Excellent service, very helpful staff helped advise on the correct product, fully installed yesterday with very friendly and professional fitters who went out their way to move furniture around witho... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Second time we have used The Carpet Stop and this time it was for Vinyl flooring in our bathroom. Great service from start to finish, fitters were pleasant and friendly and it was done quickly and loo... Voir plus
L'entreprise a répondu
A fab carpet shop - the showroom was larger than we expected and had a good choice of carpets, it also had an ample selection of laminate flooring and vinyl too. The lady in the shop was friendly and... Voir plus
L'entreprise a répondu
This is the 3rd time i've used the Carpet Stop. Discount high street prices Independant retail service. A perfect match Quality service at really competative pricing Highly recommended Thank yo... Voir plus
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À propos de l'entreprise
Coordonnées de contact
1 Dover Court, DE13 0SP, Burton upon Trent, Royaume-Uni
- 01283545555
- enquiries.burton@thecarpetstop.co.uk
- thecarpetstop.co.uk
4,6
Excellent
162 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Would not reccomend
Always used Carpet Stop forms previous house and the present one .Found them to be courteous,nothing too much trouble until I wanted my bedroom carpet fitting .When I rang i was told that they don't cover Sheffield anymore .Throughout the day I was told Sheffield was covered by Manchester store and told by them that Sheffield was covered by Burton on trent store .All the Web pages mention Sheffield, even a phone number for Sheffield.
To add insult to injury a web chat I used in the afternoon was used in an email from them with the lady from Carpet Stop saying "I doubt you would go out just for one room "
Ironically they were happy to carpet an entire downstairs x2 ,a staircase and a kitchen in the past .loyalty gets you nothing I.guess .
Will take my business elsewhere.
16 juin 2025
Avis spontané
Réponse de The Carpet Stop
We are sorry that you have felt the need to leave a negative review Katie and that you have not received the level of service that you had hoped for on this occasion. Here at The Carpet Stop we pride ourselves on our level of customer service and try to accommodate customer needs wherever possible. But unfortunately, due to the fact that we no longer have a store in Sheffield and we no longer have fitters based in the area we are unable to provide a service for customers in and around the Sheffield area. This was not an easy decision to make but without fitters we are unable to carry out carpet and flooring fittings which leaves us in difficult position. We really do not like having to let our customers down but we have been left with no other choice. The Sheffield information will be removed from our website to avoid any further confusion or disappointment. We truly value your loyalty and we can only apologise again for the incorrect information that you had been given and the inconvenience that this has caused, and we are truly sorry that we are no longer able to accommodate you as a returning customer.
Very helpful staff and quick fitting…
Very helpful staff and quick fitting dates and affordable prices
31 mai 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Liam. We are pleased to hear that you have been happy with the service and the quick fitting that we were able to offer you. We hope to see you again in the future. :-)
Absolutely brilliant!
Couldn't be happier with my new vinyl floor, couldn't have been easy because my hallway has some awkward angles but was all done really quickly and with no fuss. Highly recommended.
30 mai 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us review Thomas. We really appreciate your kind words and are very pleased to hear how happy you are with the flooring and the fitting. :-)
The guy in the shop was friendly and…
The guy in the shop was friendly and helpful the fitters were brilliant. I've had carpets from there on several occasions, all the staff are really helpful, I'll continue to use them here in my new home
21 mai 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Angela. We really appreciate your kind words and so glad to hear how happy you are with the service that we have provided and that you will continue to shop with us. :-)
Just had my carpet in my front bedroom…
Just had my carpet in my front bedroom fitted today in the magnificus slate grey,absolutely beautiful
Tom was very efficient and helpful as I fell in love with a tartan carpet in there for my stairs and landing
They was very obliging in working around me and keeping my carpets till the areas was decorated end off May and beginning off June.
Craig was the carpet fitter did a fantastic job as I was concerned about my skirting boards with just having it decorated Craig was very professional and did a perfect job without any problems to my decorating
Thank you so much for a great service
Would highly recommend
Would like to mention it the carpet stop at edgeley Stockport
13 mai 2025
Avis spontané
Réponse de The Carpet Stop
Thank you very much for taking the time to leave such a lovely review Gail.
We are so pleased to hear how happy you have been with the service that Tom and Craig have provided. And that you would highly recommended us.
I have passed on your kind words to Tom. :-)
The quality
The quality, service and prices are second to none. The 2 gentlemen that fitted my carpet were polite and got the job done. Would highly recommend this shop.
12 mai 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Dawn. We are delighted to hear how happy you are with the service that you have received and that you will be recommending us. And we hope to see you again in the future. :-)
Great customer service from helpful…
Great customer service from helpful staff at the carpet stop, from actually picking the carpet all through to the process to getting it delivered then installed, great experience by great professionals. we are very delighted with all members of staff, thank you.
28 avril 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Mr Smith. We are so pleased to hear how happy you have been with the service provided by the staff at The Carpet Stop and we hope to see you again soon. :-)
Price match is when you match a price
I have to write this review just to let others know
I phoned them today to see if they do a price match the answer was "YES" if i can prove the purchase price from another store explained that it was online store so they can see for themselves so i gave them the detail and Ellaine said she would come back to me ?
15mins later she phones me back "well i was expecting yes we can do same price" prefer to deal local if i can, anyway this was a strange part she said can you let me know where it was from i said yes no problem but will you price match her answer was yes again
so i spent a few more minutes on the phone with her telling her where to find the company and after searching she found the same item from the company ohh she says "we cant do it at that price its too cheap" mmmm do they know what price matching is and even if they made a smaller profit on it its far better than me spending over £1200 to the competitor ??
