Shockingly bad at cleaning, not even great at rearranging and straightening up. Surfaces were left sticky, bookcase (the only piece of furniture which needed dusting) hadn't been dusted at all, basebo... Voir plus
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Lisez les avis des autres
I've been using The Minte weekly and have been loving the service. Last week when the cleaners didn't arrive in the morning as requested I messaged their customer service saying there was a no show an... Voir plus
Good but not very thorough. Everything was put away nicely. Vacuuming was not very thorough - still saw visible pieces of debris on floor that should have been picked up. There was no checklist inside... Voir plus
L'entreprise a répondu
We've used 3 other companies in the Crystal City (VA) area and The Minte has proven to be the most reliable while still being affordable. We've had about 5 cleaning services provided and I'd rate 4/... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Luxury hotel-style and deep clean services starting at $38.
Coordonnées de contact
Chicago, Etats-Unis
- 312-720-4834
- contact@theminte.com
- theminte.com
TheMinte did a fantastic job
TheMinte did a fantastic job! I plan to use them again.
5 septembre 2019
Avis spontané
Réponse : The Minte
Thanks for your review Walter! I hope you we can continue to make you happy with our service!
Minte at Emerson
Rebecca has been cleaning my apartment for a few months now since I started the service and has done a great job every time.
I look forward to going home every other Wednesday after it is done and cannot say how much it has helped keep my apartment organized.
Minte is a great service and Rebecca does an A+ job!
4 septembre 2019
Avis spontané
Réponse : The Minte
Hi John. Thank you very much for the review. Rebecca is often recognized by many clients, and we are happy to hear she has made you happy with the service as well. It is our goal to make coming to a clean home feel better than ever!
Narriman Ribeiro
Quality Assurance Manager
Love the service!
4 septembre 2019
Avis spontané
Réponse : The Minte
Thank you Holly! Let us know how we can continue to deliver quality service that meets your needs!
Narriman Ribeiro
Quality Assurance Manager
Unimpressed
I’ve used The Minte twice for deep cleans - I work from home and am somewhat of a neat freak, so hiring a cleaning service was really to help get my 1 bedroom apartment is sparkling order. The first deep clean was great, which I scheduled a few weeks after getting a puppy (so my apartment really needed it) - everything was well cleaned,
with exception the shower which I would have liked seen cleaned a little more, and I felt as though my money was well spent. The second cleaning was really disappointing - everything was moved or reorganized (I know that’s part of the game, but I spent 20 minutes afterwards putting things back into logical order), the floor was left streaky and kind of sticky, and the cleaning products left a weird smell in my apartment (I’m all about bleach, but this was something musty and strange). In general, I felt as though that second cleaning was a complete waste of money.
I will say that the convenience factor is nice, and since they’re coordinated through my apartment’s management office, I do feel as though they are trustworthy people.
I would also appreciate if there was some alert to let you know that the cleaning has begun, as well as more specific times for scheduling.
Overall, I’m unimpressed and will probably use another service if I want to get my apartment cleaned in the future.
4 septembre 2019
Avis spontané
Réponse : The Minte
Hi Morgan,
Thank you very much for the feedback. Allow me to apologize for the lack of consistency you experienced with the two Deep Clean services. At the Minte, we understand that consistency is of utmost importance to our clients, which is why we make it a priority in our decision-making as a company. We are in the process of making significant improvements in our training program and quality assurance efforts, including extending the training period and implementing weekly manager inspections for every team member. Additionally, we have invested in a new scheduling tool so that clients can enjoy service from the same Housekeeper more often.
Morgan, if you are interested in giving The Minte another try, please email me directly at qa@theminte.com and I'd be happy to personally assist you and address any other concerns.
Thank you for taking the time to leave a review and allow us to make improvements.
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
The convenience of booking online is…
The convenience of booking online is amazing but the actually cleaning/work done is average at best. They don't really do much better than other services..
4 septembre 2019
Avis spontané
Réponse : The Minte
Hello Ivy. Thank you for your review. I see that you rated a clean at 5 stars from July. I would love to hear more about the other experiences and perhaps what we can do better. I am happy you enjoyed the easy of booking but am committed to making sure the quality of service is also satisfactory. Please feel free to contact me at qa@theminte.com, or text or call our dedicated Customer Service team at 312-584-2060.
