The Cover Guy Avis 144

Very disappointing experience. I ordered a custom hot tub cover in November, it arrived in January, and the fold was on the completely wrong side — totally unusable.
I provided the full spa model and dimensions, yet the company blamed me instead of acknowledging that their system allowed an incompatible option. No verification, no accountability, and no willingness to fix the issue.
After seeing many similar complaints from other customers, I filed a BBB complaint and a credit‑card dispute. Sharing this so others know what to expect before ordering.

Cover Guys Spa Covers – Caveat Emptor
Bottom line up top: Cover Guys spa covers are not designed to last long in a typical spa environment. The plastic enclosing the Styrofoam will deteriorate in two to three years, and the top will become waterlogged and very heavy. Cover Guys will not honor the warranty, citing chemical damage as an exception to their coverage. I strongly suggest you take your spa cover business elsewhere. It’s too late for me, but hopefully not for you.
On November 24, 2023, we ordered a spa cover from The Cover Guy for our Hot Spring Spa. This cover was the Extreme edition that included the following: 2 lb high density foam, Vapor proof barrier seal/energy shield, and a fully insulated hinge. The total cost was US$709.96. The tag on the cover said it was manufactured on December 4, 2023, and it arrived later in that month.
We paid a lot for this cover, and expected it to last 7 to 8 years, as our previous two covers did. The cover came with a seven year pro-rated warranty, which was a major factor in our decision to purchase from The Cover Guy.
A little more than two years later, we noticed that the top was becoming waterlogged and very heavy. When we unzipped and drained the top, we saw that the plastic bag enclosing the Styrofoam had rotted away. Further investigation revealed a corroded stabilization plate.
I contacted The Cover Guy about this issue on March 13, 2026. The representative requested pictures, which we provided. On March 16, 2026, the representative told us: “We regret to inform you that our production team has identified the damage as chemical-related, which falls outside the scope of our warranty coverage. However, we genuinely want to assist you in purchasing a new cover and are happy to extend a 10% discount on your next order.”
I informed them that we do not do anything unusual chemically with our spa. We use only chlorine specifically formulated for spas, we do not overchlorinate, and we do not use an ozonator or any other chemicals or shock treatments. In short, ours is a typical spa environment and the covers they make are not adequately designed to function in such an environment. In their response, they only repeated what they said before.
On March 18, 2023, The Cover Guy sent me a survey asking me how I would rate the support I received. I completed the survey and informed them that I was very dissatisfied. They did not respond.
Around this time, I saw a Facebook post/advertisement for the The Cover Guy and I posted about my experience in the comments. They responded, restating their stance along with the 10% off offer. I have heard nothing more from them.
This was the third spa cover we have purchased for this spa. The other two covers, from different manufacturers, lasted 7 to 8 years, and they failed because of deteriorating vinyl that was exposed to weather and seams that began to fail. Neither of those covers failed or became waterlogged due to deteriorating plastic.
Clearly, the failure of The Cover Guys spa cover is due to inadequate design, not chemicals.
We did not accept their 10% off cover, as it was clearly inadequate. If we did take it, we get a cover that would fail within three years. It made a lot more financial sense to order a new cover at full price from a reputable manufacturer that would last 7 to 8 years.
A bit of internet research revealed that our issue was not isolated. There are a great number of negative reviews out there about The Cover Guy spa covers, and not very many positive reviews. They have a major quality issue and they know it, but they will not admit it. Nor will they try to make it right with the customer, providing only a token counteroffer. I believe a class action suit is an appropriate response here, and I will be looking into it.
Bottom line: Cover Guys spa covers are not designed to last long in a typical spa environment. The plastic enclosing the Styrofoam will deteriorate in two to three years, and the top will become waterlogged and very heavy. Cover Guys will not honor the warranty, citing chemical damage as an exception to their coverage. I strongly suggest you take your spa cover business elsewhere. It’s too late for me, but hopefully not for you.

Bought a cover from them, payed extra for all the upgrades, the cover absorbs so much water and will not drain out. Makes the tub smell very musty, cover is already getting heavy, I dont see it lasting over a year, wast of $700

I just received my new vinyl weather cover and am so disappointed. I didn't think twice about ordering it because the last one was great, stood up to wind and snow for many years. The new one is maybe one third the thickness, flimsier than my grill cover. Might make it one season, but I have my doubts. Sad.

