I thoroughly enjoyed my learning and have taken multiple animal courses via the animal care company. Thank you to Franklin Davis for being so helpful with my enquiries.
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Lisez les avis des autres
Just completed the Pet First Aid course as a refresher for my original training about 2 years ago. I was a little sceptical how beneficial the online course would be but I shouldn’t have been as it... Voir plus
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The Animal Care has helped me grow my knowledge and expand my business, helping other people give their dogs the best lives, offering 5* Boarding services, and offering training/knowledge to owners fo... Voir plus
L'entreprise a répondu
I had a call with a very calm and helpful gentleman called Franklin who explained to me the confusion i had been having with my courses for quite some time. I had contacted the company who i had purch... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are dedicated to educating animal lovers across the world, training a community of like-minded learners to provide the best care for their two and four-legged friends. Our extensive library of accredited courses covers a range of topics, such as veterinary training, pet training, grooming, first aid, nutrition, and equine behaviour. Whether you want to fast track your career as a qualified veterinary assistant or need expert guidance on how to care for your exotic fish, we’ve got the perfect program for you.
Coordonnées de contact
63/66 Hatton Garden, EC1 N8L, London, Royaume-Uni
- 020 3970 9892
- info@theanimalcare.org
- theanimalcare.org
I thoroughly enjoyed my learning and…
I thoroughly enjoyed my learning and have taken multiple animal courses via the animal care company. Thank you to Franklin Davis for being so helpful with my enquiries.
20 avril 2026
Avis spontané
Réponse : The Animal Care
Dear Lauren,
Thank you so much for your kind words! It’s wonderful to hear that you’ve enjoyed multiple courses with us. We truly appreciate your continued trust in our animal care programs—it’s students like you who make our community so special.
I will be sure to pass your thanks along to Franklin Davis. He takes great pride in supporting our learners, and he’ll be delighted to know that his help made your experience even better. We're lucky to have him on the team!
Best Regards,
Team COA
Fantastic Training Website !!
The Animal Care has helped me grow my knowledge and expand my business, helping other people give their dogs the best lives, offering 5* Boarding services, and offering training/knowledge to owners for behaviour, nutrition, first aid and safety. I love the ease of use on the website and you can download a certificate after course completion. I'd highly recommend this website for business owners, pet owners or even just for general knowledge as its a great way to learn and there's much to offer !
24 mai 2025
Avis spontané
Réponse : The Animal Care
Dear Beth F,
Thank you so much for this incredible review!
We are absolutely thrilled to hear that The Animal Care has played a part in expanding your business and helping you provide such high-quality, 5-star boarding and training services. It is inspiring to see our platform being used to empower owners with vital knowledge in behavior, nutrition, and first aid.
We’re glad you find the website easy to navigate and that the downloadable certificates have been a valuable asset to your professional journey. Our goal is to make expert animal education accessible to everyone, and your recommendation means the world to us.
Thank you for your dedication to giving dogs their best lives—we’re proud to have you as part of our community!
Best Regards,
The Animal Care Team
I had a call with a very calm and…
I had a call with a very calm and helpful gentleman called Franklin who explained to me the confusion i had been having with my courses for quite some time. I had contacted the company who i had purchased them through and they could not help me at all and he understood and sorted it in a few minutes so i'm very appreciative of that. Thanks again Franklin Davis
2 février 2026
Avis spontané
Réponse : The Animal Care
Dear Macy,
Thank you so much for taking the time to leave such a thoughtful comment!
We are incredibly happy to hear that Franklin was able to provide the clarity you needed regarding your courses. It’s always our goal to go above and beyond, especially when a customer has been feeling stuck or unsupported elsewhere.
We pride ourselves on having a team that truly listens and acts quickly, and it’s wonderful to know that Franklin Davis was able to resolve everything for you in just a few minutes. I will make sure he receives your "thank you"—feedback like this is exactly what keeps our team motivated!
Wishing you the best of luck with your studies, and please don’t hesitate to reach out if you need anything else.
