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Lisez les avis des autres

Noté 4 sur 5 étoiles

Since I wrote the below review, I have been contacted by the company. It appears tracking and updates went straight into my spam folder!! I'm hoping to update my review once I receive my candl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

-Beautiful long lasting scents!! -Make your home so ‘homely’ inviting and cosy. -Beautifully packaged, fast postage, great community. -Fantastic price! -Lovely family business with a persona... Voir plus

Noté 5 sur 5 étoiles

Having already purchased from this company before, I bought wax melts & burners as Christmas gifts. The products are beautiful and the smells are wonderful - you can really smell the fragrances all th... Voir plus

Noté 5 sur 5 étoiles

I love love love The Candle Brand. Where to start, gorgeous long lasting scents, beautiful products, affordable prices, quick delivery, amazing customer service and a fantastic subscription service t... Voir plus

À propos de l'entreprise

  1. Magasin de bougies
  2. Magasin d'aromathérapie
  3. Magasin de design et de décor intérieur
  4. Magasin d'ameublement et de décoration
  5. Magasin
  6. Grossiste

Écrit par l'entreprise

Welcome to The Candle Brand. We are a family run business manufacturing home fragrances loved by thousands. Multi award winning products that smell amazing and have a significant point of difference. Plastic free, vegan, pet and family friendly! Come and join the family community group! :). You will find us on all the socials; Instagram, Facebook, TIKTOK, and YouTube. We have more reviews on Google, Facebook and on each product of our website.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

588 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I ordered candles on the 5th of…

Since I wrote the below review, I have been contacted by the company.
It appears tracking and updates went straight into my spam folder!! I'm hoping to update my review once I receive my candles.
ARRIVED.
Thankyou.
Very 😊 happy.

I ordered candles on the 5th of December. An email told me that my order was being processed. Today is the 15th. I've had no tracking information or any updates since. 😕
I'm not a happy customer.

15 décembre 2024
Avis spontané
Logo de The Candle Brand

Réponse : The Candle Brand

16/12/24 Hi Jacqui. Please can you contact us via email so that I can look into the order for you, hello@thecandlebrand.co.uk. I am sure that we will be able to find out what has happened and resolve it for you, we just need you to get in contact with us so that we know about the issue and can find your details to be able to rectify.
Thanks
Christina

17/12/24 updated
Hi Jacqui. I don’t think we have received an email from you as yet, please get in touch as we would love to be able to get your candles to you before Christmas. It appears that you may have ordered with a different name on the 05th as I have been unable to locate your order manually. Thank you, Christina Brand


18/12/24 Thank you for your updated review, and I am glad that you have received your candles. I just wanted to reach out one last time to just double check this is definitely for our company? I noticed you mentioned you have received contact from us regarding your emails going to spam, however I don’t believe we have received any email contact from you, and we do not have any record of an order relating to your name that day. Would be great just to clarify this with you either way. Thank you so much, Christina Brand

Noté 5 sur 5 étoiles

Fantastic products & great customer service

Having already purchased from this company before, I bought wax melts & burners as Christmas gifts. The products are beautiful and the smells are wonderful - you can really smell the fragrances all through the house. Would definitely recommend!

4 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

A small company with a big heart

A small company with a big heart
Love love the wax melts, absolutely gorgeous fragrance
The service from this company is second to none
They listen to their customers and give the personal touch

21 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

BEST CANDLES EVER!!!

I was bought a candle and a couple of refills as a gift. I absolutely love the scents and you can smell them so well throughout the room. I had added the refills to my Christmas wishlist this year - the best candle I have ever come across and I love the refill concept it’s so easy and minimal waste which I love!

4 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

THE BEST!

Absolutely love the wax melts and flower diffusers, they smell amazing and last for ages. I bought a few things to keep for presents but ended up using them myself. Highly recommended 😊

14 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

If you enjoy your scents..this brand is for you

I bought a box of the wax melts as a gift for a friend, however i was so impressed with the smell of them, I used some myself, so went back to buy more for her. She also absolutely loved them and has since gone and bought more for herself. The wax melts were such a good price for the quality you get, I will definitely be stocking up on more in the future!

2 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I love love love The Candle Brand.

I love love love The Candle Brand.
Where to start, gorgeous long lasting scents, beautiful products, affordable prices, quick delivery, amazing customer service and a fantastic subscription service that gives great value for money and amazing rewards. I have loved every product I have tried so far and can't wait to try more. I cannot recommend highly enough.

3 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

LOVE LOVE LOVE!

LOVE LOVE LOVE!! i couldn’t tell you how amazing this brand is, i discovered it through Lisa angel and then learnt they have their own website and it’s a family run business. The scents are to die for! Every diffuser I have bought has lasted so long and made my house smell amazing, even tackled that dog smell as well. I couldn’t recommend them enough, packaging is so cute and paying for delivery is absolutely fine due to all orders being hand picked. I have already done my Christmas shopping so they don’t go out of stock :)

3 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Wax Magicans!

-Beautiful long lasting scents!!
-Make your home so ‘homely’ inviting and cosy.
-Beautifully packaged, fast postage, great community.
-Fantastic price!
-Lovely family business with a personal feel.

No excuses…..try and subscribe! You won’t regret it!!

