The Coal Shop Avis 

I ordered smokeless coal, and logs. Both were in great condition, packaged well, dry, and delivered to the doorstep.
Both light easily, and burn well, giving off a good amount of heat.

This is the second year we have used The Coal Shop after fantastic service and fuel last year. We bought 1 tonne of wood and 1 tonne of coal again because it was superb. The split logs are actually logs (not scraps) and burn really well (with a firelighter we don't need to use kindling which is great!). We took advantage of the 10pc off offer and although the total was pretty much £1000, we are happy to pay for actual quality rather than pay a bit less, and be disappointed. Delivery was later than expected but when I called to query this, the customer service was great and they offered the tracking number and an estimated arrival (they had even emailed to let us know it was delayed, which is great customer service). Only slight negative was that we weren't contacted about a delivery day or time, as promised, and it was only luck that someone was in to receive it. Delivery driver was friendly and made a huge effort to navigate the truck to a point it would be dropped where we needed it, which was both really appreciated and helpful. Would absolutely recommend (and have to friends), and will certainly use them again next year. They could maybe send fewer marketing emails though!

Easy to order, prompt delivery, good price, and the lovely driver, Andy from Oxford Carriers, delivered the coal exactly where we wanted it. Thank you Andy

Received phone call to agree date for delivery, perfect!
Received phone call arranged delivery on the day, perfect!
Gardeners delivery driver very helpful and well mannered, perfect!
Absolutely perfect professional service, highly recommended…… thank you

Great experience - including keeping me up to date with delivery

Good prices ,very polite when you speak to them and delivery is quick and you can check where it is

Delivery was easy and sent out quickly with reasonable prices

Quick and easy to order online, helpful delivery service from 3rd party who rang before turning up.

Contacted on phone before ordering online as I wanted the coal to arrive on a Friday, coal arrived and the driver left the pallet by back my back gate, cannot fault the service, will use again, price was amazing far better than anywhere local.

Efficient friendly helpful service, from placing the order to delivery by the courier. Just as it should be. Thank you.

Really good company to deal with. Excellent communication when dealing with queries. Would highly recommend 👌

The price was right and the coal was delivered as agreed and on time
The delivery driver was very friendly and helpful
Thank you🙂

Great price, on time delivery and a very polite and helpful delivery man.

All good - thank you

Seamless process, easy to order and great prices with no extra charge for delivery.
Tracking service worked correctly. And the delivery man completed my order perfectly.

first class product
first calss price
first class service

Hard to rate the coal when you pay for something 3 weeks ago and haven’t received it yet and when you ask when will I receive it your told when we get it we will send it to you not sure that’s how it should work

Good quality boilernuts, helpful website, friendly customer service, quick despatch, very good price. Very easy experience.

Quality product (used previously), very good value for money - especially with summer 10% discount) and prompt delivery. Highly recommended.

The delivery driver Adam was lovely & extremely helpful, thank you.