What a company! Honestly, I’m thrilled with the car, but most importantly the staff at TPCA are the most genuine you can come across. The reviews and awards speak for themselves and the staff fully de... Voir plus
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Lisez les avis des autres
I recently purchased a car and had a great experience from start to finish. The team were professional and helpful throughout the process, making everything straightforward and stress-free. I'm very p... Voir plus
Fantastic in every way! Car, Customer Service and everything the team do is excellent. We needed a new car and one that was higher for my own personal benefit. Saw the Juke online, booked a test d... Voir plus
L'entreprise a répondu
Outstanding Company. I missed a rattle on the test drive drive and their mechanics picked it up and they replaced the hole belt chain kit, they also painted the wheels and serviced it all free of char... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Société de crédit et de prêt automobile
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Courtier en finances
- Vendeur de voitures d'occasion
Écrit par l'entreprise
The Professional Car Agent sell a full range of hand picked used vehicles with over 65 vehicles on display at our showroom in Plympton, Plymouth, we have a well lit and modern showroom so even If it is dark outside or raining we can still offer you the perfect appointment. As one of the Southwest's fastest growing brands we offer a full range of vehicles at affordable prices and combine this with leading finance rates with the customer in mind. We have built a reputation on providing a courteous and honest service and this is why our customers appreciate the way we do business. We believe customers should feel at ease and be given honest and detailed advice. For total peace of mind we will ensure that the vehicle of your choice has been prepared and presented to exceed your expectations. Visit us today at our location in Plympton situated in Colebrook Village and find out how we can help you purchase a great car or van at the best price with exceptional customer service. All of our staff have been involved at a high level in main franchised retailers and have brought this level of professionalism with them.
Coordonnées de contact
12 Newnham Road, PL7 4AW, Plymouth, Royaume-Uni
- 01752656770
- sales@thecaragent.co.uk
- thecaragent.co.uk
4,9
Excellent
528 avis
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Bad customer service …
A few months ago I brought a car from the car agent, and I loved it. Within a few weeks I got my car cleaned and a deep scratch appeared which definitely wasn’t there when I brought it . I took it back a first time after not being happy with the scratch and my speakers being blown when I originally picked the car up and this was noticed and addressed on the day when I had got home, they booked my car in for the paintwork to be done and the speakers. After having my car a week and the paintwork that they ‘corrected’ was absolutely shocking , and my speakers were still blown. Obviously still not happy with my car I got hold of them again, this was a struggle whilst I was moving jobs I couldn’t be without a car for my first month so getting hold of them about my car was a bit delayed but still within my warranty! So again my car had gone in and a second time the paintwork has not been corrected, I completely understand if my paintwork was not under warranty but they could’ve told me that and not bothered trying to correct it in the first place and to top all of this my speakers have blown again for the 2nd time after getting them fixed 2 days ago and also wasn’t happy with a Stanley blade being left in my car. Beyond disappointed that I did not get the customer service that they rave about on their social media and their staff need to act more interested in their job , customer service skills clearly not at its best, the first person you see when you come into the shop was not welcoming at all she was in fact rude and miserable, very disappointed with my experience with the car agent after reading all their reviews.
8 septembre 2022
Avis spontané
Réponse de The Professional Car Agent
Hi Sophie, as the Director of The Car Agent I am sorry to see your review but I also thank you for the feedback. Our number one priority has always been customer service above anything and in 9 years we have always upheld this stance and have yet to let a customer down with a genuine warranty issue. It is our customers that review us based on their experience - just as you have in this instance and 99.9% of the time they are very good - in fact within the top 5 car dealers on Trust Pilot.
Upon collection of your car I’m sure it would have been valeted and in the showroom ready for collection, at this point it appears we never saw a scratch and neither did you until a few weeks later and the car being cleaned I presume a second time after the initial valet upon collection, I apologise we both missed the scratch at point of handover when the car is in peak condition.
I believe we have tried to rectify for this for you. We do not have a body repair centre only a service centre for servicing, MOT and diagnostic repairs. In this instance we would have paid for your car to go to an independent bodyshop. As we have paid we need you to be happy with the work and if you feel the work has not been completed to a good enough standard I am happy to take this up with them and work with you and them so that you feel happy. We do not expect to pay a third party and not get the job done to good standard.
Unfortunately when testing your speakers for a second time we found they were all working with a high volume, on the technicians notes for this job what we did notice was the bass, treble etc was all turned up to max and it could be the case that if the system is completely turned up and used on full volume in combination with maximum bass settings it could interrupt your speaker performance, we never tried the system on full settings because this could damage your speaker system, you would need a more advanced system for this type of use.