When I picked out a replacement spa cover, I was asked about a number of accessories, including what they call a spa cap cover. This is basically just a winterized cover that can go over the main cover to give it extra protection during the colder months. I added it to the cart. When it arrived, this cap cover did not fit. It is 84 inches x 84 inches and the hot tub cover that they made for me is 92“ x 92“. Clearly this was not going to fit. The company said that because I bought it they do not take any returns and they would not replace it. So after spending over $1200 with the company, they decide not to refund me the $99 for this cap cover that is of no use to me, nor offer to send a replacement that will work , even after I offered to pay the shipping for the return myself. I was very reasonable in trying to find a solution. It is unbelievable. On top of it, their customer service rep, or what they call their customer experience team, was completely unprofessional in their email responses back-and-forth with me during this problem. When I called, the person that answered was more professional, but still absolutely unable to help. This company is awful. Please buy from somewhere else. Do not be tempted by the initial lower price either as once you add vapor barriers,actual insulation, straps etc. their covers cost nearly the same as you would pay at your local pool store, where at least you’ll get great service.

Pathetic and will bring my business elsewhere. Basically had the cover within the warranty period and noticed a tear on the top side and also break down of the core. The cover guy said all of the damage was because of excessive chemicals. SMH. That doesn’t even explain the tear on the top side near the seams. Never using them again nor would I recommend.

I love my new cover. I upgraded the fabric to Weathershield, put Vapor barrier on it. It looks great and is very light. I paid for rush production. I put the order in on Friday and it arrived the next Thursday.

The box it was in was huge (83” long) so I thought the cover had the fold the wrong way. I called Customer Service and they were great, reassuring me that if they had made the fold wrong they would replace it. Once I opened the box I saw the cover had the correct fold. A big piece of styrofoam filled the box.

I couldn’t be happier with the cover or with customer service.

Cover was poorly manufactured: it did not sit flat on the hot tub. Hinge was sewn too tightly. I could not use it without cutting the hinge insulation out which left a gap between the two halves. They would not fix the problem.

Bought the best cover from them. $1000. Was steaming and loosing heat through the hinge. I called and sent pics. Was told it was normal. They told me I needed to purchase their hot tub cover cover. (A cover for their hot tub cover). I reluctantly purchased it ($120) then it froze to the hot tub cover due to the heat and condensation stuck between them. I called and the agent reviewed the file. He advised me that he was sorry that there is in fact something wrong with the cover. Said that he would send me a new skin with hinge. Came in and I had to swap the skin. I notice that I lose a lot of heat through the top. Snow melts quit fast compared to my factory cover. (My factory cover was only 3" thick. This new one is over 4") I called and sent videos to them stating my power bill is getting quite high due to the heat loss. They state its normal. I know 2 other people that have their covers and they do not have issues like I have.

The cover became waterlogged after two seasons. Straps were dry rotted and ripped off very easily. And buy straps I mean the handles on each end of the hot tub cover. Customer service is horrible. Will not back their warranty.

Cover is curling and lifting at the corners in under a year. Some corners have lifted over an inch allowing contamination into the tub and heat to escape. They refuse to warranty the failing cover claiming heat escape is normal

The initial conversations were great and they communicated until after the order was placed.
My cover was a custom build with multiple pieces. After payment I had to continually circle back to get anything moving.
The cover needed engineering, nobody sent it over to engineering. I called on two seperate days to finally get drawings. I approved immediately.
Supposed to be 10 days after order to have the top built, company said NO 10 days from approved engineering (makes sense just terrible transparency)
From production to delivery 2-3weeks.
Shipping confirmation. I called 3 times to finally get an answer on the build and shipping.
No shipping confirmation number, called received one that needs a code to open. Received another shipping number...not a live tracking the notes have remained the same.
Called told 2 to 3 weeks item is shipped but no details. Told to call back in a week or 2 if I don't receive the cover.
Called today.....we are at 3 weeks no updates, shipper says the same. I was told that they would call the freight company get an update and call me back. Reminded of 2 to 3 week.....yup I know we are at the 3 week mark with no updates or delivery.
Terrible company so far. I will report on top of it ever arrives.

