The Frye Company Avis 

Is it possible to give them 0 stars?

I purchased an expensive pair of white sneakers that were almost $200, and the leather started peeling after just several weeks of normal wear. The most infuriating thing is the leather peeled right around the opening of the shoe - somewhere that is NOT subject to wear and tear like the toe cap or even the sides.

When I reached out to customer service, it was just 3 weeks after the 30 day return window. They are extremely rigid with their return policy and have no desire to correct the issue.

Do not bother with Frye. They do not care about their customers or creating high quality products.

Boot a pair of expensive boots, a used pair came with scratches and all. Customer service via email and tried calling, no call back. Chat sent me a link to return them and said I have to wait up to ten days for them to inspect them. I can order a new paid but I have to shell out the money. I sat on chat for 20 minutes with no further response. I guess this is what happens when you sell out to China.

I don't know how they're still in business - I suppose by scamming just enough people to stay afloat. I've owned good quality Frye boots for years, but I recently ordered a pair and what I received was NOTHING like what I saw on the website. The quality is so incredibly poor, I thought they were counterfeits. Thin, dried out leather and soles look like they've been worn. I want to return them, and they will not budge on the $12.00 return fee. Why should I have to pay to return this garbage? Nobody answers the customer service number.

I would not recommend buying from this company.

I purchased a pair of boots that were rather expensive. After about 7 wears the Pull-Tabor the back of the boot came off and pretty easily too.

When I reached back to customer service they said they don’t service thing for anything beyond 30 days.

I was told they made good quality products but I have experienced the opposite. They don’t have a warranty on their shoes or boots unlike other companies such as Paraboot.

I would recommend you save your money and spend it with a brand that stands behind their products.

Dont shop with this company. I ordered a pair of boots for my birthday. Tried on numerous occasions to contact them for an update on the delivery, no reply to any of my emails. I have luckily been refunded by the kind people at PayPal. I even contacted the American company for assistance, they informed me they are a third party distributor.

If I could give this company zero, I would. I returned a product that I had purchased as a gift as my friend did not like it. It is now been over a month since the product has been returned, and I have yet to receive my money. I have called customer service at least 10 times and left messages and I’ve spoke with three individuals. The last individual her name was Claire said she cannot help me because she needs marry her colleague to help and there has been no response from the manager. They need the manager to authorize them to provide the refund. so the manager has not responded to their numerous messages and they’re not able to authorize a refund. Even though they have the product sitting in front of them. This is the absolute worst customer service I’ve ever experienced. She was even telling me how bad the process is at the company and how frustrated she is with the process. Do not buy anything from this company because if you need to return it, you’re never getting your money back.

STAY AWAY FROM THIS COMPANY. THE WORST. I mailed back my boots and they received them March 17. They require 14 business days to authorize a refund. It has been 20. It has been one month on the calendar. There is no refund. My call went to a call center in India. My emails are not answered. Today a “ticket” was made to escalate my request. Why do I even have to request a refund? Isn’t that automatic when you return a product? So disappointing that a company like Frye which I expected to be so trustworthy, ends up being so shady. If you really love the boot, buy it at Zappos. Far better, customer service, smoother refund, and you’ll probably save 40%.

I bought a pair of boots that were $278, and NOT on sale at any discount. In small print it said final sale. The boots were too small despite most reviews saying they fit true to size. When they arrived I could not even get my foot in boot. I inquired to exchange them, because I really liked the style. They said too bad-so sad! These were final sale. You could sell them through our resale avenue. REALLY????? On top of that they did not publish my critical review. This is SUBSTANDARD "customer service" I will never buy anything from them again.

What use to be a classy and reputable company has now turned into a dishonest and low level manufacturer. They are rude, they lie and misrepresent their products. I bought shoes and was later informed they were not returnable bc they were sale items. !!!!! 170.00! What company sells high end boots on line without return options??? First and last order I make. Shame on them’. The shoes were awful as compared to their advertisement.