29 avril 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for sharing your experience Phillip. We're sorry to hear you felt disappointed, as we always aim to offer competitive pricing along with friendly, knowledgeable service.
Our team did try to follow up with you to discuss your enquiry in more detail, and we appreciate you taking the time to provide the information. As part of our Price Promise, we aim to match like-for-like quotes — including the full, fitted service — wherever possible.
We genuinely value customers who choose to support local businesses, and while this situation may not have met your expectations, your feedback is important to us and helps us improve how we communicate our offers going forward.
So impressed with Carpet stop
So impressed with Carpet stop. Was helped pick the right carpet for our needs and then signposted by staff to a different (very similar) carpet that was cheaper.
Only had to wait about a week for a slot to get it fitted, i got courtesy phone call before they came which was nice and then fitting was super speedy and they were in and out in an hour! Honestly have no complaints whatsoever and would use them time and time again.
23 avril 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Xanthe. We are geld to hear how pleased you have been with the service that our Burton store has provided and we hope to see you again in the future.
Friendly staff and good price
Very happy with the service I’ve received from The Carpet Stop. From enquiry through to fitting I found the team to be very helpful, professional and efficient. I’m happy with the carpet & vinyl and the price and would recommend this local
Company
8 avril 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Jenny. We appreciate your kind words and we are glad to hear that you are happy with the service we have provided.
Very good Service.
Went to the ilkeston store. Wow. Store looks amazing. Brilliant prices. Great service from A J. Will definitely be recommending the Carpet Stop.
10 avril 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for your review Sharon. We are glad to hear how pleased you are with the service that AJ has provided. We hope to see you again in the future. :-)
Can’t fault it
Can’t fault it, from start to finish, choosing the right product, looking at samples measuring , giving advice about the options available and the worst case scenario due to having an older house, everyone arrived on time , very friendly and professional.
Extremely happy with the finished product.
8 avril 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Diane. We are delighted to hear that you are extremely happy with the finished product and the customer service prior to the fitting. :-)
Excellent from ordering the carpet to…
Excellent from ordering the carpet to the lads fitting it. All parties polite, 100% happy yet again with your service
Thank you
3 avril 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Tammie. We are glad to hear that you are happy with the service that we have provided. :-)
A massive thankyou to John
A massive thankyou to John. He was great from start to finish. Over the moon
3 avril 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Ricci. We really appreciate your feedback, and we will be sure to pass on your comments to Jon. We are so pleased to hear are happy you have been with the service and we hope to see you again in the future.
Réponse de The Carpet Stop
Thank you for taking the time to leave us a 5* review Mrs Baines. We really appreciate your feedback. It is good to hear that you were happy with the service and we hope to see you again in the future. :-)
Good company - but could be more transparent about fitting service
Friendly company, came out to measure and amenable to a change of fitting date. I think a lack of transparency around clean-up and removal of rubbish after fitting was disappointing. Left us with shreds of carpet fibres everywhere and a full bag of rubbish that we then had to take to the waste centre. Was told this was because if adhesive is used it needs an hour or more to bind so shouldn’t vacuum and rubbish removal would increase costs. Previously used Carpetright who we did not have this issue with. As I say the lack of transparency on this was disappointing - not something you should find out as the fitters have left.
28 mars 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for taking the time to leave us a review Mr Jordan. We appreciate your feedback. We are glad to hear that you found the staff at the Burton store friendly and that you appreciated us moving fitting dates to accommodate your needs. As my colleague explained during your telephone conversation we try and keep our prices as low as possible by avoiding extra costs. Customers are able to dispose of rubbish at the local waste centre as domestic waste for free, whereas as a company we incur substantial charges for waste disposal. We would then have to pass on some of that cost to our customers, which we try and avoid.
As for the fibres, these are unavoidable with a new carpet I'm afraid but should hoover up quite well once the settling period has passed.
We do try and pass on as much information as we possibly can regarding the whole process and we apologise if this was not made clear to you prior to the fitting.
We hope the positives have outweighed any negatives and that we see you again in the future.
Amtico flooring for kitchen
We wanted Amtico flooring for our kitchen and priced out a few shops. The CarpetStop offered us the best price, and the installation process was very easy. The fitters were great! Super process all round.
27 mars 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for your review D Newell, we are pleased to hear that you are happy with the service and the fitting of your Amtico Flooring.
Excellent service & professional work-…
Excellent service & professional work- thank you for a great job! 👏
25 mars 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for your 5* review Ms Phillips. We are pleased to hear that you are happy with the service that you have received and we hope to see you again in the future. :-)
Thanks John great service good quality…
Thanks John great service good quality carpet
12 mars 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for your 5* review David. We are glad to hear that Jon provided you with great customer service and we hope to see you again in the future. :-)
Great Service
Had a great service as my mum was delighted with Mark in the store as very knowledgeable in recommending a mattress to the delivery lads who made sure the mattress was where it needed to be as had to manoeuvre a very tricky staircase. Thank you all for being so helpful.
11 janvier 2025
Avis spontané
Réponse de The Carpet Stop
Thank you for the kind review Jane. We are glad Mark was able to assist you and your Mum and that the delivery lads were very helpful. We will pass on your positive comments to Mark and the lads and we hope to see you again in the future.
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