Still not received my order
Still not received my order. £30 on gluten free lager.

Réponse de The Belgian Beer Co
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Still not received my order. £30 on gluten free lager.

Réponse de The Belgian Beer Co
No wonder they have 40% negative reviews! Spent over £70 on 20 bottles of Kwak which is like pea soup and tastes bad. Best avoid this company

Réponse de The Belgian Beer Co
I have been ordering from this company for around five years and always had a good experience. They stock an excellent range of beers and have frequent special offers.
My delivery date was as promised. As for the product, that goes without saying. An excellent experience
Customer service was unhelpful and hostile in nature.
"It was my problem for failing to read the small print on delivery"
Birthday gift non arrival on date.
Endless Emails and phone calls requests got me nowhere.
As I saw "free delivery in the UK for orders over £75" I started to place an order for beer. When I passed the threshold the website acknowledged " congratulations you have qualified for free UK delivery ". However when I got to the checkout they had added a delivery charge of over £12 to my order rendering it too expensive to continue. Very disappointing and misleading
order arrived damaged and did not match the picture on the website, sent pictures as requested and have been awaiting refund for two weeks. now being ignored
Ordered a box of beer from them. Process was fast and easy. Needless to say we will be enjoying our beers for a number of weeks to come now.
This very first purchase of a brand of beer named Löwenbrau, which is really hard to find these days with all the cheap quality of almost all beers sold in the UK, has met my expectations. Had all bottles delivered on time before the New Year’s Eve in a lovely strong protective packaging, so I can strongly recommend this seller to everyone. Thank you for the outstanding service. With a generous selection of beers to choose from, thebelgianbeercompany is a no brainer when it comes to getting a proper beer 🍻
I ordered beers for my birthday. I get there is strikes on but I paid 7quid postage only to have a message that I should receive them some time next week. They have tried to help, hopefully I will get them soon

Réponse de The Belgian Beer Co
I was a returning customer however on this occasion the courier failed to deliver the parcel. The same courier failed to deliver two separate parcels from 2 seperate retailers at the same time and basically told porkies to both retailers.
Thats fine - these things happen - and not the fault of the retailer however the Belgian Beer Company wanted to charge me another delviery fee to redeliver my order. That is just taking the proverbial as far as I am concerned and will not be buying from them again.
My second review. I ordered a mix of Belgian and Oktoberfest beers on Monday and they arrived on Friday. That's pretty good as I live in Scotland. Can't recommend the BBC highly enough for choice, especially the German beers.
Order never arrived, the company were horrendously rude. Terrible customer service and actually quite offensive in their replies. Avoid!!!

Réponse de The Belgian Beer Co
9 days and no sign of my order, no response after 24 hrs to e-mail, rang and got recorded message to say only accepting e-mails, then discovered phone is a premium rate number. Now trying to recover my cash.

Réponse de The Belgian Beer Co
Great beer at good prices. If you want Belgian beer it's worth ordering from them. The glass we ordered was well packaged as was the beer. Will definitely be using them again.
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.