Thecarguys Tcg Avis 10

Avoid, Avoid, Avoid

IMPORTANT - I'm not one to leave bad reviews, but this is seriously warranted.

Customer Reviews - read their Google business reviews. It's almost all 1 star shocking reviews with real context, or 5 star generic reviews. To remove bias and add credibility - below is Google AI answer to that trend. You decide.

'A Google Business Profile dominated almost entirely by 1-star and 5-star reviews—with very few in between—is a major red flag that often indicates fake reviews or review manipulation. This pattern, known as polarized reviews, suggests a lack of authentic, average customer experiences. In reality, most businesses have a mix of 3 and 4-star experiences.'

My -5 Star Experience:

I purchased a Merc E Class Convertible that looked great and the short test drive was fine. But....and that's a big BUT...

The issues started after a few days and got worse over a few weeks/months. I complained like others but emails got ignored completely and calls were just fobbed off. It was clear they didn't care and had a playbook for complaints.

The engine light come on within days. The third-party cover wasn't worth having - just gives 'the guys' a tool to deflect blame.

Electrical issues - the car would just cut out completely whilst driving. Roof issues - clear long-term damp/mould under the boot floor that any credible garage would have known about.

Body Work Bodge - Paint scratches, chips started to show after heavy rain/cleaning. Clearly bodged over.

Flaking Paint / Bodged Black Grill/Rims - within weeks the black paint on the front grill/merc symbol and alloys started flaking off, exposing the original chrome. Professional advice from authorised garages said it was recently added as it would never last long. Others have experienced the same on here and car dealers know this stuff. So DON'T be fooled by their wide selection of Black Trim vehicles.

Car Photo / Spec - the car pics and spec on their website were actually a different almost identical car (again, freshly painted black trim etc.). But this car had the Merc Airscarf seats (air vents in the seats). The car I purchased didn't have that. I guess they missed that.

Merc Recall - within weeks I got a Merc recall letter that was issued previously, but not dealt with. This was a Merc fault and Merc covered the cost. These things do happen. But...everyone else in the trade knew about this - just not these 'guys'.

MOT/Mileage Concerns - after getting more advice (from 2 different garages and a trusted friend who's an experienced senior car tech for a major brand) they all suspected the car mileage was clocked. You cant be 100% if/when/who done this to be clear, but collectively it doesn't look good along with everything else. On reviewing the printed MOT certs they supplied the mileage was clearly changed by someone. It's hard to believe a Garage wouldn't have picked up on this if they purchased the car like this. So at worst case they should have mentioned it. But again, 'the guys' didn't.

I could go on, but I would strongly not recommend this garage. Silly me for not doing my homework - hindsight's a wonderful thing.

Called 2 days in advance to come see a vehicle, called even 2 hours before coming we were told to come, when we arrived you the car was already sold. Dont waste ur time with theese people.

Made an appointment to see the car when we got there the car was sold, we were told on the phone that its okay when we got here the guy told us that the car had a deposit been paid for 4 days already even if we called 2 days beforehand. Dont waste ur time with theese people

Incredible experience. I’ve bought my car off them 5 months ago and couldn’t be happier. They gave me a great price for my car in part exchange (more than any others) and they got me a lower rate on the finance. Thank you for your honesty TCG. Very honest and very helpful. The cars been spot on mechanically perfect.

Looked at other cars,( mercedes A160 )but car guys had the best spec one in Stock,( great stock)very helpful from start to finish,needed help after purchase and they where very helpful and approachable,got a fair price on trade aswell 👍.

