The family tent shop offered excellent service, the cheapest I could find, and next day delivery…what more could you want. Wish all online shopping was this good.
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Absolutely wonderful experience! Very helpful service I would certainly use them again Vango Anantarra air beam tent Kind regards Karl
Excellent service with easy ordering and speedy delivery. Absolute bargain price - Coleman Castle Pines 4L tent package. Another website tried to price match, but couldn't come anywhere near! First... Voir plus
Came in desperation for Calor gas. My existing cylinder size is being phased out but in any case I couldn't get any type of replacement in various parts of Somerset or Devon. I was getting worried.... Voir plus
4,9
Excellent
188 avis
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Excellent fast service and delivery.
14 juillet 2021
Great service
So… at the end of 2020 we decided to upgrade our tent. Russell from TFTS had posted some special offers on new tents, so took him up on it. Now due to Covid, Chinese New Year and a host of other issues, the tent was delayed by months. During this time TFTS made regular contact and offered a refund etc. Finally the tent arrived in the UK and here begins the next tale of woe. My tent went missing. Jo from TFTS bust a gut sorting it out for me and kept in daily contact. Service was spot on and I have gone on to order a number of other items that arrived promptly. The service from the TFTS is 10/10 and I would recommend them wholeheartedly
13 juillet 2021
Great company
Great company, always quick to respond and very helpful, fast delivery too!
13 juillet 2021
Excellent service
Excellent service. I placed an online query about melamine dinner set items I was looking for, which were out of stock in a lot of places. The staff member responding was very helpful and friendly, stock number was checked and items were held while I placed my online order for delivery. Items arrived promptly and were well packaged. Would definitely recommend.
12 juillet 2021
Excellent all round
Very impressed. Found some Outwell folding chairs that were either sold out or more expensive at larger camping/outdoor outlets. Also, postage was free with the item arriving the next day.
9 juillet 2021
Avis spontané
Customer service excellent
Customer service excellent. Ordered an assortment of products and they all arrived quickly. Only used online but would use shop if I was nearer
7 juillet 2021
After sales care seemed good until…
After sales care seemed good until someone called Russell started to reply. His attitude came across as very unprofessional and abruptly rude. Due to this weak link I will not be a returning customer. I would not want to deal with Russell again as he comes across as an after sales problem.
3 juillet 2021
Réponse de The Family Tent Shop
Hello Richard. Don’t understand your comments or review as you had issues with your delivery mainly due to you not being in to accept delivery. Your item was returned to us and we organised for it to be sent back out to you at no cost to yourself. You had an issue with the collection point you changed it to and we responded quickly and efficiently to your emails. Latest email from myself asked if it was all sorted now and you have never responded! Sorry you do not wish to return as a customer and all the best.
Excellent service and quick personal…
Excellent service and quick personal delivery too. Would highly recommend. Haven’t actually used the windbreaker yet but pleased with my purchase.
14 juin 2021
Ordered carpet last minute and it…
Ordered carpet last minute and it arrived when they said so thanks very much. Will use again.
13 juin 2021
Excellent service
Excellent service, ordered with ease, arrived in a few days. Only slight issue with delivery driver who dropped the box (literary) at the end of the driveway and would not assist us with moving it. Luckily was packaged so well that nothing was damaged.. Barbecue looks excellent and of good quality.
9 juin 2021
Good range of camping equipment at good…
Good range of camping equipment at good prices. Ordering and delivery was straightforward and quick - would definitely use again!
5 juin 2021
Ordered a skyliner for our new vango…
Ordered a skyliner for our new vango tent, very hard to come by. However tent people managed too get one and very pleased with the service.
1 juin 2021
Great service
Great service! Responded to my chat at 7pm on a Sunday evening. I placed the order, it was followed up by a call confirming the proposed day would be good for delivery and is was delivered as such. And the price was spot on too. Will defo use again. Recommended.
24 mai 2021
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