Hanley Economic Building Society Avis 

Jane Longmore was our mortgage advisor at the Hanley for our recent purchase of a smallholding in Somerset. We chose the Hanley for their best in market lifetime tracker mortgage. Jane then delighted us with her speedy attention and responsiveness. We had some complications in the run up to completion and Jane and the rest of the team were nothing but helpful at a stressful time. Highly recommended.

OUTSTANDING Service and Care

Jane at the Hanley, was outstanding. We found the 100 percent mortgage product on an advert as a good option to get on the property ladder after some personal challenges.

Jane kept us updated on the situation with our application, was helpful, informative and friendly and there is nothing about the service i would improve.

10/10

Thanks Jane & The Hanley for getting me and my little family our own home finally.

We had a great experience with Lana when we recently completed our mortgage application. She has been helpful, patient and very informative throughout the process. Nothing was too much trouble. Thank you Lana for making a sometimes dauting task so seamless!

My experience was excellent with the staff.

I had the most wonderful experience using Hanley Economic - from Lana who did a fantastic job in the early stages up until my mortgage was approved and the completions team who were so supportive when I was up against hurdles. I would thoroughly, thoroughly recommend Hanley who were attentive, seamless but also so incredibly friendly throughout.

The process was easy and everything we asked for was dealt with efficiently

Staff always helpful and show a genuine interest in customers.

Honest banking they give me good advice on my money.

Always personal approach, super helpful whether your account balance is £500 or £100k ( my actual experience).
Staff go all out to make the process clear and easy. Special thanks to Julie Barlow, who is just exceptional. Thank you

Staff Went out of their way to be accommodating for us

Everyone at the branches we use are very helpful and polite

Meg was efficient and really friendly. She helped us with everything we needed with a gorgeous smile. Thank you so much!

I support adults with learning disabilities to the Stone branch regularly. Recently I supported a gentleman who became quite distressed and his comments were inappropriate. We were being served by Meg and her response was absolutely amazing, she continued very professionally with her role and continued to engage with the gentleman in her professional capacity. No over reaction. Meg is a credit to the branch as are all the staff their professionalism shines through their empathic values and understanding

As a first time buyer I was understandably nervous about the whole mortgage process, but Hanley Economic made everything so smooth and straightforward. Lana was incredibly helpful and reassuring every step of the way. She took the time to explain everything clearly, answered all my questions and made me feel at ease! I couldn’t have asked for a better experience. Thanks Lana!

The process for my remortgage application has been great.
Jane has gone out of her way to make time to process everything as quickly and as smoothly as possible. I cannot fault anything and would highly recommend for anyone looking for a mortgage to contact the Hanley Economic for a fantastic service

Over it was good but working closely with Lana she made everything start to finish really easy and helpful. She was nice, caring and clear and made sure she advised us on things that we needed to take into consideration. I cannot thank her enough for the amount of effort and time she took out of her day to make sure everything went as smooth as possible, she's a real asset to the company and I would happily recommend my friends and family use her in the future.

I recently completed a remortgage through the Hanley Economic Building Society and was expertly guided through the entire process by their mortgage advisor, Lana. As remortgages can often be lengthy and complex, I was really grateful for Lana’s professional and proactive support.

From the outset, Lana clearly explained the process, presented me with a range of mortgage options tailored to my needs, and ensured I had all the information I needed to make an informed decision. Once I selected the mortgage I wanted to proceed with, Lana handled everything efficiently and kept me regularly updated at each stage.

Lana was a pleasure to deal with, always available by phone or email to answer any queries promptly and clearly. I can’t recommend the Hanley Economic Building Society, and Lana in particular, highly enough.

I have been using Hanley Economic Building Society for a number of years now. I do prefer having a passbook and can also check on my online banking if I need to. The mortgage rates also seem very competitive especially for first time buyers and I encouraged my children to open accounts and they are now both on the property ladder with The Hanley's help. I find it nice to still be able to go into the branch and deal with very helpful and friendly staff. Well done Hanley Economic Building Society keep up the good work.

Lana was so helpful and informative throughout the process. Answered all our questions clearly. Thank you Lana!