Thelightuphub Avis 1 892

TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I ABSOLUTELY LOVE THE LIGHTUPHUB!!!!!! Honestly THE BIGGEST game changer...I got the Lightuphub the night before my English Literature mock and I was stuck at a grade 6- since the start of year 10 an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So much high-level analysis, so easy to navigate and overall the best website to help with english lit. I went from a 3 in y10 to a 7 at the start of y11 by using the videos and making flashcards from... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely amazing Incredible analysis that includes everything you could possibly need, with so many points for each quote and model answers! So helpful for someone aiming for a 9.

L'entreprise a répondu

Noté 5 sur 5 étoiles

End of Year 10, first year into learning GCSE content, I found English Language and Literature quite difficult to grasp. At the end of the year, I got 3s on both subjects. I’m so proud to say that now... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Institution éducative
  2. Fournisseur de services d'éducation et d'orientation professionnelle
  3. Centre d'éducation

Écrit par l'entreprise

With countless years in this space, we created the The Lightup hub as an alternative way to help thousands of students. Our mission is to eliminate the disparity between potential and achievement in GCSE English. We've designed a transformative learning platform that imparts GCSE English knowledge in a coherent and achievable manner. Our approach ensures that every student, regardless of their current skill level or grade, can grasp essential concepts that pave the way for a remarkable improvement


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 68 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Absolutely amazing

Absolutely amazing
Incredible analysis that includes everything you could possibly need, with so many points for each quote and model answers! So helpful for someone aiming for a 9.

16 avril 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hey Scarlett!👋
Thank you so much for this 💛, really glad the model answers and analysis are helping you. Amazing to hear you’re aiming for a 9 🚀 keep going!

Noté 5 sur 5 étoiles

Super helpful!

16 avril 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hey Katie!👋
Appreciate your feedback 💛 so glad you’re finding it super helpful, keep using the Last Minute Revision lessons to push those grades even higher 👍

Noté 5 sur 5 étoiles

Very helpful for gcse English the last…

Very helpful for gcse English the last minute revision is amazing with the marking element the lessons are very detailed and helpful.

15 avril 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hey Fern!👋
Thanks so much 💛 really happy the Last Minute Revision and marking support is helping you, keep it up, you’re doing great 🚀

Noté 1 sur 5 étoiles

My son signed up...

My son signed up, but clicked the wrong button and ended up buying the Macbeth Grade Booster rather than the full English Grade Booster. Fair enough, his fault, but thelightuphub offer a full refund within 14 days so all good. He cancelled and thelightuphub replied accepting this - still all good. But then he tried to buy the full English Grade Booster.... but it didn't appear on the left as to buy because he'd previously bought the Macbeth booster. OK - website glitsch... fair enough, so I tried contacting them on his behalf. Chatbot was no use so tried the email address - this was hopeless because it just directs you to the chatbot! They are basically uncontactable so if your issue doesn't fit something the chatbot can solve you are stuck :((((( Really poor. Companies taking money from people must surely offer some form of human contact if things go wrong.

15 avril 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hey Christopher 👋

Sorry for the frustration here, and thanks for your patience while we get this sorted.

I’ve checked this for you. The Macbeth Grade Booster was cancelled on 14/04/2026, and the refund has already been processed 💜 (this will land in your account within 5–10 business days, depending on your bank).

I also completely understand your concern around support access. We do use a chatbot system as the first point of contact, but I can see how this situation felt difficult when you needed a quick resolution. Everything has now been fully checked and resolved on your son’s account. If he still needs the full English course, he can easily repurchase the correct English Grade Booster anytime via Lightup Hub.

Thanks again for your patience, and if you need any further assistance, we can get this on the loop and make sure it’s followed up on properly.

Noté 5 sur 5 étoiles

I ABSOLUTELY LOVE THE LIGHTUPHUB!!!!!!

I ABSOLUTELY LOVE THE LIGHTUPHUB!!!!!!
Honestly THE BIGGEST game changer...I got the Lightuphub the night before my English Literature mock and I was stuck at a grade 6- since the start of year 10 and i jumped to a grade 8+ STRAIGHT AWAY in my Year 11 mocks I'm still in shock its such an affordable platform and its so easily accessible I feel like its honestly one of the best purchases I have ever made! Seriously recommend to people who wholeheartedly want to get their grades up for GCSEs!!

