It seems that some, many or all orders from TKC are shipped directly from manufacturers / wholesalers. Delays occur and deadlines / expected delivery dates pass. Email responses to queries from... Voir plus
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Lisez les avis des autres
Terrible I have ordered cot bedding expected delivery 19th June. No confirmation no tracking. Phoned and emailed several times no customer services they do not answer telephone or reply to emails.... Voir plus
Will never shop with them again ,didnt have any communication with me till i went through pay pal
Great customer service. I accidentally ordered the wrong size but emailed Kiddle who responded very quickly and cancelled my order. I then reordered the correct size, again I received an email and con... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are an independent family-fun Nursery specialist. We are currently based in Lincolnshire and operate out of a 12,000 sq ft warehouse. We're committed to maintaining competitive prices, treating all our customers with compassion and ensuring the products we sell meet current safety legislation. We will always do everything we possibly can to help you, our customers, find the perfect product. Whether you need to email, call, or even write a letter, my team will always be there to help.
Coordonnées de contact
Unit 9/10 Honeypot Lane, NG33 5LT, colsterworth, Royaume-Uni
- 01476246015
- sales@thekiddiecompany.co.uk
- thekiddiecompany.co.uk
DONT BUY FROM THIS APPALLING COMPANY
Will never shop with them again ,didnt have any communication with me till i went through pay pal
30 juillet 2023
Great customer service, slow delivery times
It seems that some, many or all orders from TKC are shipped directly from manufacturers / wholesalers. Delays occur and deadlines / expected delivery dates pass. Email responses to queries from anguished customers may go to spam / junk folders often (in my experience). It would help if TKC gave realistic delivery times or stated on the website that certain orders will take longer as they are shipped directly from manufacturers and / or wholesalers. That aside, the responses I received to my emails were timely, polite and apologetic for the delay I was experiencing with my order.
It has taken 9 more working days for my order to be delivered which, if it had been mentioned on the website would have been acceptable to me. TKC just need to pre-manage customers expectations.
Drum roll...4 stars for their efforts and good, yes good customer service to me, despite the short delay with the order delivery.
Keep improving TKC...
4 juillet 2023
Avis spontané
Terrible - Do not order from them
Terrible I have ordered cot bedding expected delivery 19th June. No confirmation no tracking. Phoned and emailed several times no customer services they do not answer telephone or reply to emails. Still waiting I'm gonna have to get my card to investigate will never order again. Don't order from them.
5 juin 2023
Avis spontané
Terrible communication, completely ignored
Took over 2 months for the item to even be dispatched (baby carrier)
All attempts I made to contact them were ignored. No customer service whatsoever
21 mai 2023
Should have read Trustpilot before ordering!
I ordered a nursing chair and crib mattress on 10 April with an expected delivery date of 17 April.
17 April came and went, so I emailed the company who informed me the nursing chair was actually out of stock, and expected to be back in stock week commencing 8 May.
No communication and no updates since and I still haven’t received my order, but it seems to be par for the course for this company based on the reviews.
10 avril 2023
Avis spontané
Never Received Order and No Refund
My wife has ordered a mini-piano from this company on 1 April 2023. It is now 16 April 2023. The piano never arrived and they do not respond to emails. We have tried everything.
Edit: Now 30 April 2023 and no product or refund received (despite being told a refund would be processed).
Edit: Now 11 May 2023 and we have just received a refund.
1 avril 2023
Avis spontané
Item.never turned up and poor communication
Ordered a travel cot mattress from kiddie company ltd on 9.3.2023 and the expected delivery date would be 18th March 2023 according to their website when I bought it. Received the emails straight away but no date of delivery given, no tracking email sent.
I needed it for my daughter to go to her grandmother's while I'm in hospital for my csection. I tried calling 3 times and left messages asking them to call me back, I've also emailed them with no reply either. Doesn't look like I'm likely to get the mattress and now I'm going to have to go else here to buy one and be out of pocket as I don't expect I'll mange to get a refund from this company either! Really didn't want to give a negative review but feel that this is a reoccurring theme reading other reviews.
9 mars 2023
Avis spontané
I have orderd a push chair which I…
I have orderd a push chair which I never recived yet and not getting back to my messages or emails so it looks like Iv been scammed 😭 can someone please get back to me
12 mars 2023
Avis spontané
Not receiving an item which is supposed…
Not receiving an item which is supposed to be on the way
29 décembre 2022
Réponse de The Kiddie Company
Thank you for your message,
Please can you kindly contact our customer to confirm which item you are missing. Our records show your whole order has been delivered.
Dreadful
Dreadful. Order didn’t arrive on time and after multiple chase emails, finally arrived 6 weeks late. So disappointed.
2 février 2023
Réponse de The Kiddie Company
Thank you for your feedback, We are sorry to hear that you're unhappy with the service that has been provided. I can see when you placed your order the item stated ' Estimated Delivery Date: 31st January'. I can see your order was delivered on the 31st January.
Xmas present
Very helpful on phone. Excellent service, parcel arrived safely, will definitely use again .
10 décembre 2022
Réponse de The Kiddie Company
Thank you for your feedback ,we really appreciate your comments
Ordered on the 4th December 2022
Ordered on the 4th December 2022. It’s now Xmas Eve and the item has still not arrived.
24 décembre 2022
Réponse de The Kiddie Company
Thank you for your review. We're sorry to hear this, we can see your order was dispatched accordingly however it appears there was significant delays with our courier for which we're truly sorry.
We can see your order has now been delivered, if you could please contact customerservice@thekiddiecompany.co.uk, we will happily arrange a free of charge collection to issue a refund. Please kindly note the item must be unused.
Great product price
Great product price compared to other suppliers. Easy to complete order process.
29 novembre 2022
Réponse de The Kiddie Company
Thank you for your feedback, we really appreciate your comments
The buying experience was straitforward…
The buying experience was straitforward and easy to navigate
7 septembre 2022
Réponse de The Kiddie Company
Thank you for your comment, we really appreciate your feedback
I haven’t got my cot yet?
9 septembre 2022
Réponse de The Kiddie Company
Thank you for your review.
I can see when you placed your order our website stated ‘Estimated Delivery Date: 14th September’.
I can confirm your order had been dispatched today for delivery within the next 1-2 Working Days. Your order will be delivered within the timescale stated.
New to using this company....
New to using this company, but will definitely re order, as very informative about every aspect. Emails are efficient and delivered promptly.... Thankyou!
4 septembre 2022
Réponse de The Kiddie Company
Thank you for review, we really appreciate your comments.
Réponse de The Kiddie Company
Thank you for your feedback, we really appreciate your comments.
Great customer service
Great customer service. I accidentally ordered the wrong size but emailed Kiddle who responded very quickly and cancelled my order. I then reordered the correct size, again I received an email and confirmation very quickly. Excellent customer service and quick delivery times
14 juillet 2022
Réponse de The Kiddie Company
Thank you so much for your feedback, we really appreciate your kind comments. We hope you love your new room set.
Réponse de The Kiddie Company
We really appreciated your feedback, thank you for shopping with us.
Réponse de The Kiddie Company
Thank you for your review, we really appreciate it.
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