Had a bit of an issue with the delivery and they responded really quickly and sorted everything immediately. Definitely recommend!

16 octobre 2021
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Réponse de The Brook

Thanks Rachel for leaving us such a great review and happy to hear that you found our food amazing! Our customers are number one so happy to hear that we dealt with your delivery challenges quickly and efficiently!

Noté 5 sur 5 étoiles

Lovely food excellent

Lovely food, great quality plenty to go at.
Even my meat eating husband loved the food. We’ll be definitely trying another one.

15 octobre 2021
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Réponse de The Brook

Wahoo....showcasing the amazing tastes and flavours of plant based food is what we are all about! So happy to hear that we are winning over meat eaters around the country! Thank you Tracey for your fab review...we love it!

Noté 3 sur 5 étoiles

A welcome break from cooking

It was great not to have to cook and certainly some of the dishes were delicious- the Oyster mushroom scallops were particularly good. The dhal was disappointing - lacking in flavour and very runny - more of a soup than a dhal. It was difficult to get everything on the table and keep it from going cold but that could be my lack of coordination! Some of the pots were missing labels so a bit of guesswork was required in identifying the contents. Unsure if coconut cream and chilli flakes should have been provided but they weren’t there. In spite of these negatives I will try it again as it’s good to not have to think about cooking and eating out as a vegan is difficult where I live.

11 octobre 2021
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Réponse de The Brook

We were sorry to hear that the dhal was not to your tastes and I have passed your feedback onto our kitchen team for their review. The kitchen team have confirmed that the coconut cream was in the dish already so no need to add and the chilli flakes were mixed in with another pot (hopefully you received).

I have shared your feedback on the pots - we do put labels on all of our sauces and main dishes usually. The only ones that don't have a label are things like charcoal rolls, skewers and meatballs. Possibly yours fell off so we will look at that!

We are pleased to hear that you intend on ordering again and hope that we will fully win you over next time! Thank you for your feedback - it helps us to continuously improve our small business which is so important to us!

Noté 5 sur 5 étoiles

lovely treat meal

What a lovely treat meal with our daughter who is gluten free and vegan... I made our own gf naan but husband says chappatti were good. It took a few reads to follow the instructions as there are so many elements to the meal but they were all eaay in themselves! Cod bites really tasted like fish and chicken was so crunchy and loved the scallops! So glad we decided to do this instead of trying to find somewhere to eat out (and settling for a sweet potato curry, again!) Really memorable meal together!

10 octobre 2021
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Réponse de The Brook

Shona - so wonderful to hear that the meal worked out so well for you and your family. It is always lovely to hear when everyone enjoys it and we beat out the local takeaway! Thank you for taking the time to leave us such a wonderful review.

Noté 5 sur 5 étoiles

Great food

Great food. Easy to prepare and sensational flavour combinations.

9 octobre 2021
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Réponse de The Brook

Thank you David for your splendid review. The kitchen team put their heart and soul into developing each dish so happy to hear that the flavours worked so well for your palette.

Noté 5 sur 5 étoiles

Delicious food from The Brook...

Delicious food from The Brook...
As someone who switched to a plant-based diet at the beginning of 2021, The Brook is the perfect treat. We loved the Sea Lovers Menu which I shared with someone who eats fish and dairy. We were both so impressed. Love your ethos at The Brook with plant-based, initiative cooking and sustainable packaging. Looking forward to trying the Mumbai Nights with cocktails tomorrow!

7 octobre 2021
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Réponse de The Brook

Thank you Molly for taking the time to leave us such a wonderful review! It is fab to hear that our menus appeal to your tastes as well as your friend who is not totally plant based...YET!
So pleased to hear that you are on board with all we stand for and hope to keep on impressing you with our menus. Here is to Mumbai nights and super tasty chai infused cocktails.....mmmmmhhhh!!!!

Noté 3 sur 5 étoiles

Lovely. Sadly no cocktails

My husband didn't like the scallop however I really loved them. The tofish was lovely it was our favourite.
Unfortunately we didn't get the cocktails we ordered
Labels on the boxes as well as the sauces snd numbers would be helpful rather than having to open everything

1 octobre 2021
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Réponse de The Brook

It is wonderful to hear that you enjoyed the scallops and to-fish (although sorry to hear not to your husbands tastes!)! We are really sorry to hear about the cocktails - one of the team will get in touch now to ensure you are refunded those. What a shame! I will also share your feedback on labelling with our operations team so they can consider. Thank you for taking the time to leave us this constructive feedback - it is much appreciated!

Noté 5 sur 5 étoiles

Excellent super fresh juices

Excellent super fresh juices. Refined taste. Delightfully packaged.

30 septembre 2021
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Réponse de The Brook

Hi Christie - so happy to hear that you have been enjoying our juices so much and thank you for taking the time to leave us this feedback! It is great to hear!

Noté 5 sur 5 étoiles

Fab vegan food

Fab vegan food - comes all pre made and as ready as possible so you don’t have to do very much at all. A little on the expensive side but we’ll worth it for a treat. Incredibly tasty, would definitely recommend.

