Thecarcentrenorthwich Avis 

So my old car broke down due to the belt snapping and it couldn't be repaired. I went onto Autotrader and found a C4 Picasso being sold by The Car Centre Northwich. The condition of the car was perfect. It was all clean and in good condition. I had concerns that I could not go and collect the car from Hartford but the guys here offered to deliver the car for me free of charge. Brad brought the car down and showed me how to work the electronic dash board which was really helpful as I'd never had a car with one before. The service provided was above and beyond and I will definitely be recommending to anyone looking for a new car. X

Excellent friendly staff would buy another car from these guys and would recommend to anyone 👍👍👍👍👍👍

I have recently purchased a car from the car centre and I am very happy with my experience.

Brett was very reassuring and made sure to find a reliable car that was suitable for my family and budget. The purchase was dealt with very quickly and professionally and I felt informed and secure every step of the way.

I would 100% recommend the car centre.

I was due an upgrade on my after 2 years of having my first car with them.
They went through my requirements and came back with lots if different options within budget.
Once purchased the turnaround to getting my new car was quick and easy and included a warranty with is fantastic

We have recently purchased a vehicle from The Car Centre and would always recommend them. Very friendly and helpful people, our experience was so easy from going over what we had in mind and our needs to the team bringing up the best options for us and our finances. After sales has been amazing and have kept in touch several times to ensure all is going as we had expected. Ross was our main contact person, I would definitely recommend if your thinking on changing or getting your first car.

Very helpful and very respinsive contact between myself and Ross at The Car Centre, made everything very easy for me and showed a high standard of professionalism throughout the sale, highly recommend!

Top team great help I recommend anyone yo try the car centre for a new car the team helped me so much
5 star service

From start to finish and even after care, these guys go above and beyond. I was kept informed through the whole process of purchasing my car and had a check up call a few days after to see how everything was. Would definitely recommend buying a car from these guys. Friendly and reliable. Thanks again Brett for helping me get an awesome motor

Since receiving my car from the garage, they have been nothing but helpful in maintaining and keeping in touch to make sure everything is going smoothly.

That’s a really amazing experience. I wanna thanks Richard and Ross for their hard work.

As a new comer to UK, I have a lot of question to ask. Richard and his son Ross have demonstrate their patience and professions towards their customer.

They reply my enquiries-within an hour and also provide solution to solve my payment problem.

I will definitely suggest you guys to buy a car in this car shop if you have your ideal model on list.

Couldn't ask for a better service from start to finish. I was unable to get to the car centre to collect so Ross arranged for my car to be delivered. The hand over of the car was as simple and quick. The next day I received a text to check how I was getting on with my new car and was told if I had any concerns to just get in touch. Customer service was fantastic

Fantastic professional service from a lovely father son team!
So happy with my car
Will be recommending to everyone!
Thanks Ross

I’ve got nothing but positive things to say about my experience of buying a car from The Car Centre. The team are warm, helpful, knowledgeable and most importantly; transparent. There was no pressure at all for me to buy anything. Although I had a vague idea of what I was looking for, I wasn’t decided and they’ve hooked me up with the perfect car for my needs, no unnecessary overselling, no hard sales tactics, just good, old fashioned decency. They are all great - nothing is too much trouble. They’ve left me feeling as comfortable as is possible to feel when purchasing a used car, assuring me that if I were to experience problems with it, that they are available to help. Highly recommended!

I've just purchased a car from The Car Centre for the second time and I couldn't be more happier. From the first phone call to meeting them I've felt reassured that this was the right place to purchase a car from. Its a father and son run business and the pair of them were 2 nice gentlemen and they couldn't be more helpful. They are both very professional and approachable.

WOULD HAVE ZERO RATING, NEED TO PUT 1 STAR IN TO LEAVE REVIEW Daughter bought a Citroen DS3 from this dealer hassle for 8 weeks DO NOT BE FOOLED with their very helpful service quick enough to take your money but issues DO NOT WANT TO KNOW 6 Days in warning lights came up for oil & coolant level checked & oil level wasn't even on the dipstick Had an independent inspection carried out which confirmed multiple issues Missing wheels nuts MOT FAILURE Exhaust hanger missing Head gasket ready to fail, checked DVLA MOT history originally failed its MOT on missing wheel nuts but passed the same day CLEARLY HAD dodgy MOT reported to DVSA who inspected the vehicle & deemed it a MOT Failure used our right to rejected the vehicle DEALER refused to respond After advice from Cheshire Police Trading Standards & DVSA The Car Centre Northwich received our letter seeking court proceedings Finally 8 weeks the vehicle returned still NOT registered in my name with DVLA. COMPENSATION AGREED & PAID OUT DO NOT USE THIS DEALERSHIP

Very professional and friendly, the whole process was a breeze and after care has been reassuring

I purchased a Citroen DS3 from this dealer and had nothing but stress, inconvenience and hassle for 8 weeks!!

DO NOT BE FOOLED by their very helpful service when you first want to purchase a vehicle, they are quick enough to take your money but as soon as there is an issue they do not want to know!

6 Days in warning lights came up for oil and coolant level, we checked this and the oil level wasn't even on the dipstick. This led us to have our own independent inspection carried out on the car by a qualified mechanic which confirmed multiple issues with the vehicle:
* Missing wheels nuts on each wheel (MOT FAILURE)
* Exhaust hanger missing
* Head gasket ready to fail - vehicle blowing out coolant

(I IMMEDIATELY stopped driving the vehicle)

After this I checked the DVLA MOT history and the vehicle originally failed its MOT on missing wheel nuts and then passed on the same day (2 days before I collected my new car from TCC). Turns out the dealer had a dodgy MOT put onto the vehicle, this was reported to the DVSA who carried out their own inspection on the vehicle and deemed it a MOT Failure and in an Unroadworthy/unsafe condition and therefore should NOT have been sold to me.