Best Regards,
The Animal Care Team
Great website for online study
I’ve completed a number of the online courses & found them well presented, the support should you need it is also very good. Customer service is also exceptional. Will be back to study more, thankyou.
1 octobre 2025
Avis spontané
Réponse : The Animal Care
Dear Customer,
Thank you so much for your continued trust in us! It is wonderful to hear that after completing multiple courses, you still find our materials well-presented and our support exceptional.
Our team takes great pride in being there for our students whenever they need a hand, so knowing our customer service hit the mark for you is the best feedback we could receive. We’re already looking forward to having you back for your next subject!
Warm regards,
The Animal Care Course Crew
Excellent courses
"I'm really impressed with the online animal care training courses I took! The courses were brilliant - comprehensive, easy to follow, and super informative. But what really stood out was the price - excellent value for money! Highly recommend to anyone interested in animal care!"
14 août 2025
Avis spontané
Réponse : The Animal Care
Dear Jodie,
We are absolutely thrilled to hear that you had such a positive experience with our animal care training courses!
It is wonderful to know that you found the curriculum comprehensive and easy to follow. We work hard to ensure our materials are highly informative while remaining accessible to everyone. We are also particularly glad that you felt the courses offered excellent value for money, as making quality education affordable is one of our top priorities.
Thank you for recommending us to fellow animal lovers! We look forward to supporting you in your future learning endeavors.
Regards,
The Animal Care Course Crew
An amazing support team and a whole…
An amazing support team and a whole range of courses that not only expand your understanding but can lead you closer to working in the industry.
8 août 2025
Avis spontané
Réponse : The Animal Care
Dear Gavin,
We’re absolutely elated by your glowing feedback! It’s incredibly rewarding to hear that our support team and diverse course offerings have sparked your enthusiasm and brought you closer to your industry goals. At Cambridge Courses, we’re passionate about empowering learners like you with knowledge and opportunity. If you have more insights or need further guidance, we’re just a message away—excited to see where your journey takes you!
Best regards
Stephen was very helpful
Stephen was very helpful. Great experience overall. Thanks!
5 août 2025
Avis spontané
Réponse : The Animal Care
Dear Louise,
Thank you for your kind words! We’re thrilled to hear that Stephen’s support made your experience with Cambridge Courses a great one. Our team is dedicated to providing top-notch assistance, and it’s wonderful to know we’ve left a positive impression. We’re here for you anytime you need us—keep shining on your learning journey!
Best wishes,
The Animal Care Courses Crew
The customer service is absolutely…
The customer service is absolutely amazing. So far it's a good experience. The courses listed look promising and their product prices are not too high. Loved it.
2 juillet 2025
Avis spontané
Réponse : The Animal Care
Dear Allwyn,
We’re over the moon to hear about your fantastic experience with our customer service team! Your enthusiasm for our promising courses and affordable pricing truly lights up our day. It’s our mission to make learning both accessible and delightful, and we’re thrilled to know we’re hitting the mark for you. Keep us posted on your journey, and don’t hesitate to reach out if you need anything—we’re here to make your experience even better!
Warmest regards
Updated review regarding customer service.
I originally reviewed this as a 2, as the customer service was awful. However, since then, the customer service team has contacted me and resolved all the issues I originally complained about, going above and beyond to rectify their mistakes. They have since been prompt with communication and compensated for the issue with the certificates. I have now added three more courses, which were very kind of Animal Care team to have added to my account, and promised to promptly issue the completed course certificates once the courses and exams are completed. Will let you all know how the customer service team gets on, and hopefully, they will keep up the consistent work.
25 avril 2025
Avis spontané
Réponse : The Animal Care
Dear Zoey,
Thank you so much for taking the time to update your review; it truly means a lot to us. We’re genuinely sorry for the initial inconvenience, but we’re delighted to hear that our team could turn things around for you.
At The Animal Care, we’re always by your side and fully committed to supporting our learners every step of the way. Your feedback reminds us why consistency, care, and clear communication are so important.
