The LTL Shop Avis 

LTL have consistently supplied me with great products at competitive prices. Their customer services respond promptly with helpful and informative responses.
Very happy.

I cannot recommend these guys highly enough the quality of their products is second and non-

I have never received my order. It has now been over 5 weeks. I've emailed b their customer service 3 times and I have not had a response.
Do not buy from this company

UPDATE

So - credit where credit is due!...My order finally arrived today and does seem to be an authentic product..I guess for the amount of money I saved on ordering through the LTL shop I am ok with this..I had some still left to use up luckily..perhaps LTL could consider informing customers that there will be a prolonged wait for some products...in this way expectations will be managed....and reviews will reflect this...

Still waiting for an order placed on June 6, 2026 for Redken Conditioner. Two emails sent to query status of order have gone unanswered.

Total disdain for customers...

Wish I could leave zero stars!..

UPDATE JULY 7 2026

STILL NO RESPONSE from this company to my email of 4 days ago and no delivery as of yet. Have asked for refund.

Ordered on 6th June and followed up on email 15th because I hadn’t had any tracking. Literally was completely ignored so I asked to cancel my order and get a refund ( still ignored ) they have now allegedly sent to package out despite me asking for it to be cancelled and refunded. Massive joke and 0 customer service avoid

If I could give it zero stars I would. I placed an order on the 3rd June, emailed on the 15th and was told it was on back order so asked why there they will still saying there were 12 in stock and got some rubbish excuse. I emailed again on the 23rd and 24th to ask for a refund and both have been ignored. I’ve emailed again today to let them know that if I don’t hear back from them regarding my refund by Monday I’ll be initiating a charge back via my bank. Complete scam, AVOID!

Customer service does not reply to emails,this company is a scam.
AVOID THIS COMPANY!
YOU WILL WASTE YOUR MONEY!

Fantastic service.
Quick delivery.

8 weeks, no product, 20 emails and no update or response. Complete blaggers and the owners are not interested as they live in UAE. DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY.

I am in the process of taking them through a small claims court due to the principal that I am not the only person they have scammed. Something needs to be done by authorities to stop businesses running in this manner. Absolute disgrace.

Placed a larger order, multiple products didn't arrive, repeatedly emailed and phoned to try and resolve this issue; after a number of weeks had to do a chargeback due to items not being delivered and them ignoring my emails repeatedly.

Customer service is non existent and 6 months later they're now threatening legal action against myself to recover the cost for products I didn't even get! Beyond a joke.

Quick delivery
Great product
Brilliant price

All great!

Would give 0 stars if I could, ordered on 3 June and didn’t receive any updates. Eventually I emailed them and they said the product is on back order and they hope to ship it soon (no estimated time). It’s now been 20 days since the order was placed and nothing (and no further communication). The website states allow 3-5 days for processing and 2-3 for delivery which is clearly a lie judging by other reviews. Don’t order unless you don’t need the products for a few months. Also worth stating the product supposedly in back order is still available for ordering on the site and not marked out of stock? Wish I read the other reviews.

I love all of the products I have ordered from this website, everything always arrives very well packed, prompt delivery and there is even the option to pay in 3 parts! Amazing!

I've ordered 3 times now from LiveTrue and whilst my first order went to back order customer service couldn't have been more helpful and my order was not delayed long. Fabulous brands offered at fantastic prices, what's not to love ❤️

Waited over six weeks. No sign of my order. Vague responses to my update request. Have requested a refund - let’s see how long that takes. I feel scammed! Avoid!

Been waiting for an order - no update available online. They don’t respond to their ‘contact’ or ‘order’ email addresses.
Several comments on their Instagram posts from people who seem to have similar issues.
I wouldn’t mind waiting if they set expectations that it’ll take several weeks.

Ordered shampoo and conditioner. Waiting 2 weeks later and no update. Messaged them and they said it’s on back order and no updated delivery date given. Avoid!

Terrible. Items haven’t been dispatched after 10 days. No communication. Email address for customer service doesn’t work.

Ordered many times and always very happy with my purchases and with the customer service