Решил поменять 14 апреля solana на usdc bep20 и моя сделка попала под блокировку, прошел КУС и другие проверки и сейчас уже 25 число, но до сих пор я не получил свои деньги. Не рекомендую обменник... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I'm writing this after the company issued its "final decision" on my order My exchange was put on AML hold. I cooperated fully: passed KYC, passed proof of address, and asked what source-of-... Voir plus
Обменял там 70$, все прошло гладко, в поддержке отвечают быстро Буду пользоваться ещё Хотел бы попросить добавить поиск по тикеру в боте тг, потому что вручную искать нужную монету или токен до... Voir plus
L'entreprise a répondu
Got to try use this new website. Overally the site is quite attractive and is offering a variety of coins to exchange with good fees. I did swap a few coins to test and I liked how everything went wel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Change is a platform with unique features for the best experience when exchanging cryptocurrencies.
Coordonnées de contact
Hong-Kong
- support@thechange.ltd
- thechange.ltd
3,3
Moyen
52 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Réponse de The Change
Уважаемый Gleb Strawberry,
Спасибо, что нашли время поделиться отзывом, мы высоко ценим его!
С уважением,
Команда The Change!
Used it for the first time and was…
Used it for the first time and was impressed with the speed. The process was smooth and straightforward. Will definitely keep using it.
20 juin 2025
Réponse de The Change
Dear Egor,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
Used it for the first time
Used it for the first time. Easy to understand and quick transaction. Will use again.
14 juin 2025
Réponse de The Change
Dear Yuri S.,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
They keep my money
I bridged 0.05Eth from ethereum to Bsc and they asked me to contact support. After asking colossal amount of documentation during 3 weeks(their response delay is 2 to 3 days) they decided to keep my money. Dont use it. Never again.
22 mai 2025
Avis spontané
Réponse de The Change
Dear User,
We have investigated our records thoroughly and found no evidence of any “0.05 ETH” bridging request under this user’s account or wallet address. Additionally, we have no support ticket matching the description, and no documentation requests were ever sent in this context. It appears that the details in this review do not align with our transaction logs or support history, so we must conclude that this feedback is not based on an actual experience with our service. If you believe there has been a misunderstanding or you have specific transaction IDs or support ticket numbers, please contact us directly so we can review the matter. Otherwise, this review does not reflect our actual processes or customer interactions.
Best regards,
The Change Team
Horrible experience
I wanted to bridge a small amount of USDC (less than $500). Normally, no KYC is required for such a transaction, but it seems my transaction was flagged, and I was asked to contact support. Since then, I’ve realized that every email response from them takes over 24 hours, even though I reply to them within an hour.
Instead of requesting all necessary documents upfront, they asked for them bit by bit, eventually instructing me to create a drive with all my documents. It’s now been 10 days, and I’m still waiting for my funds. They’re forcing me to provide sensitive personal information, which feels like an invasion of my financial privacy.
I will never use their service again. I strongly advise everyone to stay away from them. They’re unprofessional, unresponsive, and this has been a horrible experience. Don’t make the same mistake I did.
Edit: It’s ironic that you’re faster to respond to a review than to my emails. You should use that energy to improve your service rather than focusing on marketing.
Edit2: When I posted a review about this experience, they flagged it as defamatory — but Trustpilot reviewed and confirmed it was not.
Worse still, I’ve now received a thinly veiled threat, stating that they "reserve the right to report this case to law enforcement authorities".
At this point, it’s obvious they intend to keep my USDC.
Use this service at your own risk. In my experience, it’s neither secure, transparent, nor trustworthy.
Edit3: No, the funds were not linked to any unlawful activities. Their software flagged it based on probabilities — nothing concrete. They even sent me a screenshot showing that, due to the long history of my wallet, the system calculated around a 5% chance of potential risk. I already provided them with solid proof of the fund's legitimacy. Now they’re demanding a detailed breakdown of the entire flow of funds — from my bank account all the way to the wallet that sent the crypto.
Yes, it’s traceable — but it would take hours of manual work to reconstruct, and that’s their job, not mine. I’ve cooperated more than enough.
2 juin 2025
Avis spontané
Réponse de The Change
Dear User,
Thank you for your feedback. We understand your frustration and sincerely apologize for the inconvenience caused. Conducting checks is an essential part of our operations in compliance with AML (Anti-Money Laundering) policies. Requesting information as needed allows us to thoroughly investigate, but unfortunately, this can take time.
We appreciate your cooperation and assure you that we are working diligently to resolve your issue as quickly as possible. Please don’t hesitate to stay in touch with us via email.
Update:
We regret to inform you that we cannot proceed with returning the funds, as you have declined to provide documentation verifying the legitimate origin of the funds. Additionally, the funds in question have been linked to unlawful activities. Compliance with our procedures is mandatory in such cases.
Should you decide to provide the required documents in the future, we will gladly assist you. Please don’t hesitate to reach out if you have any questions or need further clarification.
Best regards,
The Change Team
The broker has good commissions
The broker has good commissions, I recommend it to anyone who wants to join, first I faced difficulties with the language, I didn't know it was possible to exchange for another language. Then I discovered that everything was possible to transact with The Change
2 juin 2024
Avis spontané
Réponse de The Change
Dear Helton Cesar padre,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
The service is very fast customer…
The service is very fast customer support was ables to resolve my issue in a very short period of time.
26 avril 2025
Réponse de The Change
Dear Arthur,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
Решил поменять 14 апреля solana на usdc…
Решил поменять 14 апреля solana на usdc bep20 и моя сделка попала под блокировку, прошел КУС и другие проверки и сейчас уже 25 число, но до сих пор я не получил свои деньги. Не рекомендую обменник
Decided to exchange on 14 April solana for usdc bep20 and my transaction got blocked, passed КУС and other checks and now it's already 25th , but I still haven't received my money. I do not recommend the exchanger
14 avril 2025
Avis spontané
Réponse de The Change
Dear VIctori,
Our team is doing everything we can to help you with your situation. We appreciate your cooperation and ask that you continue to actively engage with us to speed up the process.
However, we would like to note that leaving feedback does not affect the speed of the exchange's procedures. We are in constant contact with their representatives and are doing our best to resolve the issue as soon as possible.
Thank you for your understanding and patience. If you have additional questions, we are always ready to help.
Regards,
The Change Team!
Love it damn too much thanks team
I would highly recommend it because it's one of the best platforms and offer great services it so damn good love it
16 avril 2024
Avis spontané
Réponse de The Change
Dear Jonh Guddan,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
User friendly exchanger
15 avril 2025
Avis spontané
Réponse de The Change
Dear Wamundila Mubita,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
Réponse de The Change
Dear Black world,
At The Change, we are dedicated to delivering a trustworthy and seamless experience for all our users. We take every concern seriously and are committed to providing a secure and transparent service. If you've faced any issues with your transaction, we encourage you to reach out to our dedicated support team at support@thechange.ltd or via the live chat feature on our website. We’ll be happy to investigate and resolve the matter promptly.
There’s also a chance that there may have been some confusion with another company, as we consistently strive to offer reliable and high-quality service. If this is the case or if there’s been any misunderstanding, we’d greatly appreciate the opportunity to clarify and assist you.
Please don’t hesitate to contact us for any further support — we’re here to help!
Kind regards,
The Change Team
thechange.ltd
Charging fees only from the exchanges
They gave me a deposit address and I found that the address is a Binance deposit address. So it means they only charge the fees from the exchanges using a Binance router. so there is no reason why we should use TheChange paying unnecessary fees for TheChange.
13 avril 2025
Avis spontané
Réponse de The Change
Dear Royal Lord,
We appreciate your feedback and understand your concerns regarding the exchange process.
We confirm that you successfully completed the KYC (Know Your Customer) verification process and provided certain information regarding the Source of Funds (SoF). However, the data you submitted did not fully meet the requirements specified for the SoF verification.
Please note that the temporary hold on your exchange is due to compliance requirements imposed by our liquidity provider. We are committed to ensuring that your funds are released as soon as possible, but this depends on your cooperation in providing the additional documentation we have requested.
We are here to assist you and guide you through the process to resolve the issue swiftly. Please don’t hesitate to reach out to our support team for further clarification on the required documents.
Your understanding and cooperation are greatly appreciated as we work to ensure a secure and compliant exchange environment for all users.
Regards,
The Change Team!
Well done developers.
1 avril 2025
Avis spontané
Réponse de The Change
Dear Louiie Pantinod,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
What an exceptional service
What an exceptional service, smooth transaction, best customer service ever, swift reflection with immediate effect. Keep it up.
12 avril 2025
Avis spontané
Réponse de The Change
Dear Yahaya Ahmed,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
Very goof exchange What I've tried so…
Very goof exchange What I've tried so far
7 avril 2025
Avis spontané
Réponse de The Change
Dear Patogu,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
Все прошло быстро и без каких либо…
Все прошло быстро и без каких либо проблем. Был удивлен скоростью обмена и низкой комиссией.
23 août 2024
Réponse de The Change
Dear Max,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team!
Excellent service
Excellent service, I have been using it since its inception. Very convenient interface and low commission. Also the exchange is very fast, I am happy with it
27 septembre 2024
Avis spontané
Réponse de The Change
Dear 123donny,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
TheChange Team
My experience on The Change Ltd was…
My experience on The Change Ltd was quite frank for me. As a new exchanger which I tried I managed to make a exchange and the transaction went well in a few minutes. However when I tried to exchange for dash it was unavailable for exchange. I hope the team will look on it
24 septembre 2024
Réponse de The Change
Dear John Mathew,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
The Change Team
Easy Navigation
I really liked the time which my exchange took and got processed. It didnt take much time for me. The user-interface is also friendly and easy to navigate around.
20 septembre 2024
Avis spontané
Réponse de The Change
Dear Mr Mandie,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
TheChange Team
Unmatched exchange
These guys have an awesome exchange. I like the rates here, should be one of the cheapest on the market and no hidden fees.
Did I also mention transactions are fast depending on chain choosen.
21 septembre 2024
Avis spontané
Réponse de The Change
Dear CHANDAH,
Thank you for taking the time to share your feedback, we appreciate it!
Regards,
TheChange Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.