27 septembre 2021
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Réponse de The Brook

Thanks Charlene for taking the time to leave a review. Happy to hear that you think our food is fab and would recommend us. Price is something we consider very carefully and hope that the quality of food, service level, and delivery makes it all worthwhile! We appreciate your custom and look forward to serving you again.

Noté 5 sur 5 étoiles

I wish all vegan food was this good.

Our "burger night" kit was delicious. Every element was of an amazing quality. Id have been happy with any part of it by itself. Super easy instructions, in cooking time order which really helpful. Definitely recommend to anyone.

27 septembre 2021
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Réponse de The Brook

Delicious is what we aim to deliver! So happy to hear that each element of the burger night landed well with you and you were able to whip it all up with ease. Thanks for the recommendation and taking the time to leave us a review. It is much appreciated!

Noté 5 sur 5 étoiles

Try it!

Fantastic customer service and the food was incredible - will be ordering again!

26 septembre 2021
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Réponse de The Brook

Hi Rina - thanks very much for leaving us such a great review. It was a pleasure speaking to you and happy we could get the delivery sorted. Look forward to serving you again!

Noté 5 sur 5 étoiles

Absolutely delicious

Absolutely delicious. My only criticism is that it was so much food, we couldn't eat it all. Amazing

26 septembre 2021
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Réponse de The Brook

Shelley - your review has made us so happy! We hope you were able to enjoy the rest of your meal on another day! It is always a bonus to hear that our menus stretch over multiple days and people! Thanks for taking the time to let us know. We really appreciate it!

Noté 5 sur 5 étoiles

Looking forward to ordering again!

Lovely meal, so pleased we ordered! Great variety, fantastic flavours and generous portions. Looking forward to ordering again!

26 septembre 2021
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Réponse de The Brook

We are so pleased you ordered too! Thanks for taking the time to leave us a review Laura. We are happy to hear that the flavours worked well and you found the portions generous. We work hard to make sure everything flows well together and gets the tastebuds working!
We look forward to your serving you again!

Noté 5 sur 5 étoiles

The perfect event at home

Had the burger night event last night, it was awesome! This is the second “event” we’ve had and both were excellent. The instructions are good too.

If there is one criticism- the portions are huge! We saved the Mac and cheese for the following day.

26 septembre 2021
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Réponse de The Brook

Lawrie - thank you for such a great review! Happy to hear that the instructions were easy to follow and no problem on the criticism...we will take that! Always brilliant to hear that customers are able to stretch out the meal across more than one! Savour the goodness!!!

Noté 5 sur 5 étoiles

Good gentle delivery and super tasty…

Good gentle delivery and super tasty food

26 septembre 2021
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Réponse de The Brook

Thank you Miss Green for the 5 star review and happy to hear that the delivery was on point and the food super tasty. Appreciate you taking the time out to let us know and look forward to serving you again in the future!

Noté 5 sur 5 étoiles

I was a bit sceptical about a vegan…

I was a bit sceptical about a vegan delivery. I've dined at the Brook several times and always been happy, but £48 for two meals delivered cold? What would portion size be like? How hard would it be to cook?

The box arrived towards the end of the time I was expecting it, but no worries, still in time for dinner. Cooking instructions were dead simple for each meal - if you can boil water and turn on a oven you can do this! The Tofish meal took 25 minutes, the Dan Dan noodles one 20.

What were they like? Both were utterly excellent.

The Tofish was tasty and filling, with a bit of chilli in the batter, and served with excellent chips, capers and minted veg. I managed to finish mine, the Missus struggled - portion size was big!

The second meal was Dan Dan noodles with ginger "pork" and Satay skewers. I can honestly say I've never tasted better noodles - the whole meal was excellent and again a good portion size.

Will I buy again? Definitely. Well done The Brook!

25 septembre 2021
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Réponse de The Brook

Steve - so happy to hear that you decided to give us a try away from the restaurant and LOVED it!
Great to hear that the portion size rocked it and that you found both meals easy to prepare, delicious and value for money. Can't wait to serve you up some delicious and tasty plant based meals again in the not so distant future! And thank you for taking the time to leave us such a fab review.

Noté 5 sur 5 étoiles

Loved my Seoul Food box!

I chose the Seoul Food box for my partner and I to celebrate a special day and it was everything I hoped - the food was easy to prepare and tasted incredible so we were very full by the end of the night. It gave us a lot of inspiration for recipes and flavours we can try ourselves but I can't wait to order our next box!

25 septembre 2021
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Réponse de The Brook

So happy to hear that the Seoul Food Menu worked out so well for you and your partner. It is always fab to hear that our food adds to the festivities around a special occasion. One of our aims is to introduce our customers to different plant based dishes and flavours so happy to hear that we delivered for you!
Thanks for taking the time to leave us such a fab review Sabrina and look forward to serving you another tasty menu soon!

Noté 5 sur 5 étoiles

Received my first order today and have…

Received my first order today and have yet to try.

24 septembre 2021
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Réponse de The Brook

Thanks for taking the time to leave a review - happy that the order arrived safely and look forward to hearing how it went down!

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