We have no issue in repairing a broken item, we have never let one customer down and do not intend to with a simple speaker replacement regardless of the low cost to replace them. I am very happy for you to show me personally that the speakers are not working now under normal settings and I would look in to getting them replaced if this was the case. I have to rely on my technicians and generally they prove themselves correct on their diagnosis however we are all human and not always perfect and for that reason I am willing for you to show me what they didn’t find. We do not expect you to drive a car without music or having to replace speakers in a warranty period that are faulty.
We cannot however replace items that are working when we have the car in our possession, after testing the wiring it showed everything was correctly functioning to all speakers at that time, but I am willing and happy for you to show me differently.
I mean this respectfully, In that, as a business we understand cars can go wrong, it is why garages exist and why there are warranties in place, a car has thousands of moving parts and for that reason are often unpredictable- this is the case with new cars also straight out of the factory. We have helped customers with engine rebuilds even outside of their warranty period, we would have no issue or quibble in replacing faulty speakers, it’s often when things go wrong customer’s experience how caring a dealer really is and it’s in these circumstances we normally shine.
In the case of the Stanley blade I cannot understand why this would be in the car as it is not a tool we would use to check your speakers and maybe the body repair shop have used it to cut some tape for painting I can only assume. We should have checked inside the car for anything left and for this we take responsibility, after all the car came back to us to handover to you. As an apology please accept a free of charge service and MOT next year as a goodwill gesture.
On your final point regarding our staff, it is my job to employ the staff, the staff are our business and the staff create our success so I carry out this process diligently.
To date all we have ever had is good praise from thousands of customers and it’s our staff who have created this in being enthusiastic, helpful and energetic. I’m in the business everyday and we pick our team based on fitting in to this culture.
I am sorry if you felt a team member had an off day on your visit. I am sure this was not meant to be the greeting that was portrayed as this type of person within a customer service role probably would not contribute to 9 years of great reviews.
Hopefully we will get the opportunity to help you feel better about your purchase and I am sure given the chance you will see we are always happy to help and we hope your view may change on our intentions to create a great level of customer service.
But based on how you feel at this point we would never try to get you to remove your review, we understand it is not meant maliciously and that opinions and feelings are important and from our point of view we can use this information to review our team and see what we could have done better, maybe in communication, managing expectations, a detailed summary of our findings with your fault. Every business on the planet can always improve and get better, all we can do is work to get as close to perfect as we can be, which is a never ending task.
In summary, 1. We are happy to take the car back to the body shop we used and work with you to get the scratch we/you never noticed at handover, we have already paid for the rectification so we also want it to be to your standard.
2. We are happy for you to come in and show us the speaker issue that we couldn’t experience under standard volumes and happy to replace if they are not working. I have to go by my technicians notes and for the sake of such a small job we would have no problem in replacing them
3. Take full responsibility for a Stanley blade left in your car - agreeing we should have checked the car after a third party working in there and for this offer you a free service and MOT next year as a goodwill gesture.
Im sorry that you have left us a two star review, hopefully you can see we have never meant to upset you and are more than willing to try and make your experience a better one and help where we can. I will personally call you as a follow up to this reply. Kind Regards, Matt
Fantastic service
Fantastic service, professional and reliable from start to finish.
Customer service post purchase , brilliant!! Had a few little problems/ queries these were sorted swiftly with no quibble.
Second time I've purchased a car from here and will definitely be back.
Highly recommend.
5 septembre 2022
Réponse de The Professional Car Agent
Hi Sheraton,
Thank you for the brilliant 5* review and we hope you're enjoying your new Nissan Qashqai!
Many thanks,
The Car Agent Team
Was the best experience from any car…
Was the best experience from any car dealership I've ever been to. Very helpful with everything & suprised to receive a bottle of bubbly too!
13 août 2022
Réponse de The Professional Car Agent
Hi Donna,
Thank you for the brilliant review - we really hope you enjoy your new Audi A5!
Many thanks,
The Car Agent Team
No pressure or test drive restriction. was extremely helpful in…
Dean Price was extremely helpful in choosing the right car. The process was simple and there was no pressure and no limit on the test drive.
Will definitely use them again
4 août 2022
Réponse de The Professional Car Agent
Hi Steve,
Thank you for the brilliant review - we appreciate your feedback and we hope you enjoy your new Audi A4 Avant
Many thanks,
The Car Agent Team
Cannot be more friendly and helpful
Cannot be more friendly and helpful, 2nd car from them, top service
29 août 2022
Réponse de The Professional Car Agent
Hi Shaun,
Thank you for the brilliant review and thanks again for choosing us again. We hope you enjoy your new BMW X1!
Many thanks,
The Car Agent Team
Very well put together,no hassle and…
Very well put together,no hassle and all went smoothly.
30 juillet 2022
Réponse de The Professional Car Agent
Hi Luke,
Thank you for the 5* review - we really appreciate your feedback and we hope you enjoy your Fiesta!