6 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hey 😊

This is amazing to hear, thank you so much for sharing. Jumping from a 6- to an 8+ is huge, and you’ve clearly put in the work for that 👏
So glad Lightup’s helped, keep going, you’re in a really strong position now.

Noté 5 sur 5 étoiles

Went from a 3 to a 7!!

So much high-level analysis, so easy to navigate and overall the best website to help with english lit. I went from a 3 in y10 to a 7 at the start of y11 by using the videos and making flashcards from them, so so helpful and i would recommend to anyone. However, my only warning is do not think that this alone will boost your grade alone, you still need to put a lot of effort into the subject, especially if it doesn’t come naturally to you (like myself).

13 avril 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hey 😊

This is so good to hear, going from a 3 to a 7 is a massive jump!👏

You’re completely right as well, Lightup gives you the tools, but it’s the effort you’ve put in that’s made the difference 💛
Really glad it’s helped and love how you’ve been using the videos and flashcards too

Noté 3 sur 5 étoiles

I give this a three stars

I give this a three stars. I was really looking forward to using the light up hub and boosting my grades quickly as i was promised. Many people who have recommended the Light Up hub are most often than not talking about their experiences on the older version. This newer version was definitely not ready for release. I experienced multiple glitches where i cannot go past the content after 17%, or where the content for quotes are mixed up. For example, for a quote i did for Macduff all of a sudden turned into Banquo analysis. The analysis is really good so it is unfortunate there were many flaws which made it difficult to navigate and for this reason i will no longer be using it for the final stretch until GCSEs

13 avril 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hey Giselle 😊

Thanks for sharing this, and I’m really sorry about the issues you’ve run into. That’s definitely not the experience we want for you.

That sounds really frustrating, especially this close to exams. If you’re open to it, drop us a message, and we’ll take a proper look at those glitches and get them sorted .👍
Really appreciate you flagging it, and glad to hear the analysis itself has still been helpful.

Noté 1 sur 5 étoiles

Ridiculously expensive

Ridiculously expensive. Grades should'nt just be bought by people who can afford it. Its not fair to be disadvantaged through no fault of your own and it should'nt be encouraged. Please please make it cheaper its not fair.

3 avril 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Emilia,
I completely hear you on this. It’s frustrating when support for something as important as exams feels out of reach.

We actually put a lot of free help out there for that exact reason -daily content on socials, Lightflix on the site, our free Mock HQ in October and the free Easter Revision Space. Anyone can use those, no payment needed.

The paid membership is there for students who want everything structured in one place (with full courses, quizzes, essay feedback, etc.), but we never want someone to feel like they can’t improve without paying - that’s just not true.

If cost is a barrier, genuinely stick with the free stuff, there’s still loads there to help you boost your grade.

Noté 5 sur 5 étoiles

Lightup isn’t just a classic ‘revision…

Lightup isn’t just a classic ‘revision website’ - it goes above and beyond with the analysis and advice it gives you. Thank you to Aaliyah and all the other people behind the scenes, the resources you provide are truly game-changing…

31 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Daniel! Thank you, we really appreciate this. It’s great to hear the platform is going beyond standard revision and making a real difference.

Noté 1 sur 5 étoiles

Fake advertising

they said they had grade 9 essay plans and so many other thigns but they didnt !! I spent so much moeny on it and i really regret thiss .

1 septembre 2025
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Daisy, I’m really sorry to read this. That’s not the experience we aim to deliver.
The resources mentioned are available within the platform, so this suggests something hasn’t worked as it should on your account.

If you contact us directly, we’ll look into this straight away, ensure everything is accessible, and put this right for you.

Noté 3 sur 5 étoiles

Amazing analysis but removal of live lessons

I’ve used this website for two years now and I definitely recommend it because they have A-level standard analysis, amazing explanations, ambitious vocabulary and all the quotes.

But there are minor flaws to this - some of the WOW ideas seem very unnecessary - do not get me wrong because the ones in A Christmas Carol are astonishing but some in An Inspector Calls need more clarity and refinement - and some are very unnecessary.

Furthermore, sometimes they do not have quotes from the entirety of the play/novel. E.g. In An Inspector Calls, they only have quite until Act 3. And this limits marks in an essay.

Additionally, the removal of live lessons that were catered to support and actively help students threw me of.

Overall, I do recommend it but this year, they oversimplified some of the content and dumbed it down so I’m not too sure anymore.

