Thefasciaplace Avis 

We are currently in the process of a renovation and decided to use the facia place to source our windows - as recommended by our builder.
We ordered our windows in the February, and when they were due to arrive, around April, they had been rejected by the factory due to a quality issue. This was very disappointing and obviously put our renovation on hold - the frustrating thing was it would be another 8 weeks before delivery again - we were not happy.
The branch escalated the situation and this was when Michael, the Director became involved. He was empathetic and could understand our frustration and assured us that he would get the situation resolved. He emailed me and called me multiple times and explained that they outsourced these particular types of windows and that it was a manufacturing fault. He monitored the progress and informed us of when the 2nd batch were due to arrive. Unfortunately when they did, they were, yet again, faulty! Obviously at this point I am beyond angry as it was just holding up our renovation. Michael was very apologetic, completely understood our frustration and was very reasonable. He made the effort to come to our house and apologise face 2 face and explained that this was a manufacturing issue and that the Fascia place did not make them themselves. I had asked for a refund and there was no quibble and he was happy to issue this immediately.

Michael wanted to ensure that we received some windows so that we could proceed with our renovation and ultimately he gave us a great price on some aluminium windows. They were delivered in 3/4 weeks and are absolutely perfect.

The whole process wasn't straight forward however I could not fault Michael and the Fascia team. They understood my frustration and resolved the problem in a courteous and professional manner. I ended up getting my dream windows for a very reasonable price.

Just over 2 years after installing double glazing sliding doors from The Fascia Place Guildford, we woke up last week to a complete failure of one of the panels. A spontaneous breakage without unusual external factors involved. You’d think the 5 year manufacturer warranty would cover this glass failure after 2 years, but no, they claim spontaneous breakage is not a manufacturer fault. No visit, no assessment of the issue, I only received a quote for replacing the panel at my own costs.
A scam company, the quality of products is poor. If you think you are saving money buying their products you will spend a lot more once the issues start. Consider alternative providers with quality products and a genuine warranty cover.

I’ve had a very poor experience with The Fascia Place (Bridgwater). After being charged £2,632.31 for materials, there were significant issues that the branch did not resolve despite repeated attempts to sort it out directly. Calls and emails dragged on without a clear plan or timely refund, and I ultimately had to raise a card dispute with my bank to make progress.

I appreciate that problems can happen, but what matters is how they’re handled. In my case, communication was slow, commitments weren’t met, and I was left out of pocket for far too long. Based on this, I can’t recommend this branch. Avoid

DO NOT USE

I will be writing elsewhere as it appears this company just ignore these reviews ?
So, the latest is I’ve written to the MD the 2 directors and also the sales office regarding their supply of faulty goods
NO SURPRISE I’ve been completely ignored

Rather than be bothered about these reviews or the client or even their reputation as a company
Better approach for them is laughing at me instead

Summary
I’ve a sliding door which has delaminating handles also a 5 panel Bi Fold which leaks and has done for 2 years
not allowing the project completion
All they do is blame the builder who blames everyone else
This company are a disgrace
DO NOT USE

Update Jan 27
Standard generic response
The issue is with your appointed engineers who came out and fitted incorrect components
You know I’m the customer and you know the builder, related to one of your directors
Once it’s been proven that this is a fault of your business, ( leaking doors for 2 years) you have ignored all emails
Both directors and your MD have ignored me, after one assured me of his help! not even an acknowledgment ?? Clearly you take the money and wash your hands of any later issues which may arise
I will keep on posting so others know how you operate
M Edward’s M Anscombe