Many thanks,
The Car Agent Team
Outstanding service from start to…
Outstanding service from start to finish, everything was so simple and well organised. Would recommend to anyone.
24 juillet 2022
Avis spontané
Réponse de The Professional Car Agent
Hi Lewis,
Thank you for the 5* review - we really appreciate your business!
Many thanks,
The Car Agent Team
Thank you to The Professional Car…
Thank you to The Professional Car Agent!
I felt so welcomed and comfortable with the whole process. Dean was extremely helpful and lovely and explained everything perfectly. I highly recommend and will definitely look to get a car from them again!
16 juillet 2022
Réponse de The Professional Car Agent
Hi Caitlin,
Thank you for the brilliant review - we really appreciate your feedback and we hope you're enjoying your new BMW 1 Series!
Many thanks,
The Car Agent Team
I'm looking for driving job UK I'm…
I'm looking for driving job UK I'm working in Doha Qatar
15 juillet 2022
Avis spontané
Outstanding customer service
Outstanding customer service from start to finish and even afterwards, they really do go above and beyond. The whole experience was seamless, friendly and relaxed. There was no hard sale, I test drove the cars at my leisure and wasn’t hounded. Dean and Darren both listened to my needs and my budget and we found the perfect car. I would highly recommend them to anyone buying a used car. They can also source the exact colour, make, model and spec you’re looking for so I’ll be using them again in the near future when my daughter passes her test.
11 juillet 2022
Réponse de The Professional Car Agent
Thank you for the brilliant review Nat! We really appreciate your review and we hope you're still enjoying the new car.
Thanks again,
The Car Agent Team
Very friendly and professional
Very friendly and professional! The car I picked up looked amazing like it was brand-new. I recommend and I will definitely use this company again!!!
8 juillet 2022
Réponse de The Professional Car Agent
Hi Chris,
Thank you for the brilliant review - we hope enjoy your new Fiat 500 and thank you for choosing The Car Agents!
Fantastic service
This is my 4th car from the professional car agent , fantastic service with a great customer experience , car is great as always fully MOT and serviced, cleaned. I would not get a car from any other garage
7 juillet 2022
Réponse de The Professional Car Agent
Hi Matthew,
Thank you again for choosing The Car Agents. We really appreciate your business and we hope you enjoy your new Corsa!
Many thanks,
The Car Agent Team
Brilliant service
Brilliant service from James for our new Kia Sportage. Couldn’t be happier, thank you!
5 juillet 2022
Réponse de The Professional Car Agent
Hi Jemma,
Thank you for the brilliant review and we hope you enjoy your new Automatic Kia Sportage!
Many thanks,
The Car Agent Team
Réponse de The Professional Car Agent
Hi Dec,
Thank you for the brilliant review - we hope you enjoy your new Volkswagen Golf GTD!
Many thanks,
The Car Agent Team
Excellent customer service
Excellent customer service. No beating around the bush. Couldn’t ask for better.
2 juillet 2022
Réponse de The Professional Car Agent
Hi Jonny,
Thank you for the brilliant 5* review - we hope you enjoy your orange ST and thanks for choosing The Car Agents!
I had excellent service from The…
I had excellent service from The Professional Car Agent, especially Dean. He went above and beyond. Would recommend this company to any one looking for a great used car.
2 juillet 2022
Réponse de The Professional Car Agent
Thank you for the brilliant 5* review - we hope you enjoy your new car!
This is the 3rd car we have bought from…
This is the 3rd car we have bought from PCA and every time the service has been top drawer. Darren and Dean really rewarded my loyalty and I couldn’t be happier. The best in the business by a mile!
13 juin 2022
Réponse de The Professional Car Agent
Hi Ben,
Thank you for the brilliant review - we really appreciate you choosing us again and we hope you're enjoying your new Focus!
Amazing customer service
Amazing customer service. Really friendly, helpful and reasonable prices. They make sure they look after the customers.
11 juin 2022
Réponse de The Professional Car Agent
Hi Rob,
Thank you for the brilliant review - we hope you're enjoying your new Volvo and thank you again for choosing The Car Agents!
AMAZING QUALITY OF SERVICE FROM START…
AMAZING QUALITY OF SERVICE FROM START TO FINISH.I WILL ALWAYS GO BACK WHEN IN NEED OF ANOTHER CAR AMAZING BUCH OF PEPS.
4 juin 2022
Réponse de The Professional Car Agent
Hi Mark,
Thank you for the fantastic review - we hope you're enjoying your Golf R!
Réponse de The Professional Car Agent
Thank you for the brilliant review Andrew - we hope you're enjoying your huge specification Citroen DS5!
Many thanks,
The Car Agent Team
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