We’re thrilled to have you continue your learning journey with us, and we’ll be here to ensure everything goes smoothly with your new courses and certificates.
Thank you again for staying with us, we’re always just a message away!
Warm regards,
The Animal Care Team
They were super quick to respond on the…
They were super quick to respond on the chat, I spoke with Nico, directly not a chatbot or an AI chose from the following... thank you guys!
17 mars 2025
Avis spontané
Réponse : The Animal Care
Hi Ainhoa,
Thank you for the lovely feedback!
We’re so glad to hear Nico could assist you directly and promptly, it’s always our goal to keep things personal and human. Your kind words motivate our team to keep up the great work.
We’re always here whenever you need us. Thanks again for choosing us!
Warm wishes,
The Animal Care Team
I had so troubles getting access to my…
I had so troubles getting access to my course and I had a wonderful gentleman called Mr Nico Barnes ,which helped me from start to finish to get things back up and running smoothly. Thanks Nico Barnes we need more staff members like you mate! Thanks for doing a really fantastic job! Gettting me up and running again.
Shantella
11 février 2025
Avis spontané
Réponse : The Animal Care
Dear Shan Hyde
We're delighted we were able to quickly resolve your access issues and get you back into your course. We understand how frustrating technical difficulties can be, and we're always ready to support our learners to ensure a smooth and positive learning experience. Thank you for bringing this to our attention, and we're glad we could help get you back on track.
Thank you for your advice
Thank you for your advice, Nico. Excellent service.
16 janvier 2025
Avis spontané
Réponse : The Animal Care
Dear Denise,
Thank you so much for your 5-star review! We’re thrilled to hear that Nico was able to assist you and provide excellent service. Your kind words mean a lot to us, and we’re always here to help whenever you need.
Best regards,
The Animal Care Team
Excellent service and support from Nico…
Excellent service and support from Nico Barnes thank you.
13 janvier 2025
Avis spontané
Réponse : The Animal Care
Dear Lynelle,
We're so glad to hear that our service was helpful! Building a supportive community is important to us, and we're happy to know that you felt supported during your experience. We're always here to assist you on your learning journey.
Réponse : The Animal Care
Dear Mar-Marcia,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. Our team strives to be helpful and supportive, and we're glad that this was reflected in your interaction. We value your feedback and appreciate you choosing our platform.
I have taken many courses now with The…
I have taken many courses now with The Animal Care Team and have found them informative and helpful. They have been a useful tool in my Animal care business journey. The only small issue I had was purchasing a course/certificate bundle, completed the course and it didn't recognise the certificate purchase, so I had to buy the certificate again. I received purchased a course which i realised I had already completed, the customer service team swapped it for me with no trouble.
13 décembre 2024
Avis spontané
Réponse : The Animal Care
Hello Victoria,
Thank you for your kind review and for choosing The Animal Care Team for your learning journey. We are thrilled to hear that our courses have been informative and helpful for your animal care business.
Your feedback about the certificate issue is greatly appreciated, and we are glad our customer service team could promptly assist you. We are continuously working to improve our platform and ensure a seamless experience for our learners. Wishing you continued success in your business, and we look forward to supporting your future learning goals.
Best of Luck!
I have just had a chat with Mike
I have just had a chat with Mike, I did ask for a refund but I already started the course. But luckily I can swap for a different one that suits me better for my dig care. The assistants was very prompt.
6 décembre 2024
Avis spontané
Réponse : The Animal Care
Hello Jan,
We hope you are doing fine. Thank you for your feedback! We're delighted to hear that one of our employees was able to assist you promptly and help find a course that better suits your needs for dog care. Your satisfaction is our priority, and we’re here to ensure you have the best learning experience. If you have any further questions or need assistance, feel free to reach out.
Happy learning!
Don't pay for certificate, they won't send it
Course itself was fine. Easy to find all that info on google but I needed a certificate. Unfortunately, despite paying for it, I am unable to claim it due to a website fault. I have contacted customer service who don't seem to understand my issue and just remind me of my order number. I know my order number! I want the certificate I paid for!