After my findings I wanted to reject the vehicle and send it back to the dealer for a full refund - which I was well within my rights to do so. I rejected the vehicle on day 16.

The consumer rights act states:
when you buy the vehicle, it has to be of satisfactory quality, fit for purpose and as described.
Within the first 30 days, if there’s a problem that means your car doesn’t meet these standards, it develops a serious fault or you find that it isn’t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund

The Car Centre Northwich would not respond to us and passed our details onto there 'Legal firm'.

The legal firm (LegalSolutions4U) tried to scaremonger us quoting different acts and certain legislation which was INCORRECT to our situation.

From this point I got multiple parties involved.
- Cheshire Police
- Citizens Advice
- Trading standards
- Financial & Motoring Ombudsman
- DVSA

After weeks of getting no where and the car sat on the drive for 7 weeks I had to take Court action via a solicitor. I only got an outcome when The Car Centre Northwich and Finance company received my letter seeking court proceedings. May I also note that I have never received the V5 logbook for the vehicle from the dealer for the vehicle - this is a LEGAL requirement when selling a vehicle.

Finally after 8 weeks of stress this has now been settled and the vehicle has been returned.

I have also had correspondence from the Motoring Ombudsmen to say that the dealership are failing to respond to their calls and emails.

Some extra information about their 'Legal Firm'. Legal Solutions 4U are a company that was dissolved from a LTD Company and the owner, one of a partnership is disqualified as a company director until 2025, He was struck off from being a solicitor in 2013 and given a 2 year suspended sentence after 7 counts of fraud/Misrepresentation.

So if you ever have any dealings with LEGAL SOLUTIONS 4U take it all the way! as they just try scaremongering tactics hoping you will not pursue with the case.

I cannot stress enough how much you need to avoid this dealership, they feel like it is ok to sell a car to a young women with a 6 year old child which is a death trap! The worrying thing is the dealership 'Claimed' they had carried out all pre-sale inspections on the vehicle and knowing it failed an MOT on missing wheel nuts they still let me drive away with the car in a Extremely Dangerous Condition.

I have also since found another vehicle on their website for sale which also has missing wheel nuts on each wheel! (It is illegal to advertise or sell a vehicle with missing defects!)

DO NOT USE THIS DEALERSHIP!!

My Partner purchased a Citroen DS3 from this dealer and we had nothing but stress and hassle for 8 weeks.

DO NOT BE FOOLED by their very helpful service when you first want to purchase a vehicle, they are quick enough to take ​your money but as soon as there is an issue they do not want to know!

6 Days in warning lights came up for oil level and coolant level, we checked this and the oil level wasn't even on the dipstick. This led us to have our own independent inspection carried out on the car by a qualified mechanic which confirmed multiple issues with the vehicle.
- Missing wheels nuts on each wheel (MOT FAILURE).
- Exhaust hanger missing.
- Head gasket ready to fail, vehicle blowing out coolant.

(My Partner immediately stopped driving the vehicle)

After this we checked the DVLA MOT history and the vehicle originally failed its MOT on missing wheel nuts and then passed on the same day. Turns out the dealer had a dodgy MOT put onto the vehicle, this was reported to the DVSA who carried out their own inspection on the vehicle and deemed it a MOT Failure and in an Unroadworthy/unsafe condition.

After finding out all of this we wanted to reject the vehicle and send it back to the dealer (Within our rights first 30 Days with faults found). The Car Centre Northwich would not respond to us and passed our details onto there 'Legal firm'.

The legal firm (LegalSolutions4U) tried to scaremonger us quoting different acts and certain legislation which was INCORRECT to our situation.

From this point we got multiple parties involved.
- Police
- Citizens Advice
- Trading standards
- Financial & Motoring Ombudsman
- DVSA

After weeks of getting no where and the car sat on the drive for 7 weeks we had to take Court action via a solicitor. We only got an outcome when The Car Centre Northwich and Finance company received our letter seeking court proceedings.

Finally after 8 weeks of stress this has now been settled and the vehicle has been returned.

We have also had correspondence from the Motoring Ombudsmen to say that the dealership are failing to respond to their calls and emails.

Some extra information about their 'Legal Firm'. Legal Solutions 4U are a company that was dissolved from a LTD Company and the owner, one of a partnership is disqualified as a company director until 2025, He was struck off from being a solicitor in 2013 and given a 2 year suspended sentence after 7 counts of fraud/Misrepresentation.

So if you ever have any dealings with LEGAL SOLUTIONS 4U take it all the way! as they just try scaremongering tactics hoping you will not pursue with the case.

We cannot stress enough how much you need to avoid this dealership, they feel like it is ok to sell a car to a young women with a 6 year old child which is a death trap! The worrying thing is the dealership 'Claimed' they had carried out all pre-sale inspections on the vehicle and knowing it failed an MOT on missing wheel nuts they still let my Partner and her child drive away with the car in a Extremely Dangerous Condition.

We also found another vehicle on their website for sale which was also missing wheel nuts on each wheel!

DO NOT USE THIS DEALERSHIP!!

The best car buying experience I’ve had in over 40 years of car ownership!
Most helpful and informative people who go above and beyond.
Great communications from the first on-line enquiry,very efficient,courteous and cheerful.
Can’t recommend this dealer enough.