The Carpet Stop Avis 162

Carpet stop…. Brilliant service, friendly and professional. Carpet fitted the next week who did a great job and they even have a joiner who will come and trim your doors for a small charge.just put another order in with them
Won’t go anywhere else now
Nicola

Everyone was superb. The whole buying experience was amazing. The fitters were very friendly and did a great job. I even received a call from store the day after to ensure I was happy with the carpet and the job. I have already recommended Carpet Stop, Burton to friends 👌

Amazing service beautiful quality carpet nice n thick lovely fitted an a very reasonable price would highly recommend

I’ve used carpet stop for all my carpets upstairs of my house and recently used them again for laminate flooring downstairs of my house, mislo and harry have been very helpful and give me the best price around

Harry was really helpful .
Good fitting and done quickly
Would 100% recommend

Would give 0 starts if that was possible.
Bought a carpet worth over £550 in September 2022. After a couple of weeks noticed it is going flat and not looking fresh. Finally rang carpet stop after 6 months as visitors were commenting that the carpet looked around 10 years old.
I was told that someone will come and assess the carpet and send the information to the manufacturer.
Someone did come, for a whole 2 minutes. Didn’t even walk the length of the room, took a couple of pics, mentioned how the carpet looks real bad and went off saying he’ll write a report and someone should get back to us next week. The same day someone from carpet stop called to say the information has gone to the manufacturer and from the pics the carpet looks matted because we’ve been walking on it! Well.. that’s what you’re supposed to do on a carpet isn’t it?? (And we never walked with shoes on in the lounge) Apparently it would take 3 weeks for the manufacturer to get back to them.
Three weeks later I rang carpet stop as no one had bothered ringing yet. I was told someone will call us back.
Got a phone call later that afternoon to say the manufacturer said it’s wear and tear and not their fault. Wear and tear.. we only had it 6 months! I said to the guy on the phone that if it’s such a bad carpet that you’re not supposed to walk on as it gets matted, why are you selling it?? And why weren’t we informed before buying the carpet that the carpet wasn’t for walking on! We’re not carpet connoisseurs , we were just innocent buyers who got ripped off, BIG TIME! Carpet stop said they will give us 20% off if we chose another carpet. 20% off for maybe another carpet we’re supposed to fly over rather than walk on??? No thank you. I will never set foot in that disgusting cowboy shop again. They are evidently only interested in giving you the sales patter just to make a sale and don’t tell you how rubbish their carpets actually are.
All my friends and family will avoid and boycott this shop and I will be putting this review on social media too so that no one else gets ripped off like I have.
PLEASE AVOID AVOID AVOID AND SPEND YOUR MONEY ON TRUSTWORTHY PEOPLE AND SHOPS!

Well I’ve just been told that the same fitter will be out again next week to sort the carpet that the assessor AJ said was a dreadful fit. I cancelled my hall stairs and landing carpet last Thursday but only today they decided to refund my deposit. Had two bedroom carpet fitted lovely but the amount of excess carpet that was left over was ridiculous!!! I was asked if I wanted it but I said no as the third room was a bigger room and it wouldn’t fit. I was given a £25 refund!!! The third room carpet looks dreadful and I’ve said to the manager MIz that I intend speaking to trade and standards. I was promptly told I could do so and that I either took what was offered or nothing!!!! The carpet assessor came out on Tuesday this week eight days after the fitting and said the fitter had made a mess and commented on the chrome door bar. I told him that the fitter said the original door bar was broken and he only had a chrome one on his van! I paid £7 for this but as AJ the assessor said there was nothing wrong with the door bar as he had commented on all he door bars and said only one would need replacing and that was the one between the bathroom and landing, when he was measuring up for the hall stairs and landing. So he couldn’t understand unless the carpet fitter had broken it while trying to fit the carpet. I have taken photos of everything and intend to speak to trade and standards. I was convinced I had ordered a grey carpet but a mushroom coloured one was fitted. I said to the assessor that if they are having to replace the carpet because it is faulty then I would like it in grey! all I’ve got today in the phone call is someone talking over me and getting annoyed because he wanted things done his way. I’m the customer and they give a guarantee on their carpets so why wouldn’t he listen to either the assessor or myself. Won’t use them again and will tell others to stay well clear.

