THE FRIENDLY ACCOUNTANTS Avis 

They really are "The Friendly Accountants". They are always extremely patient in dealing with my often stupid questions!
Highly recommended for a professional and reliable service.

Outstanding service. Thorough and professional, I always feel comfortable delegating everything to TFA.

Their depth of knowledge, coupled with the amount of work they put in to keeping on the cutting edge (for instance calculating tax liability for cryptocurrency) mean I would recommend them in a heartbeat.

TFA are amazing accountants. they are professional, knowledgable and so easy to deal with - they really live up to their name!

They are so good, I am happy to recommend them to friends and colleagues for their personal tax and business accounting needs.

True experts in tax - personal and corporate. Super responsive and helpful and so patient at explaining everything. They truly are The Friendly Accountants.

I've worked with the team at TFA for a few years now and I'm very happy with the efficient service they provide. So much so that I've recommended them to others. Communication with them is clear and prompt and my taxes are no longer a dreaded affair for me. My thanks to all at TFA.

By far the most proactive, thorough and friendliest accountants I have ever worked with. Always willing to listen and find the best possible solution to suit your situation, and patient enough to walk you through any complexities until you understand and are comfortable. I highly recommend Richard, Lesley and team - you won't regret it!

Friendly, professional, and efficient. We got to the bottom of the issue very quickly and my tax headache was gone in less than an hour. Recommended.

Richard, Lesley and the team are yes, extremely friendly and very responsive. I feel secure knowing that my business' accounts are in safe hands. They are a 100x improvement on my previous accountants and worth every penny! They have also helped me secure a mortgage by being very accommodating with my requests. Whenever I have a query I can book an appointment to speak with one of the team and feel assured that I'm getting up to date knowledge and advice.

‘We've been using TFA’s services for over 4 years and it's been an absolute pleasure to work with them. From the very first call to date, Lesley, Richard and the team have been nothing less than fantastic in advising us. TFA are very friendly (naturally!), professional and have a great sense of humour. This is not something you’d usually expect from accountants and tax advisers! They have gone above and beyond in supporting us. I wouldn’t hesitate to recommend them to any small business owner especially when it comes to navigating through complex tax matters’

"As an online business we wanted to find an accountancy firm who understood the internet and were familiar with online tools (in our case FreeAgent). We came across The Friendly Accountants via a recommendation and we have been impressed from the beginning. Lesley and Richard have been outstanding even before we started working with them

Our accounts were in need of some TLC but nothing phased The Friendly Accountants. Their communication is wonderful and whenever you need them they're available! Best of all everything is done online and paperless.

Lesley and Richard have taken the pain out of accounting and allowed us to do what we do best; run our business. I would recommend them to anyone wanting to find professional, astute accountants.

We have now been working with The Friendly Accountants over 4 years and have nothing but praise for their outstanding service.

We have been a client of TFA for nearly a decade and cannot recommend them highly enough! The team are fantastic, highly qualified, consummate professionals, personable and will always go the extra mile when needed. We couldn't question value for money and they are a company we trust implicitly and without question. We would recommend them in a heartbeat, they have been the best accountancy firm we have ever worked with.

I can't praise them highly enough! Quite simply the best accountants I have ever used from the clarity of their quotes for work, through to the highly attentive and (of course) very friendly and professional service. I shall be staying with TFA for the foreseeable future as they are a fountain of knowledge and a great additional asset for me and my business. They are THE experts in their field - very very highly recommended! A great team to work with!

Up front they sound perfect with the agreement stating things like "if you are not 100% happy with our service you'll get your money back" and such like. However they do things without quoting first and bill you a surprise bill, Richard says he will do things and then doesn't deliver and if you query something he gets incredibly personal and unprofessional very quickly. The team were great but i was not impressed with Richard. He tried to claim we had not paid one of our bills and tried to charge on additional fees. It was up to me to prove our account had been cleared and we were up to date with payments and argue for him to drop the charge. He promised responses to queries in meetings then never provided them and tried to charge for them at a later date without quoting a fee up front which is contrary to the agreement we signed. We were very unhappy with the service.

Cannot understand why the other review on this page is not glowing. Richard went above and beyond to be helpful and was extremely knowledgeable. I would not hesitate to recommend to any of my friends and family. He dealt with my problem swiftly and with a great deal of kindness - 5 stars.

I approached Lesley on the 30 Nov 2018 by email to seek his advice.
Lesley responded the same day and I sent Lesley confidential details of my business. Lesley acknowledged receipt and stated "I’ll review this and come back to you mid-week if that’s OK?". To date Lesley has never responded.
I followed up Lesley on the 9 January 2019 and 4 April 2019, by emails, and Lesley has not responded.
This is most un-professional way to conduct a business!

Well now (18 june 2020!!!) months later we get a response with a pathetic excuse.
Surely you cannot be serious!