Highly recommend ordering through the retailer. Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I... Voir plus
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Mannn, let me tell yall. Byfar the best T and long sleeve in the game and its only for $5. Thats a playa price! Look, buy some for yourself, your fam, your friends, your neighbors, shit, stack up for... Voir plus
Contacted support. They responded very quickly. My issue was taken care of right away. Shipping was fast and efficient. I got my shirts and I’m very happy with the purchase.
At best this company is very incompetent and at worst they are a scam. Had an order get shipped out well past their promised delivery window and then never arrive. Since they used some budget sh... Voir plus
L'entreprise a répondu
3,9
Bien
142 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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YOU GUYS KILLED IT 👏🏽👏🏽👏🏽
Literally every step, communication, delivery and the product I purchased. Congratulations to everyone involved and good luck!!!
24 juillet 2026
Avis spontané
Great customer support!
Contacted support. They responded very quickly. My issue was taken care of right away.
Shipping was fast and efficient. I got my shirts and I’m very happy with the purchase.
31 juillet 2026
Avis spontané
YZY Shirts are awesome ill buy these…
YZY Shirts are awesome ill buy these again💯💯💯💯💯
27 juillet 2026
Avis spontané
Quicker than quick!
They are very quick to reach back to you and quality of customer service is amazing. Got my order very quick with a correction to it even quicker! Amazing job guys!
24 juillet 2026
Avis spontané
Mannn
Mannn, let me tell yall. Byfar the best T and long sleeve in the game and its only for $5. Thats a playa price! Look, buy some for yourself, your fam, your friends, your neighbors, shit, stack up for next year! Im telling you, this deal will pass and you gone be left wishing you had more. Anyway, thanks for the excellent customer service and delivery. Yall some real ones☝🏾
23 juillet 2026
Avis spontané
Very Good
The product is absolutely top-notch and the support is fantastic—they take care of everything and help wherever they can. The team is really nice overall—GOAT company. And very Cheap :)
22 juillet 2026
Avis spontané
Potential scam
At best this company is very incompetent and at worst they are a scam.
Had an order get shipped out well past their promised delivery window and then never arrive. Since they used some budget shipping service, I couldn't even track the package on my end to figure out what happened. Tried to get a resolution with customer service, but that was an even more frustrating experience (kept getting messages from multiple people about the same thing I had already discussed and explained to them). Was promised several different resolutions and never received any actual resolution.
DO NOT SHOP WITH THIS COMPANY
18 juillet 2026
Avis spontané
Réponse de The Retailer
Hi Nick,
We do ship high volumes, and occasionally a mistake slips through, that's on us to sort, and we will.
On top of that we will compensate you and send you a partial refund / send some free items as a sorry because this is not the experience we want our customers having.
In the US we ship with UPS, not a low-cost carrier, so everything's properly tracked. You won't be out of pocket, and you'll receive your items. We're investigating what went wrong here so it doesn't happen again.
Please email us at support@theretailer.com.au and this will be resolved within the hour
Everything what I got from them was high quality and authentic
Everything what I got from them was very I high quality and authentic and they price their items perfectly with great deals and customer support. Everything I bought was shipped quickly and felt great to wear
14 juillet 2026
Avis spontané
Highly recommend The Retailer
Highly recommend ordering through the retailer.
Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I had gotten frustrated because in order I had canceled still had been fulfilled and I had been charged.
But customer service did everything to make it right and showed that this company care cares about its customers. I will be ordering through them again.
16 juillet 2026
Avis spontané
Shipping & Shirts arrived with no…
Shipping & Shirts arrived with no issues; however, it automatically forces you into some monthly subscription without an easy way to get out of it.
15 juillet 2026
Avis spontané
Guarantee 100%
It took a little while to arrive at first, but it eventually got here with everything in order. It was the item I wanted—brand new and in good condition. I 100% guarantee it.
7 juillet 2026
Avis spontané
Have brought a few J4s all come as…
Have brought a few J4s all come as described, at a good price, overall a good experience.
26 juin 2026
Avis spontané
Réponse de The Retailer
Thanks Paul — glad the J4s all landed as described and at the right price. Appreciate you shopping with us. — Retailer
Super bad customer service !!!!!
Super bad customer service !!!!! I had a question from my order and here nothing from it !!!
25 juin 2026
Avis spontané
Delivered through express post just 2…
Delivered through express post just 2 days on arrival. Yeezy 350 beluga. My wife loves it. It's genuine. No other store I could find with this price.
23 juin 2026
Avis spontané
Réponse de The Retailer
Love to hear it, Glenn — a genuine 350 Beluga in 2 days at that price is exactly what we're going for. Thanks for the kind words! — Retailer
Réponse de The Retailer
Thank you, Jayden — so glad it was a smooth one. Enjoy! — The Retailer team
Product are legit but communication is…
Product are legit but communication is not there delay response.
26 avril 2026
Réponse de The Retailer
Thanks for confirming the products are legit, Kapru-shee — that genuinely matters to us. You're right that our communication and response times let you down, and improving them is a real focus for us right now. If anything's still unresolved, email support@theretailer.com.au and we'll get straight onto it. — The Retailer team
ok but not quite at the level expected for a paid subscription
Products are good. variety ok. purchasing needs a lot of work. Had issues with purchasing items. spoke with customer support that are aware of the issues but do not seem to have a desire to fix them, just apologise and move on. Communication is slow if anything at all. It is a shame as the products are good, just customer service standard, lack of communication and lack of willingness to fix known issues/bugs in their order ordering system lets them down. especially because you pay a monthly subscription to be part of it.
29 avril 2026
Réponse de The Retailer
Michael, thank you for such fair and detailed feedback — it's exactly what helps us improve. You're right that slow communication and unresolved issues in the ordering system don't meet the standard a paid membership should, and we're working hard on both. If you're still hitting problems, email support@theretailer.com.au and we'll make sure they're sorted. — The Retailer team
It’s hard to believe that I got Air…
It’s hard to believe that I got Air Jordan 2 Retro Varsity Red for only $70 bucks.
I mean a DS 2014 pair for that price, which makes me overthink if they are real or fakes. If the retail correction team can answer about sourcing and their authenticity check I’m wrong into not trusting them happily.
9 avril 2026
Avis spontané
Réponse de The Retailer
Great question, Nimish — happy to put your mind at ease. Every item we sell is genuine: our team sources and verifies each pair before dispatch, and the low price comes from below-RRP deals and our membership discount, not from compromising on authenticity. If you're ever unsure about an item, you have 7 days from delivery for a full refund and we'll share our inspection notes. Enjoy the Varsity Reds — they're the real thing. — The Retailer team
0 customer service
0 customer service. How do you guys provide 1 sentence response to queries and taking minimum 3 business days for a single 1 sentence response.
5 mars 2026
Réponse de The Retailer
You're right, Edward — slow, one-line replies aren't good enough, and we've taken that on board. Improving the speed and quality of our support is a priority. If your issue is still open, email support@theretailer.com.au and we'll resolve it properly. — The Retailer team
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