29 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Kayla! Thank you for such a thoughtful review. We really appreciate both the positives and the details in your feedback.
We’re pleased you’ve found the analysis valuable, and we’ve noted your points around clarity, content coverage, and live lessons. This is exactly the kind of insight we use to refine and improve the platform.

Noté 1 sur 5 étoiles

i signed ypy my daughter last year on a…

i signed ypy my daughter last year on a £50 per month subscription... them a few month ago I saw that they have rediced the price to about £12 - i tried to cacel on 2 occasions sending messages etc but they continued taking the payment... then i had to cancel the payment with my bank! have subsequently signed up and paid for 3 months accewss for abour £36 and asked them to reinstate my daughters account - no response - so she now needs to use my log in details so that she can use the unlocked resourses.

26 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Marieta! I’m very sorry for the experience you’ve had here, particularly around payments and access.

This isn’t the standard we expect, and we’d like to resolve it properly for you.

Please get in touch with us directly so we can review your account, address the payments, and ensure your daughter has the correct access in place. We’ll prioritise this and see it through to resolution.

Noté 2 sur 5 étoiles

Issues that remained unsolved for at least 2 months

There has been lots of missing and some wrong content (videos not matching the quotes etc) that I have raised to your team since the beginning of the year in January. Yet it's coming to the end of March and my GCSEs are a month away, the problems are still unsolved. I have tried to contact your team such as Cei and Cathy, both of them said they were escalating the issues to their tech team, but nothing has changed - at all! This is already upsetting, but what makes it even worse is the auto-ending of the conversations, when the issues still remain. I had to go through the same process of asking Lumi AI to direct me to one of your team members multiple times, which is really frustrating. I appreciate all the videos and content you have provided as they have been really useful, and which I think has boosted my grade. However, as I have paid so much for this, I hope that my issues are fixed quite literally as soon as possible, as my GCSEs are not that far away. I hope I can introduce this wonderful website to more people, but that would only be the case if all the issues on my account are FULLY SOLVED. Thank you.

29 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi there! Thank you for taking the time to explain this, and I’m very sorry these issues have remained unresolved for so long.
You’re right to expect a much quicker resolution, especially this close to exams.

Please reach out again, and we’ll take full ownership of this, ensure it’s properly escalated, and see it through until everything is fully resolved.

Noté 3 sur 5 étoiles

Not as advertised

Boosted my grades however, is not how it is marketed with the video lessons questions ect sometimes things don’t match up.

28 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Havana! Thank you for your feedback, and it’s great to hear the platform has helped improve your grades.

I’m sorry that some areas didn’t fully match expectations. We’re actively working on improving alignment across content to ensure everything is clear and consistent.
If you’re happy to share specifics, we’ll address them directly.

Noté 4 sur 5 étoiles

Absolutely amazing grade 9 analysis

In my recent mocks went from a grade 6 to 2 marks off of a grade 9!

28 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Issyy! That’s a brilliant result — very close to a Grade 9 as well. Great to hear the platform is supporting that progress.

Noté 5 sur 5 étoiles

So concise

So concise, amazing detail, and very easy to use. Pleasing to the eye, but also easy to follow, and is accessible with great explanations for all ideas

27 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Eva! Thank you — we really appreciate this. Great to hear you’re finding the platform clear, detailed, and easy to use.

Noté 5 sur 5 étoiles

Consistently the reason why I have…

Consistently the reason why I have managed to succeed in English. I depend so much that when I haven’t revised for my mocks, I quickly log on the lightuphub because I know that it has my back. Such excellent grade 9 analysis across all topics, especially for worlds and lives (knowing that there are barely any (good) resources) and would definitely recommend it to anyone aiming to reach their full potential.

27 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Nidra! Thank you, this means a lot. We’re really pleased to hear the platform has been a consistent support for you, especially for Worlds and Lives.

Noté 5 sur 5 étoiles

I managed to jump one grade above from…

I managed to jump one grade above from 3 to 4 in both English Language and Literature. Aaliyah and her team are GOATS literally. I'm aiming for a 7 or 8 in both Lang and Lit. It really has helped me for last 5 months.

27 mars 2026
Avis spontané
Logo de Thelightuphub

Réponse : Thelightuphub

Hi Abrar! That’s a great improvement — well done. Great to hear the platform has supported your progress, and wishing you the best as you push towards those 7s and 8s.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus