Had the pleasure of recently working with Waseem from Mid Wales who chased down our order delayed by DPD. Goods were meant to arrive next morning on an urgent delivery but took 4 days to get to our w... Voir plus
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Lisez les avis des autres
I was trying to integrate a new underfloor heating into my existing Honeywell Evohome system, and Richard's advice was absolutely invaluable. He steered me in the right direction, supplied all the nec... Voir plus
Product clearly stated that It would work with my boiler,, all numbers matched according to their compatibility list. But product failed to work.. communication response was basically tough not our... Voir plus
L'entreprise a répondu
Found what I wanted on your site no problem, ordered the kit and it turned up a few days later. Brilliant. But can't review how it works yet as not got round to fitting it. My old non internet... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Pirate Heating Supplies is a family‑run online heating supplier operated by Mid Wales Plumbing & Heating Supplies Limited, founded in 2014 by Richard and Diane Burrows. Based in the heart of Mid Wales, we’ve grown over the past decade into one of the UK’s most trusted online specialists for high‑quality plumbing and heating products. Our business originally built its reputation as The EVOHOME Shop, becoming the UK’s leading online stockist for Honeywell Home’s evohome range. That expertise shaped the high standards we continue to uphold today. As our company evolved, we brought everything under one brand — Pirate Heating Supplies — allowing us to focus on delivering a clear, reliable, and customer‑friendly shopping experience. We supply a carefully curated range of premium heating solutions from respected manufacturers including Resideo (Honeywell Home), Intergas, ESBE, Vaillant, Intatec, and Primary Pro. Whether you’re upgrading your central heating, installing smart controls, or sourcing specialist boiler parts, we only stock products we know are dependable, efficient, and built to last. Fast, reliable service is central to what we do. Orders placed before 4pm (Monday–Friday) are dispatched the same day via trusted carriers such as Royal Mail and DPD, with most customers receiving their items the next working day. We also offer timed delivery options, weekend services, and the ability to choose a delivery date that suits your schedule. Customers choose Pirate Heating Supplies because we combine competitive pricing with genuine product knowledge and friendly, accessible support. Whether you’re a homeowner fitting your first smart thermostat or a heating engineer needing urgent boiler spares, our team is here to help with product advice, compatibility checks, and order queries. We’re committed to providing a smooth, trustworthy online shopping experience backed by honest communication and fast, dependable delivery. Our goal is simple: to be the heating supplier you can rely on, every time.
Coordonnées de contact
PO Box 194, SY16 9BP, Caersws, Royaume-Uni
- 01686 626314
- sales@pirateheatingsupplies.com
- theevohomeshop.co.uk
4,5
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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As always speedy delivery
As always speedy delivery, in the past extensive advice has been offered, with above and beyond assistance.
12 juillet 2022
Very professional service
The team has demonstrated clearly why the are the go-to Evohome shop. I have dealt with them since 2017 and the service and professionalism is always outstanding.
11 juillet 2022
Great service as always
5 juillet 2022
This is the 2nd Honeywell Evohome…
This is the 2nd Honeywell Evohome Starter Kit I have purchases from Mid Wales Plumbing and Heating Supplies Ltd. This one for our new home and with the price rise in gas this year I think I will make big savings on my heating bill with this system . Thank you for a keen price and prompt delivery.
4 juillet 2022
Super quick and responsive service
Ordered the units and they arrived quickly. A bit of an issue with payment, but it was sorted out quickly as I had made an error when entering the billing address.
22 juin 2022
Réponse de Pirate Heating Supplies
Hi Thor, thanks for your purchase and Trustpilot review.
I have investigated your complaint and have the following information.
You have purchased off two of our online shops on two separate occasions. Looking at the information we have on Opayo (our payment provider), The EVOHOME Shop transaction on June 16th seems to have gone through absolutely fine. However, the transaction on The INTERGAS Shop on June 22nd seemed to have issues. The only thing I can see differently between the two transactions is the fact you have both your address line 1 and address line 2 on the address line 1 line on The INTERGAS Shop transaction. Also, you put England as your County, instead of Shropshire for instance.
We are aware some card providers are very sensitive to this, and you must ensure address line 1, postcode and county is absolutely correct to the cards registered address for the card to transact correctly.
As for you point with the payments being taken, this was never ever the case. What happens when you make an attempted payment, is the funds are allocated or held by your card provider to ensure the card holder cannot transact beyond the cards limit. If the transaction fails (as was the case), the money is reallocated to the card or the bank before midnight of the same day.
I hope that helps clear things up. If you have any further questions or comments, please get in touch.
Kind Regards,
Richard Burrows
Director
MWPHS.co.uk
Just excellent
I rarely leave reviews but I have to say the service and advice I received was absolutely fantastic.
Richard who handled my enquiry was a credit to this business.
Due to circumstances I had to order then cancel - repayment made within 1/2 an hour.
Finally a day later having to reorder the equipment was the latest specification and as this was a trade purchase the price was better than from the merchants.
Don’t waste time just order and relax delivery was before lunch the following day - just exceptional.
1 juin 2022
Good service for the parts I had…
Good service for the parts I had unfortunately they didn’t have the other parts I was looking for as I know there’s a shortage everywhere many thanks j.hearn
26 mai 2022
Fantastic company to deal with
Fantastic company to deal with and very knowledgable. I can't recommend them enough.
24 mai 2022
Avis spontané
Good advice and order delivered quickly.
13 mai 2022
When looking for an Evohome system it…
When looking for an Evohome system it is always worth dealing with specialists in their field ..... good VFM ... very fast delivery and good advice if you need it ... Although I am hundreds of miles away this is the first place I come for anything Evohome ....
11 mai 2022
Found what I wanted on your site no…
Found what I wanted on your site no problem, ordered the kit and it turned up a few days later. Brilliant.
But can't review how it works yet as not got round to fitting it.
My old non internet Conrad system may still be the better system if you ignore the no mobile phone control bit as its thermostat / timers are wall mounted (they talk to separate rather than evo's integrated valves and the boiler control unit) so may get a better measure of the real room temp whereas the Evo ones only measure the room temp at the inlet valve close to the floor. But we shall see. Hoping Evo is as good as its mobile phone control when out will be a huge benefit
25 avril 2022
Best place to buy Honeywell or Intergas brands
I always purchase from the evo home or intergas shop as they carry everything you need from the brands I fit...
If I have an issue I know they will be there to assist, luckily not needed their backup yet.
If its in stock and you order in time its with you next working day well packaged and undamaged.
Thanks guys you do a great service. 👍
19 avril 2022
Great range and fast delivery
Great service. Good range. Fast delivery. Delivery seems fairly pricy (£5.82 on a small/light item), but the delivery is tracked
19 avril 2022
Excellent service as usual
Excellent service as usual. Unfortunately prices have shot up 40% from last time
19 avril 2022
Excellent service from Tom who was both…
Excellent service from Tom who was both knowledgeable and helpful. I purchased items for a Honeywell Evohome system and there was a problem with one of the Wi fi valves but this was replaced immediately.
I have no hesitation in recommending this company.
16 avril 2022
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