The Carpet Stop Ilkeston. Possibly the worst service I have ever experienced. Sales experience was fine as was the measuring and quotation. I paid my 50% deposit and booked my fitting date. To to my surprise, the day before fitting I got a call out of the blue asking for me to pay my balance over the phone. Not something I had been told or expected. The fitter turned up alone and proceeded to fit my carpets. He experienced some issues with the carpets and when he left he said he wasn't happy with them but they may settle in a few days. This was not the case, and after a return visit to try and stretch them again the fitters said there was nothing more they could do and tried to blame uneven floorboards even though most had recently been replaced. I was advised someone would be in touch on the Monday first thing to sort the problem. This is where my problem really began. After several phone calls to the store on the Monday and many promised return calls that never happened I finally spoke to the store manager. She arranged after much insistence on my part for someone to visit and actually look at the carpets. There were rooms that looked like freshly ploughed fields, some with multiple dark lines and the stairs had chicken pox, with small blister type lumps all over. When I looked at the off cuts left with me it is clearly visible that the latex backing is not bonded to the pile of the carpet. Upon visiting the rep seemed to agree with my concerns and took multiple images, this is where I would advise anyone in this position to have someone else present. During the visit I was told all carpets were cut from the same stock roll and the lines may be pole marks, something I now find is not possible as only 1 pole mark can be present per roll. When the store manager called me back she agreed to replace only 2 of the carpets and said the rest were fine, my house was too cold, I had used the wrong type of hoover, the floorboards were to blame, no one had said the carpets were faulty and generally called me a liar. The store manager also tried to hide behind their terms and conditions on the rear of the invoice which I had never been given. I was told I should have known to go to store to collect one, without psychic powers how would I know this ! I'm sure this was a breach of their terms as one was hand delivered the day after knowing no one would be home, the joy of CCTV. After nearly a full day of chasing and back and forth phone calls dates were booked to replace only 2 carpets. This all meant I had bedrooms with unusable carpets for 5 weeks and a dangerous stair carpet due to its uneven nature. So now I have stairs, landing and bedroom in one shade of grey, 2 further bedrooms in a different shade and with tiger stripes which I am assured will settle out. The fitters tried their best but I'm sure they knew the carpet was faulty and they made a few silly mistakes along the way. To sum up 6 weeks and close to £1500 later I'm left with carpets I'm not happy with and I know there is no point pushing the issue further with the store as they have made it very clear they do not care and will not support the faulty product they supplied and fitted.

Really bad service 3 times they have been to fit my stairs and landing and still can't get it right 1st time there was a line down both landings 3 stairs had been cut to short had to wait 4 weeks to see if the lines disappeared they didn't finally someone came to redo they wouldn't fit the stairs as they wasn't sure if they was allowed and couldn't get hold of Sarah they refitted both landings leaving a extra lump of underlay so big lump in the carpet didn't supply the door bars I paid for. Came back a third time to sort the small landing and the stairs and they are horrendous they are really baggy so waiting again for someone to come and do them. Happy to take your money but won't refund despite me saying multiple times take the carpet up and refund me apparently this isn't there policy !!!! Unless you have weeks to wait and loads of spare time I wouldn't bother with these cowboys

Excellent service today at the Osmaston park road branch. I was served by AJ who helped and advised me on choosing my vinyl flooring. I have used this shop several times now and have never been disappointed by the price and the service given. Would always highly recommend

Great Job and Customer service. AJ and the lads are fab!

I cannot recommend the Carpet Stop Derby highly enough. The staff are friendly and professional. The carpet fitters and joiner (I have purchased carpet and wooden flooring) do a fabulous job. The shop sells a vast range of carpets, something for everyones budget. They really are ‘the cheapest on the floor.’ I wouldn’t go anywhere else.

If Carlsberg did sales people then it would be AJ. This guys level of customer service is outstanding. Really cares about what the customer wants and goes the extra mile to ensure customer is happy.

Also Sohail and Asif are by far the best carpet fitters I've ever seen

Had a really good experience with these AJ came and did measurements he was really lovely and very friendly.

Constantly changing dates, horrible experience with fitters. The person who came to measure the carpets was obviously blind due to not noticing the customer has severe physical disabilities and can't move furniture, and also saying one of the wardrobes was fitted. The fitters well where do I start. They come to fit the carpets and decide they are not doing it because furniture needed moving. Walking out saying you need to rebook and pay an extra £60 for us to move the furniture.
Also telling other contractors how to do their job?? They were promptly told don't worry about my job and don't tell me how to do my job concentrate on your own.
Seems the fitters had problems with females and disabled people
Use these at your own risk

I had a quote done yesterday .the gent was called A J he was polite and helpful.i get my carpet fitted early may i cant wait i would highly recommend this company to family and friends

Great service. Micky was really helpful. Measured carpets and sorted quotes out. Excellent service. Thanks again. We will be back

Stay well away! After waiting over a week for a quote, we thought the price was very reasonable but estimating service was absolutely shocking. They visited our property twice (and wanted to come back a third time) alarm bells started ringing - we've decided to go with a competitor