The Coffeevine Avis 

241
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I have been using it for years and everytime I get best quality of beans. Only downside is getting a bit of expensive year over year :)

Noté 5 sur 5 étoiles

The coffee selection is always high quality, beautifully roasted, and truly reflects the best of specialty coffee from around Europe. Each box is like a new adventure. Shipping is reliable, the pac... Voir plus

Noté 5 sur 5 étoiles

I've been using Coffeevine for almost a year now and it's honestly Europe's best coffee subscription. Being cooped up at home during a tough 2020, having access to world-class coffee from across the w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Without a doubt europes best coffee subscription service at the moment. Could not reccomend this subscription service enough!! You get to try a wide variety of amazing coffees from every corner of E... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Grossiste en café
  2. aussi dans
  3. Boutique de café

Écrit par l'entreprise

The Coffeevine brings you one step closer to the world's best roasters. Discover exciting and freshly roasted crowd pleasers alongside rare and unique lots and have your monthly coffee supply delivered straight to your door. We ship to hundreds of happy customers in over 40+ countries every month.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

241 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(241)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Great customer service, unfortunate delivery issue

Coffee still hasn't arrived, ordered on the 11th. Tracking says the order was damaged and then disposed of, wasn't able to submit a support request form on the website, so can't get a new order, or a refund.

Edit 1: Edited to 2 stars after recieving communication from Coffeevine. A replacement has been sent, and I was asked to use the messenger app, however I don't have Facebook so unfortunately not possible

Edit 2: After having received communication from the Founder, a new order was sent out, as well as a phone communication to make sure I was happy. After the order arrived, again I was contacted in order to make sure I was happy with everything.

Great customer service, the issue I experienced was not with the company, but with the delivery system(s) in place.

23 décembre 2022
Noté 5 sur 5 étoiles

Great selection of roasters and coffee beans

Great selection of roasters and coffee beans. The coffee is delicious and the selection is diverse and has interesting mix of flavor profiles.
Delivery had some delay, but that was the postal service fault. Customer support was helpful and kind.

9 novembre 2022
Noté 5 sur 5 étoiles

Champion Service!

Quite possibly the best customer service I have experienced. Alex has the memory of an elephant and the patience of a saint. Highly recommended.

12 octobre 2022
Avis spontané
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Réponse de The Coffeevine

Thank you so much for these lovely words Bob. :)

Noté 5 sur 5 étoiles

Wow!

Best coffee in the world delivered monthly to your door, can it get better?

9 octobre 2022
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Réponse de The Coffeevine

Thank you Olle. So great to have you back!

Noté 5 sur 5 étoiles

Best coffee ever

Fast delivery, great coffee,different tastes totally ❤️

3 octobre 2022
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Réponse de The Coffeevine

Thank you Iveta! Happy to hear that you're enjoying our service.

Noté 5 sur 5 étoiles

Great!

Coffeevine is regularly providing us with premium coffee beans, even through these crazy pandemic times, where acquisition and transfer of goods was severely disturbed. Thanks again to Alex and his team.

31 août 2022
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Réponse de The Coffeevine

Thank you Tomaz. So happy to know that you are loving what we do.

Noté 5 sur 5 étoiles

Europes best coffee subscription!

Without a doubt europes best coffee subscription service at the moment. Could not reccomend this subscription service enough!! You get to try a wide variety of amazing coffees from every corner of Europe every month. A perk of this is that if you are one of those who need to travel to different european cities either for business or pleasure, you will know which coffees and coffeeshops is worth visiting ;)

And definetly worth mentioning that dealing with Alex is an absolute pleasure! A true 5 star experience!

21 septembre 2022
Avis spontané
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Réponse de The Coffeevine

Wow Endre. This is so amazing to read. Thanks a million!

Noté 5 sur 5 étoiles

Outstanding!

Brilliant service with excellent communication and customer care!

31 août 2022
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Réponse de The Coffeevine

Wow amazing. Thank you Ruben :)

Noté 4 sur 5 étoiles

I enjoy most of the coffee very much…

I enjoy most of the coffee very much but the delivery takes a lot of time and the coffee was little old (1 month more or less).
Beside the long waiting time it was a very good experience.

31 août 2022
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Réponse de The Coffeevine

Thank you for your review Or. It's our mission to offer the most affordable and economical delivery, especially to customers in further away places. Our website clearly states that we work with the postal network, which can take a bit longer than UPS or other express services. It's, therefore, to be expected that the delivery will not be with you the next day. At the same time, all of our bags are sealed airtight and most coffee roasters recommend a few weeks of resting the beans before enjoying their coffees. Therefore, it's a matter of personal view what 'old' means. In the future, if you prefer to get faster delivery, you could join our Israel collective instead. All the best.

Noté 5 sur 5 étoiles

the delivery takes forever

Great costumer service and magnificent coffee.

24 août 2022
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Réponse de The Coffeevine

Thank you Yaniv. The delivery takes longer because we work with the global postal network to provide affordable shipping rates. Our website clearly states this. If you wish to receive faster delivery in the future, you could consider joining our Israel collective. But we're happy to hear that you love the coffees. That's the most important thing.

Noté 5 sur 5 étoiles

Great service to use and experience

Great service that with many different roasters and options. I love hearing about the stories of the roasters and tasting many different coffees. The brew guide is easy to understand and it is nice to have some reference when you start with a new coffee. Emails and questions are usually answered pretty quickly and always friendly!

23 août 2022
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Réponse de The Coffeevine

Thank you for your lovely words Semih!

Noté 5 sur 5 étoiles

Amazing coffees as always

I really enjoy ordering from The Coffeevine as I can always trust I get the most amazing coffees from random roasters I never heard of before. This even helps me plan trips where I can find roasters I wouldn't have found otherwise and I'll know I'll get a good experience.

10 août 2022
Avis spontané
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Réponse de The Coffeevine

Hi Rene. Thank you so much for these lovely words! :D

Noté 5 sur 5 étoiles

Great service and great coffees

Always a gear experience and wonderful great tasting coffees!

1 août 2022
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Réponse de The Coffeevine

Hi Jan. Thank you so much for this lovely review!

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