The Bridge | Watch Straps Avis 

I would not recommend ordering from The Bridge Watches based on my experience.

I have an Apple Watch Series 11 42mm. The Bridge’s website specifically instructs customers to use the case size engraved on the back of their Apple Watch to select a strap. Their sizing guide groups 42mm with 44mm/45mm/49mm, so I followed their instructions and ordered that size.

Unfortunately, that sizing information is incorrect for the Series 11. Its 42mm model uses the smaller band connector, and the straps I ordered based on The Bridge’s guide are physically too large for my watch.

I contacted the company immediately. They acknowledged the confusion with their sizing information and agreed that I could return the order, but they refused to provide a prepaid return label. Their position is that I must pay the international return shipping charges to the UK myself.

I completely understand customers paying return shipping when they change their mind or order the wrong item. That isn’t what happened here. I ordered the size their own website explicitly instructed me to order. Requiring a customer to then pay international shipping to correct a purchase caused by inaccurate information on the company’s website is not a reasonable resolution.

I gave them the opportunity to resolve the issue before posting this review, including asking that it be escalated for review. Unfortunately, my experience with how they handled their own sizing error.

Great product, fantastic service.
Loads to choose from to make my Apple Watch look great on my wrist.

The strap I order was very, very poor quality. Clearly made in China and badly at that. I emailed the company for a refund. They emailed me back basically questioning my ability to use a link removal tool. That wasn’t the issue. It was their subpar link pins. I’m currently trying to get a refund. Now that I’ve emailed stating this customer service has gone very quiet. Not the level of service I’d expect.

So this is an update to a review I posted a while ago. Initially I ordered the Goodwood strap for my Ultra, got the despatched confirmation email and then given the run around saying it was out of stock so ended up getting a strap I didn’t really want - was very disappointed so my review reflected that.

Next up was an email from Sarah in the support team offering to sort the issue for me so I’m now the proud owner of the strap I wanted in the colour I wanted.

Customer service couldn’t be better - and I’ve gone from a disappointed customer to one that will come back again !

So thank you - very happy with the strap and the service has gone above and beyond !

Great strap and delivered quicker than I expected. Will be ordering another one soon

I love my Apple Ultra Watch but the rubber band it came with is a bit clunky. Recently I purchased an Aurelias Strap in navy with silver hardware. The rubber is more flexible, the texture design is refined, the silver hardware complements the watch perfectly! So don't put up with the original. If you want a sporty band with a bit of style then get yourself an Aurelias!

This is my second Bridge band. I’ve had the orange one for about 6 months and now I’ve purchased the blue one. Great quality!

Beautifully made and extremely high quality. Feels great on the wrist. Have had many watch straps for my Apple Watches over the years and this is by far the best!

Very high quality item. You can literally feel the quality when you get it out of the box

I’ve ordered 3 watch bands from The Bridge. Great looks for an Apple Watch. Recently one of my bands did fit the watch properly. Contacted customer service, sent a video clip, and they sent me a replacement band of my own choosing. Our cousins in the UK are knocking it out of the park! Thank you!

In a marketplace filled with cheap junk, The Bridge stands out with a selection of tasteful, quality bands at a reasonable price. Solid buying experience, fast shipping from the UK to Canada. Model purchased is The Helm in Navy with White stitching for the Apple Watch Ultra.

It was a very easy process to order a watch strap . I took delivery less than 2 days later which I am delighted with together with the packaging. If purchasing as a gift … Perfect !
Thank you to all involved. Regards Charles

I have always loved their products. Great quality and selection. Plus, shipping has been a breeze even though it is international.

My last purchase arrived empty. The package had been opened, and my purchase had been stolen somewhere along the way. I contacted customer service, and it was reshipped to me quickly. The package arrived without any further issue.

The products are amazing, shipping is quick, and the customer is trustworthy and efficient. Thanks. I'll be back!

Exactly what I wanted.

Just received the Aurelius strap in British Racing Green fantastic strap and wearing it already

Received my watch strap for my Apple Watch Ultra 3. The strap quality is fantastic and the process from order to delivery was flawless.

Great service and product range.

I couldn’t be happier with my Helm watch strap. I ordered it in the morning, it was dispatched within a couple of hours, and it arrived the very next day.

The quality is excellent. It feels premium, fits my Apple Watch perfectly, and looks even better in person. It has completely changed the look of my watch.

The service was just as impressive as the product. Fast dispatch, next day delivery, and a great quality strap. I would happily order from them again and highly recommend them.

Excellent product and First class customer service

Shiny website, lovely straps, dreadful customer service. The straps look great but the problems continue.
a) I ordered and paid for a strap but cancelled it to take advantage of a 3 for 2 deal. When I received my refund they had deducted £3.99 despite the fact that i never received the strap.
b) Emails continually bounce back undeliverable,
c) The magnet fell out of the Polaris yellow 46mm strap that I ordered on Day 2 suggesting poor product quality. (Made in China?)
d) Very occasional responses from Sarah in Customer Service & very weak customer service & service recovery.
e) Told them that I don't need a free strap (which they kindly offered) just a replacement for my faulty Polaris Yellow 46mm but no response at all. I sometimes wonder if there is really anyone in Customer Service except one hour a week?
f) Finally spoke to the owner who called me and who resolved all issues. That’s quite impressive. Now received a replacement Polaris strap and also the £3.99 back.

Bought a watch strap as a birthday gift for my brother. The strap did not quite fit the watch right so I reached out the the customer support team. The customer support team was super friendly and replaced with a different watch strap (that fits perfectly!) for no charge.