2 octobre 2024
Avis spontané
Réponse : The Animal Care
Dear Alex Chappell,
Thank you for sharing your feedback with us. We’re sincerely sorry to hear about your experience and the inconvenience caused. Unfortunately, we recently faced some website issues and a temporary lapse in our customer service team’s performance. We understand how frustrating this must have been and want to assure you that these issues have now been fully resolved.
We’ve worked diligently to improve our systems and processes to ensure smoother experiences for our learners moving forward. Your feedback is invaluable in helping us identify and rectify these problems, and we truly appreciate your patience during this time.
If there’s anything we can do to make things right or assist you further, please don’t hesitate to contact us directly at info@theanimalcare.org
Thank you for allowing us to improve.
Réponse : The Animal Care
Dear Leanne Summers,
Thank you so much for your kind words and positive review! We’re truly grateful for your support and delighted to hear about your great experience with our course.
We sincerely apologise for the delay in responding to your review. We value your feedback deeply and appreciate your patience.
If you enjoyed this course, we’d love for you to explore our other offerings. As a token of our gratitude, whenever it’s convenient for you, we’d like to encourage you to try another course. Feel free to share your feedback - it means the world to us!
Please don’t hesitate to reach out if you have any questions or need assistance at info@theanimalcare.org
Thank you again for your support!
SCAM....AVOID!!
Signed up but received no correspondence aside from marketing emails.
Have tried repeatedly to cancel and get refund as per the 14 day refund policy but have had no luck getting through to them via telephone, email or chat on website.
AVOID AVOID AVOID! Clearly a scam!
13 août 2024
Avis spontané
Réponse : The Animal Care
Dear Claire,
We are truly sorry for the experience you’ve had with us, and we sincerely apologise for the inconvenience caused. We acknowledge that our customer service team’s performance fell short, and this is something we deeply regret. We take full responsibility for this and assure you that we have taken corrective measures to address and resolve the issue.
We would love the opportunity to resolve any outstanding concerns you may have. Please feel free to reach out to us directly at info@theanimalcare.org with any details. We won’t hesitate to do everything we can to make things right.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we continue to improve.
Terrible service, site and content- AVOID!
I would avoid using these courses as the whole thing just feels like one big scam. Only did courses because purchased through reed and they didn’t stay who the course was with before purchasing. Firstly, the site and content is very out dated, lots of spelling mistakes and an awful voice over on videos which makes tons of mistakes. Secondly, you get charged for certificates that you are told at the start have a free to down load option - this is a lie! I have just been charged £23 for a certificate that was supposed to be free, and the price changed as the transaction was going through! Thirdly, and I would say the most annoying thing, no one is EVER available to speak to! An instant messaged shows on your screen saying someone is available, as soon as you send a message they some how disappear and someone will get back to you, which takes days! I will not be using this site again. Terrible customer service, terrible site, terrible content - avoid!
20 août 2024
Avis spontané
Réponse : The Animal Care
Dear Kelly Zipfell,
We deeply regret hearing about your experience and want to apologise for the frustration and inconvenience caused. Your feedback is incredibly valuable to us, and we take full responsibility for the issues you faced.
Firstly, we sincerely apologise for the outdated content and errors you encountered on our platform. We are actively working to update and improve our courses, including correcting mistakes and enhancing the overall quality of our materials and videos.
Secondly, regarding the certificate charges, we are sorry for any misunderstanding caused by the pricing structure. We aim to provide clear communication about costs, and we are investigating the issue to ensure transparency and prevent similar situations in the future.
Lastly, we acknowledge the delay and lack of responsiveness from our customer service team, which falls short of the standards we strive for. We experienced a temporary lapse in our customer service performance, and this has now been addressed to ensure quicker and more reliable support moving forward.
We truly regret the impact this has had on your experience. Please contact us directly at info@theanimalcare.org, and we will ensure your concerns are prioritised and resolved promptly.
Thank you for bringing these issues to our attention, and we are committed to improving our services.
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