3 octobre 2024
Avis spontané
Noté 3 sur 5 étoiles

Wax melts are lovely but refillable candles disappointing

Love the wax melts especially the assorted box it makes a lovely gift. I was disappointed with the refillable candle though. The scent was lovely but the refill wick didn’t burn properly. Despite following instructions the wick was to one side and burnt out leaving over half of the remaining candle unusable. A very costly problem. I did get in touch and was advised to chip out the remaining wax and use in a wax melt not really the point. I like the other products just wouldn’t buy the refillable jars again.

18 septembre 2024
Avis spontané
Logo de The Candle Brand

Réponse : The Candle Brand

Hi Karen, sorry to have received your review. Firstly, I am so pleased you love your wax melts and the fragrances :)… I know you were speaking to my colleague Emma about the off centre wick in the candle refill, but thought I would reply here for you also to hopefully shed some light on the situation. Candle refills are made to be able to fill your jars, giving you a new wax fill each time your candle comes to an end. Usually with candles you would receive the candle pre fixed to the jar, and these are not refillable. Obviously when you receive the wax fill, these are the candle inners ready to go and fix into the jar. These are supplied with a specifically made wick sticker on the bottom, and you need to remove the sticker protector before dropping the candle into the jar so that it fixes to the bottom. The reason the wick moved to the side in your candle is because the sticker wasn’t removed and therefore was not fixed to the jar. If you ever do use refills again, with us or with any other refill company, the first thing to do is to make sure the wick/bottom of the candle wax fill sticks to the bottom of the jar before using. I hope this helps and makes sense. Feel free to reach out if you would like any other information on the use of Refillables. Many thanks, Christina Brand.

Noté 1 sur 5 étoiles

Disappointing

Disappointed with the scents of the candles. They're not strong at all. The company ignores your emails and then removes your negative comments and block you. BEWARE! I definitely would NOT recommend them.

Update- I have proof of purchase, proof of emails between us and a screenshot of my review on your socials before it was removed. I'm certainly no competitor as I have no business. I cannot believe the lies you have forged to make yourself look good. Shame on you!

3 août 2024
Avis spontané
Logo de The Candle Brand

Réponse : The Candle Brand

Hi Harps. As a small business we welcome all feedback and reviews, however we have not received any negative comments on our socials regarding the lack of smell for candles. We would certaintly not remove them, we would always try and resolve any issues or concerns with you, and we would love our existing and future customers to be able to see that.

I have looked everywhere in our socials and emails for your name, and any relevant comments as you mention, however we cannot see that we have either communication from you.

Please feel free to contact me directly, hello@thecandlebrand.co.uk

UPDATE - Reviewer has been flagged as a competitor business, non customer.

UPDATE 2
Hi Harps,

Thank you for your update. We take all customer feedback very seriously, and it is never our intention to make anyone feel unheard. We understand how frustrating it can be to feel that your concerns have not been addressed, and we want to resolve this matter as swiftly as possible.

As mentioned in our previous response, we have searched our emails and social platforms extensively and have not been able to locate any correspondence from you under the name or email provided. We have also asked trustpilot to get in touch with you to provide your details, which you did not respond too. To better assist you, we kindly ask that you forward the proof of purchase and the emails you referenced to hello@thecandlebrand.co.uk, so we can investigate further.

We value transparency and fairness in all our interactions, and we are committed to ensuring that your concerns are addressed appropriately. If your comments or review were removed from our socials, it was not an action we took, as we welcome constructive feedback to improve our products and services.

We hope to resolve this matter with you directly. We look forward to hearing from you via email so we can address your concerns.

Kind regards,
Christina
The Candle Brand

Noté 1 sur 5 étoiles

If you think you are getting a natural…

If you think you are getting a natural candle, you’re not! They have chemicals in the ingredients listed. , These candles smell awful and game me a headache. I am returning, unfortunately at a cost to me, please don’t make the same mistake.

21 août 2024
Avis spontané
Logo de The Candle Brand

Réponse : The Candle Brand

Hello Sarah we do not use harmful chemicals within our products. We are a small family business making around our children and dogs, therefore we are very particular on the ingredients that we use. We would always be happy to discuss further with you, please can you get in touch.

UPDATE: We have contacted you through Trustpilot to understand more about your complaint as we do not have any record of any purchases you have made through us. We have also not received any communication regarding a refund, nor a returned candle. We have flagged your review as a non customer.

Noté 5 sur 5 étoiles

These scents are unreal

These scents are unreal. So strong and really reasonably priced. I've tried lots of brands over the years but this one is definitely the best!

14 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

The Candle Brand Experience

Great products fast delivery and all pick your own melts box have fantastic fragrances would highly recommend The Candle Brand and Christina is a very polite and lovely lady always sends me a email to see if my order has arrived

4 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Love this company bought from them a…

Love this company bought from them a few times now. I have bought wax melts and flower diffuser and they are excellent. The smell is fantastic and last unlike other products I have bought in the past. Would highly recommend

24 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing smells - I’m hooked

First introduced to this brand at the Ideal Home Exhibition in April the smell of the diffusers are unreal as are the wax melts x12 in a box. I chose my own and have reordered online since. Delivery was excellent and they offer discount codes!

10 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Perfect

Don't know what I did without these incredible products.
Amazing smells, subtle and natural and yet somehow fill the house!
My favourites are definitely wax melts in very vanilla and lavender and clary sage.
Customer service is incredible too.

16 mars 2024
Avis spontané

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