The Honest Diver Supply Co Avis 

189
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

James really knows his stuff. He’s incredibly responsive and highly technical, which makes a huge difference when you’re dealing with equipment that needs to be right. Whether you’re buying gear... Voir plus

Noté 5 sur 5 étoiles

From start to finish I cannot say enough about the team at Honest Diver. I ordered a hood that I needed at short notice for a dive the same week. Not only did the HD deliver earlier than expected bu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Second time I have used Honest Diver, I purchased my wing from Jim, I am happy I sent my Regs for service. He kept me fully informed and very good communication.

Noté 5 sur 5 étoiles

Late review but it’s an amazing product, packaged amazingly and arrived on time with the added extra sweets ☺️ Thank you so much

À propos de l'entreprise

  1. Magasin de matériel de plongée
  2. Centre de plongée

Écrit par l'entreprise

A local dive centre in your living room. Everything you love about walking into a real dive centre online - get great advice from real divers who've dived everything we sell on the website. Plus you can help protect the ocean with every order.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

189 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(189)

72 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I had an outstanding experience with…

I had an outstanding experience with Honest Diver! From start to finish, their customer service was exceptional. They went above and beyond by sending me a personal video about my order, which was such a thoughtful touch. When one of the items was out of stock, they kept me updated throughout the process, making sure I was never in the dark. Once my items were ready, they arrived promptly, and to my surprise, they included a handwritten note and some sweets as an apology for the delay. It’s rare to find a company that shows such care and attention to detail. I highly recommend Honest Diver for their fantastic service and personal touch!

14 mars 2025
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Réponse de The Honest Diver Supply Co

Hi Amy
Wow — thank you so much for your wonderful feedback! We’re thrilled to hear that our personal touches, updates, and attention to detail made your experience outstanding. It’s always our goal to make every order special, and knowing it made such a positive impression truly means the world to us. Your recommendation is greatly appreciated, and we can’t wait to assist you again in the future!

- Jim

Noté 5 sur 5 étoiles

Friendly

Friendly, fast and efficient and for a great price. A pleasure to buy from

20 mars 2025
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Réponse de The Honest Diver Supply Co

Hi Paul, thanks for the amazing feedback — it means a lot to our team!

- Jim

Noté 5 sur 5 étoiles

All Round Top Notch

Good price, easy to navigate website. Despatched and delivered promptly with good packaging. The handwritten note and free gift were nice little extra touches. Thoroughly recommend.

15 mars 2025
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Réponse de The Honest Diver Supply Co

Thank you so much for your kind words! We’re thrilled to hear that you had such a wonderful experience and that [Honest Diver/our team member]’s advice was helpful. Your recommendation means the world to us, and we look forward to helping with all your future diving needs!

- Jim

Noté 5 sur 5 étoiles

What amazing service and products

What amazing service! I loved my personalised video! Really Impressed!! Absolutely love that your store and ethos is all about sustainability too! My husband went and purchased the same mask straight afterwards as he was so impressed!

17 janvier 2025
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Réponse de The Honest Diver Supply Co

Thank you so much for your amazing feedback! We’re thrilled that you loved the personalised video and that our sustainability ethos resonated with you. It’s fantastic to hear your husband was impressed too and picked up the same mask — what a compliment! We truly appreciate your support and can’t wait to welcome you both again in the future.

- Jim

Noté 5 sur 5 étoiles

Really great customer service super…

Really great customer service super helpful and friendly!

25 janvier 2025
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Réponse de The Honest Diver Supply Co

Thanks a ton! We’re so glad we could make your order feel special.

- Jim

Noté 5 sur 5 étoiles

Great customer service and did…

Great customer service and did everything they could to sort out what I needed. The attention to detail and great communication makes them stand out. I also really value their commitment to environmental sustainability.

24 janvier 2025
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Réponse de The Honest Diver Supply Co

Thank you so much for your thoughtful feedback! We’re delighted to hear that our customer service, attention to detail, and communication made such a difference. It’s especially rewarding to know that our commitment to sustainability is valued — it’s something we care deeply about. We truly appreciate your support and look forward to helping you again in the future!

- Jim

Noté 5 sur 5 étoiles

Fantastic Customer Service

I, like a lot of people, tend to do the majority of my shopping online these days, and whilst this was no different, The Honest Diver provided a very in person, and personal feel. I had decided to purchase a custom design Xdeep Zen, but as I'd never used a wing before I had lots of questions regarding finalising my specification. Using the website, I set up a video call with Jim, and he could not have been more helpful. As well as answering all my questions about the item, he also took the time to answer all my more general questions about using a wing. I was left feeling fully confident about everything and placed the order that day. I was told custom orders usually take up to 6 weeks but can be a little longer over the Christmas period. My order came in around 8 weeks and once Jim had checked it over and was happy, it was sent to me and arrived the next day. He even shot and sent me a short preview video which was a nice touch. I wouldn't hesitate in recommending The Honest Diver to anyone, their attention to detail, amazing customer service and communication is fantastic. I have since ordered more items, and will be making further orders in the future.

