Christopher made my whole experience with this Company. He went above and beyond, as well as being a more than descent person to speak with, about my problem(s). Can't express how much of an asset he... Voir plus
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They advertised Byrna CL at $50 off at $499. Confirmed the order for the correct discounted total, then quickly cancelled. Exchanges with customer service quickly revealed they will not honor their d... Voir plus
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The person on the line quickly understood what you were telling her. Called on tuesday evening at 5:40PM and got an appointment for Wednesday between * am and 12 PM. Techniiciian arrived at 8:50 AM... Voir plus
First of all, I’m writing this review to balance out all the other negative reviews. Second, the process of purchasing items, using them, and even returning something in case of a rare defect have all... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We offer a money-back guarantee and affordable prices for all your security needs, including home security systems, effective self defense products and more.
Coordonnées de contact
11490 Maxwell Rd, 30009, Alpharetta, Etats-Unis
- 1-800-616-5305
- support@thehomesecuritysuperstore.com
- thehomesecuritysuperstore.com
3,8
Bien
30 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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I bought the tiger extreme taser
I bought the tiger extreme taser. The first week the strap broke. Of course they don't cover that. Today I tested it and it started a fire. Do not waste your money on their crappy product.
21 novembre 2023
Avis spontané
Réponse de The Home Security Superstore
We are sorry that this happened to Mrs. Jan. We sold over 3,000 of these stun guns in 2023, but this is the first we've heard of anyone experiencing such an issue. Regardless, we refunded Mrs. Jan her entire order cost with no need to return any of the defective and non-defective units she has. We would have also gladly replaced them free of charge as she purchased one of our top sellers and we are in the business of helping others protect themselves. We also appreciate Mrs. Jan bringing this to our attention and we have gone ahead and alerted the manufacturer of what she experienced with the product, just to be safe.
they never answer be aware
6 novembre 2023
Avis spontané
Réponse de The Home Security Superstore
Mr. Feder placed three orders with us on 1/28/23. He was attempting to have the items exported, despite us telling him they were not allowed as the products are considered weapons and illegal to own or even ship to most foreign countries. He proceeded to set up returns for his orders, 2 for store credit and 1 for a refund. We received his products back and promptly issued the store credits and refund on 2/23/23. Mr. Feder would later reach out to us on 7/6/23 and he was upset he was not refunded. We explained that he had requested store credit with 2 of his orders and those were issued in February. Unfortunately, the credit card processor will not refund money back after 90 days have passed and Mr. Feder reached out to us 6 months later about this. We have since refunded Mr. Feder in full using Paypal on 11/8.
I ordered a Taser
I ordered a Taser. The strap fell off. Of course their warranty "doesn't cover it". Crappy product. Will not use this site again. At least Amazon stands behind their products
6 septembre 2023
Avis spontané
Réponse de The Home Security Superstore
We are sorry to hear that Mrs. Jan's wrist strap broke. She first reached out to us to let us know it fell off. Our staff worked with her first to try to show her how to re-attach it, and after working with her we found that it was broken beyond reattaching. Unfortunately, we are not the manufacturer, so we do not have spare straps we can send out. In lieu of this, we offered to set up a return replacement and simply needed the device returned to us using a free shipping label we would provide. We offered the replacement on 8/10 but never received a response. We will still gladly replace the broken device if Mrs. Jan would like to do so.
Excellent
Excellent
To keep our mites in check. These will be good for sheparding. Also a special little gift for the young squire to allow him to give little pointers and to educate his servants
SWBAR9MAX X8
1 mai 2023
Avis spontané
My experience was excellent both times
My experience was excellent both times. We cannot blame companies for what happens during shipping. I have worked enough in the industry to know that. Everyone is understaffed and overworked. I appreciate my products.
18 août 2022
Avis spontané
Good Luck trying to get your package
Good Luck trying to get your package. It's been over 2 weeks and have received nothing so far. Never again.
9 novembre 2021
Avis spontané
I placed an via internet on July 2,2020…
I placed an via internet on July 2,2020 Ordered 2 pen knives and an extendable tazer baton and expedited shipping. On the 8th I still hadn't received my order so I sent an email and was emailed back on the 9th. I was then told that " Sometimes the USPS will mark a package delivered when they in fact had not delivered said package" Then was prompted to call back in a few days if I didn't receive my order. Days past no order on the 15th I called back and was told that my order would be resent on the 18 I receive 1 pen. Waited until today the 21st to recall seeing that I still hadn't received my full order. Here's where it gets frustrating I was then told that it was never reported that I didn't receive my entire order and that they would refund my money for the pens (Even though I received 1) but I still have to wait until friday July 24th to get a refund on the Tazer baton. To say the least I am upset but Ashley the phone tech done everything she could to put me at ease and assure me I wasn't being scammed. The customer service is why I give them a three. Although Ashley deserves five stars. Hopefully, My money will be returned and I can leave this company in good graces.
21 juillet 2020
Avis spontané
Great People!
Everyone is your buddy when you're giving them money but you really learn about them when something isn't 100%.
The people at the Home Security Superstore are the best!
13/10 recommend!
4 novembre 2019
Avis spontané
Awesome :)
Awesome, great and fast customer service, answering questions before buying within 1 hours (in words ONE HOUR!!) - fast shipping, and great pricing compared to competitors! :)
4 juin 2019
Avis spontané
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