I bought a car from this bunch in August of 2024, A Vauxhall Insignia Elite, which I had been looking for for a few weeks. The car was high mileage, but i figured that with FSH, it would be good to go. When I went to collect the car, i was told it had been his fathers car and that they had been the owners for over 18mths, which i later found out to be a lie. The car was purchased with an aftermarket warranty from AutoGuard. When i got the car on the motorway home, the active suspension was not working. I reported this to them and after 10 days of phone calls, they told me get quotes, which I did. The repairs proved to be expensive, and they did not want to pay the costs, so told me to go through the warranty. AutoGuard said, 'Not Covered'. However, this was only the beginning of my issues with the dealer. After 10wks of ownership, the Cam Tensioner failed, destroying the engine (6 valves, 3 pistons, Cam followers etc etc). The Car Guys were not remotely interested, and the warranty was again useless. The dealership quoted retail lawa over and over when i called, saying they are only responsible for 30 days after purchase. The cost to me £6500 plus. Fortunately, my bank, who i financed the car through, have agreed to pay the costs for repairs. I hope they also decide to pursue some re-embursement from the dealer. There is a distinct lack of both care and/or interest in their customers. I never recieved a call back, i had to chase them, nobody called me the day i bought the car to see if i got home ok, and since i reported the engine failure, i have not had a single call either. I would never use them or recommend them again. In my opinion , the worst car dealership i have ever dealt with or come accross.

I bought an Audi Q3 from this company at the end of January 2024..All seemed fine until 3 months in I noticed chips of paint coming away from the black front grill I assumed it was stone chippings..How wrong I was !!..the paint literally started peeling away I took it to a specialist spray company who said that they had simply sprayed over the chrome grill to make it look aesthetically pleasing ..Upon closer inspection the paint is now peeling off the black alloys as well another cheap job done in order to sell the car .It is now going to cost me hundreds to rectify including a new feint grill as you should never spray over a chrome grill..Feel like I was conned !!..check carefully before you buy !!

Well what good can I say about The Car Guys? Well the answer is Zero.
Got my car in February 27th 2023 & took to my friends garage on 20th March 2023. They done a Vehicle health check & came up with 11 Fault codes.
A few more months down the line & now I have issues with my Lane assist radar sensor.
Took it to a independent Mercedes specialists & found that the wiring loom had been badly repaired, need a new sensor.
They also found out the my car had a NSF wing had been in an accident which was poorly repaired, they used tiger seal to fix the bumper to the wing & there are missing or broken items.
The wheels had been wet painted & the paint has started to flake & peel.
Also I have just been told that the near side headlight has broken fixings on the bottom of headlight & needs a New headlight cost £850 + fitting.
All this work is because the car had a near side accident & certain parts were Not replaced.
Getting all this put wright will cost £4,500.
WHAT A BUNCH OF COWBOYS
SO IF I WAS YOU, I WOULD STAY WELL CLEAR OF THIS GARAGE & WOULD NOT TOUCH THEM WITH A BARGE POLE.
YOU HAVE BEEN WARNED.

Brilliant company. Had my car over a year now and done some serious miles in iItaly I've not had a problem. The prices of the cars aren't extortionate but the stock is wicked. Performance and high end cars for decent prices. They will talk you through finance and warranty plans clearly so you fully understand them. Highly recommended!!

We bought a 20k BMW 430 from these jokers. After driving away there was the following

Severe shaking of vehicle when breaking at speed.
Clicking noise coming from NSF wheel while driving
Drivetrain Fault
Bald back tyres - through to the thread.
Incorrect locking wheel nut

When we bought the vehicle from them we were promised It on a Friday, were delayed severely in having delivery of the vehicle, they didn't keep their word or keep in contact. we had to change our plans & had to fly up to Scotland instead of driving, we were told that we would receive an extra £200 to my account as compensation for the delay & also all the problems which took months to get fixed.

They just ignored calls, the don't even get into the office until 11am ish.

180 point inspection my backside. The car was shoddy & we ended up selling it for 2k less than we paid for it.

A week late on a trip to Scotland, 13 days of hire car. out of pocket £2500. Loss in car value £2000, Total loss caused by this excuse for a dealership 4.5k & they couldn't even be bothered to pay the £200 that was agreed by the management!!