31 janvier 2025
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Réponse de The Honest Diver Supply Co

Hey Gareth

Thanks so much for the review. It means a lot to us. I am glad you found the online video chats worthwhile, and I hope you have had some great dives with your wing.

- Jim

Noté 5 sur 5 étoiles

Enluva Gloves - Superb !

I purchased a pair of Enluva Gloves for my KUBI system. They where delivered very quickly, the quality of these gloves are superb. I wore them over the forest the temperature was minus 1 degrees. My hands where nice and arm - very impressed, I cant wait to try them underwater. I will be looking to purchase the Enluva socks very soon.

13 janvier 2025
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Réponse de The Honest Diver Supply Co

Hey Brian, Thanks for the review hope they kept them nice and warm under the water as well. I love these gloves, definitely my favourite liners to use.

- Jim

Noté 5 sur 5 étoiles

Honestly best company I have dealt with…

Honestly best company I have dealt with prompt response and deliver was so quick, they are have such great customer service and show care and passion for what they do. Couldn’t recommend them enough would definitely go to this company again

23 décembre 2024
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Réponse de The Honest Diver Supply Co

Thanks a lot, Conor! We’re so glad our service and passion shone through — your recommendation means everything to us!

- Jim

Noté 5 sur 5 étoiles

Great dive shop

Great dive shop, super friendly and lovely people, always honest and fast. A nice personal service that so many places don't provide

20 décembre 2024
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Réponse de The Honest Diver Supply Co

Thank you for sharing such positive feedback! We’re so glad you enjoyed our friendly and personal service — it really means a lot to hear that it stood out for you. We appreciate your support and look forward to welcoming you back soon!

- Jim

Noté 5 sur 5 étoiles

Great experience

Great experience. Loved the personal video message after ordering. Delivered nice in time as promised.

21 novembre 2024
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Réponse de The Honest Diver Supply Co

Hi Marije, thanks for the amazing feedback — it means a lot to our team!

- Jim

Noté 5 sur 5 étoiles

A Completely Wonderful Experience!

Working with the Honest Diver was a great experience! His advice was spot on! I would completely recommend the Honest Diver for all your diving needs!

13 décembre 2024
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Réponse de The Honest Diver Supply Co

Hi Jennifer,
Thank you so much for your kind words! We’re thrilled to hear that you had such a wonderful experience and that the advice was helpful. Your recommendation means the world to us, and we look forward to helping with all your future diving needs!

- Jim

Noté 5 sur 5 étoiles

A business worth supporting.

Great products, great prices, but it's the personal touch that will make me remember who I bought my Garmin off. You think you're getting a dive computer, you get a surprise pack of delicious sweets and a hand signed card too. Melted my cold heart. Lol.

(Best gummies I've ever had btw!)

You're amazing guys, keep it up.

9 décembre 2024
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Réponse de The Honest Diver Supply Co

Hey Marta

Glad you enjoyed your new computer, hope you have recorded some great adventures with it. We love those sweets too 💙

- Jim

Noté 5 sur 5 étoiles

Excellent communication and service…

Excellent communication and service plus great product description

9 décembre 2024
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Réponse de The Honest Diver Supply Co

Hi David thanks for the amazing feedback — it means a lot to our team!

- Jim

Noté 5 sur 5 étoiles

Amazing

Amazing - personalised video to confirm the order
Well packaged and thoughtful card and sweets inside

3 décembre 2024
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Réponse de The Honest Diver Supply Co

Thank you so much! Glad you liked the sweets, I'm surprised Nic hasn't eaten them all 😂

- Jim

Noté 5 sur 5 étoiles

Great customer experience

Received advice prior to purchase via videoclip, item arrived in good time. Bag of sweets enclosed! It’s just really good to support a small business where they understand the value of the customer and they know what they’re talking about.

2 décembre 2024
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Réponse de The Honest Diver Supply Co

We really appreciate it, and thanks for supporting us littleuns :)
- Jim

Noté 5 sur 5 étoiles

Very satisfied customer

I am very pleased with my buying experience, I spoke to Jim about what I was looking for in the Xdeep Zen wing and he gave me good advice about the available options, and said he was happy to assemble it for me.
He updated me regularly with delivery via email and video messages as some items were ex-stock.
I am very pleased with my purchase experience and my new wing, I would recommend the Honest Diver shop

22 novembre 2024
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Réponse de The Honest Diver Supply Co

That's great news! Glad you're happy with your new wing!

- Jim

Noté 5 sur 5 étoiles

Refreshing and brilliant service

Refreshing and brilliant service. I hope they can continue offering the same levels as they grow, which indeed they should.

21 novembre 2024
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Réponse de The Honest Diver Supply Co

Thank you! We're quietly confident we can keep this going as we grow - we love what we do :)

- Jim

Noté 5 sur 5 étoiles

What an excellent experience

What an excellent experience. From pre-sales questions to delivery, Jim was knowledgeable and friendly. Ps, keep up the podcast! Also great to be supporting a smaller company.

7 novembre 2024
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Réponse de The Honest Diver Supply Co

Thank you so much! This means a lot :D

- Jim

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