Please read!!!!! I bought two items. The shipping says delayed. I called them and they tell me I have to deal with UPS. Since I didn’t buy the insurance they will not help me or care the item is lost. They are the worst!!!

Order placed 3 weeks ago customer service lie I’ve got one person saying it’s not dispatched yet another saying it was dispatched yesterday, dhl saying that the label was made 2 weeks ago but nothing has been handed to them can’t believe a company can treat people like this and get away with it especially when your spring £400+ on a pair of boots

Order placed 11 days ago, yet still no shipping status. Called and emailed multiple times, got gibberish response! Stay away from this company.

Terrible company. I bought a $400 boots for my wife as as Christmas gift. I never received them. Fedex tracking number kept showing pending after a month. I called the company they said they have no liability and that I should deal with the third company myself. That they won’t process a refund. They also said I should’ve insured the package, I never saw that option when purchasing online.
Regardless I’ve never had this situation happening especially with high end products.
Very disappointing to get robbed like this.

The Frye socks have the Frye name on them. They are soft as advertised. After one wash, they look so bad that I would be embarrassed to wear them.

I have purchased 3 handbags, a wallet and a pair of boots from Frye. On two of the handbags, the handles broke. After numerous emails and phone calls back and forth with the company, one bag was eventually repaired, however it was very poor quality which Frye would not "guarantee". For the second bag, I was told the quality guarantee was only for 30 days from purchase. To retail their products at prices that compete with better products, the lack of a quality guarantee is unacceptable. Save your money and buy a more reputable brand that will add value as the years go on.

The Frye Company is completely dishonest. I had been saving up for an eternity to purchase a pair of Frye boots. I am a single mom of 5 so I rarely get an opportunity to splurge on myself.

The second time I wore my boots the inner lining tore at the heel as I slipped my foot inside.

I reached out to Frye to start a return. They requested pictures of the torn liner and after some sort of deliberation they decided to honor my request and sent me the return labels.

Imagine my surprise when a package arrived at my doorstep three days ago and inside was the boots I had sent back and a letter explaining that I did not meet their criteria for a return.

This is simply beyond the pale. The Frye company stole my hard working money- they sent me a product that was defective and did not honor their return- the return they approved after seeing pictures.

The Frye Company has the worst customer service I have EVER experienced. Buyer beware.

Worst company ever! They sell squeaky shoes and their quality is lousy ! They block customers from calling and will not give address to send complaints! But they don’t stop sending advertisements and text messages! They sell 400-600 dollars squeaky shoe !! Don’t buy from Frye!!

I've never left a review on any product but feel too compelled here not to. For those who don't feel like reading my ramblings to follow, just heed everyone's advice here and DO NOT BUY FRYE!!!!

Ordered a pair of boots a while back, they were fine, but by no means worth $300 of my hard earned cash.

The other week I saw a sale on two shirts. Pictures looked great. Size was right. I bought two.

Of the two, I haven't received one and the customer support refuses to help me out.

Some reasons to boycott this company and get them off the face of the earth:
- Poor quality. Worse than anything else I've ever worn (this is NOT an exaggeration).
- Terrible customer service (also, some of the worst I've seen).
- Never delivered 1/2 of my order (stole money).
- Shirt was in wrong color.
- Shirt was in wrong size.
- Shirt is an overall piece of (fill in the blank).

Don't buy from this brand. You've been warned. If only I had seen this page two weeks ago...

The FRYE Company is deceptive. I paid around $47.50 for FedEx 2Day shipping, which was said to arrive in 2-3 business days. I ordered on a Saturday. By Thursday afternoon (four business days later--Monday, Tuesday, Wednesday, Thursday), the bag had not arrived. Notwithstanding this indisputable arithmetic, the customer care team at FRYE said that delivery by Thursday was within their FedEx 2Day shipping promise. This company is so deceptive they will tell you 1 + 1 + 1 +1 = 3. Imagine how deceptive they must be about the quality of their product.

Placed an order haven't received it and also no one is answering my emails!!!!
Avoid