Customer service is horrible. The guy will NOT listen. After clear instructions on where my straps needed to be, they put them way off.
Shipping was a miserable experience.
Do NOT order from them.

perfect fit shipped as ordered , delivered 1 week early . i highly recommend them

Purchased new cover with all the upgrades in 2023. Cover is now ripping and becoming water logged. Went to file warranty claim and claim is being denied because there is no work order tag on the cover (this is in spite of providing the purchase invoice and multiple photos - which include their own branding on the cover - clearly indicating it is their product).

I rarely leave reviews but the customer experience on this one was so poor - don't want anyone else to have same experience. Take your dollars somewhere else - they do not care about you as a client here and will not honor the warranty - so that is useless and for an upgraded product to make it only (2) seasons before tearing and becoming water logged is ridiculous (and we have a kid free/pet free home and take care of our stuff). Go with another provider that has better reviews as can now see that quite a few others have had a similar experience.

I thought the ordering process & experience through The Cover Guy website was very well presented and explained why some of the add-ons were important. I chose a Deluxe cover because our hot tub is situated below a covered deck and therefore, did not need to be their top-of-the-line selection. Although we shall see how well this cover holds up as it is more of a fabric material, whereas the last cover we had a leather top. I do hope this cover does not get as water-logged, taking on moisture as our last cover, which is what destroyed it (i.e., damaging our lift and also the cover tearing away from it because of its weight). The Cover Guy indicates ways to prevent moisture retention, and I appreciate those prevention instructions for care. The new cover came roughly a week ahead of time, which worked out well to get it installed before a large winter event.

When I ordered my new spa cover, which cost over $1,000, I was asked about the year, make and model of the hot tub that it was going on. Later in the order process I was asked about any special measurements. Since I was already asked about the make and model a year of my unit, I didn't specify the location of the latches because I didn't want them anywhere usual, I just wanted them in the normal factory positions which they obviously would know from the information I already provided. But that was not the case! When I received the cover, the straps had been put in a location that would require them to be secured to the the thin plastic air louvers! When I contacted them and told them that they put them in the wrong place, their response was that they would make an exception and give me 10% off to buy another cover! So I could spend another $900 to get the straps put where they should have been in the first place! If they don't apply any product knowledge to their construction based on the make, model, and year of the unit, why bother asking for it? It leads customers to believe that they know something about the unit. This is obviously not the case, and when I pursued the issue, their final response was that they're just a third party and can't know the specifications of the manufacturer! So, the moral of this story is go to the manufacturer or go to an aftermarket supplier who is up front about every measurement needed.

I purchased a cover in September 2025. The delivery process was fairly smooth, and I received the cover in about 4 weeks.

The cover seemed fine initially but unfortunately, I quickly found that it allows water to pass through one half of the cover (the other half of the cover is not affected). There is no visible damage, so I assume that the rainwater is permeating through a seam. The Cover Guy claimed that this is not a defect as their covers are “water-resistant, not waterproof." I would not even categorize the affected half as being water-resistant, as it lets a noticeable amount of water through even after playing the hose over it for a minute or two.

So, my takeaways are: Don’t count on your cover keeping out rainwater. Don’t count on the Cover Guy warranty being any use to you – in my experience they will not stand behind it. The standard handles are useless – unless you have the arms of a chimpanzee – as they are placed on the opening ends of the cover rather than the sides.

I also paid for some upgrades as follows (time will tell whether that is money well spent):

2lb High-Density Foam
Full Insulated Hinge
Energy Shield + Vapor Barrier Combo
Skirt Length - 5"

My cover developed bulges and wrinkles at the corners within the first two weeks. Customer service told me that this would "not be a issue in this case for the cover to do its function."

That answer was not okay with me after spending $700 on a new cover. I removed the foam cores, and I discovered that the vapor barrier was wadded up and taped on the corners. The wadded up vapor barrier is what was showing through the vinyl cover. I also discovered that the vapor barrier has several small holes in it, and water had gotten inside.

I notified customer service and did not receive a response back. I have submitted a warranty claim, but I am concerned, based on other people's experiences, that I am not going to get much help from The Cover Guy.

I agree with most of the people. They do not honor their warranty. I initially put a warranty claim in and was told that I was eligible. I waited to long to move forward with my claim so I put in another claim and was told I did not qualify for a warranty replacement.