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
Jasmine is the best!
4 septembre 2019
Avis spontané
Réponse : The Minte
Thank you Anne! Jasmine will be thrilled to see your review!
Fabulous job!
4 septembre 2019
Avis spontané
Réponse : The Minte
Hi Katherine! Thank you so much for your rating. We hope you continue to enjoy your service!
Good
Good, decently priced hotel style cleaning that is consistent convenient.
31 août 2019
Avis spontané
Réponse : The Minte
Hello Lamar. Thank you for your rating. Consistency and convenience are highly valued by our customers, which is why we invest on our booking platforms and on developing the best team of Housekeepers in the market! We hope you continue to enjoy our services!
- The Minte Team
Had the best experience and planning on…
Had the best experience and planning on booking again soon!
29 août 2019
Avis spontané
Réponse : The Minte
Hello Jessica. Thank you for your rating! Would love to know more about what made your experience such a success. We look forward to continuing to provide you service!
- The Minte Team
Quality Degrades quickly
The first couple times Minte provided cleaning services for my apartment were spectacular. They did a very through job of cleaning and dusting including; making the bed, dusting everything, cleaning appliances, and taking out the rubbish bin. However, within a few weeks the quality of cleaning drastically degraded. I canceled the services after discovering the staff was using my personal cleaning supplies, which I keep on hand for small messes. This along with the sub-par level of service was very disappointing.
29 août 2019
Avis spontané
Réponse : The Minte
Hello. Thank you so much for the detailed review. I am sorry that we have not provided consistent service or met the necessary cleaning standards. Additionally, using client's cleaning supplies is absolutely against our policy, unless required by the client. I am very sorry about the poor impression that was left and we will address all these concerns immediately. We truly value your feedback. If you wish to give us another try, please contact me directly at qa@theminte.com and I'd be happy to assist or address any other areas of concern.
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
Last cleaning was late and incomplete…
Last cleaning was late and incomplete compared to previous cleanings.I made management aware of the problem, so hopefully it will not be repeated. Service has been great up until this time. This was a hotel style cleaning, and the person doing the cleaning quit after 1 hour and left. Normally the cleaning of a 2 bedroom, 2 bath unit takes at least 2 hours, sometimes almost 3.
Also, I work from home, so I cannot set aside 5 hours to accommodate someone’s schedule.
29 août 2019
Avis spontané
Réponse : The Minte
Hello Pamela. Thank you for your review. I am sorry to hear about your latest experience. Our hotel-style clean for a 2 bedroom unit is estimated to last approximately 1 hour and 5 minutes. Although there is a suggested timeframe, our Housekeepers should still follow the Minte standards and provide the full scope of services included in the hotel-style clean. Again, I apologize that your clean was unsatisfactory. I will personally reach out to you to offer a few solutions. We truly value your feedback and your loyalty.
Narriman Ribeiro
Quality Assurance Manager
Réponse : The Minte
Thank you C W! We love making our clients happy!
Avoid
Avoid, avoid, avoid. I was one of at least two residents in our building in River North who had property stolen by a Minte employee while they were cleaning. The company defended the employee, and the only recourse we have is to warn others.
28 août 2019
Avis spontané
Réponse : The Minte
Hi Lisa. Thank you for your review. We take theft allegations very seriously. As a standard practice, a full investigation of the incident was conducted including suspension of the Housekeeper in question while we gathered more information. As a company that values their employees as well as clients, we do not want to make any assumptions towards either party. I apologize that you had such an experience and that the resolution left you unsatisfied.
(last service conducted in April 2019)
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
Mint is awesome
Mint does a great job, cleaners are thorough, tshow up and leave during the appointment window , and can schedule online, awesome
28 août 2019
Avis spontané
Réponse : The Minte
Hi John! Thank you for your rating! Sounds like you have enjoyed the most popular benefits of booking with The Minte: convenience, quality and easy booking! Hope you continue to enjoy our services!
Narriman Ribeiro
Quality Assurance Manager
I did not receive a service cleaning
I did not receive a service cleaning, but was still charged???
28 août 2019
Avis spontané
Réponse : The Minte
Hi Taylor. I'm sorry to hear about this. My records indicate that your apartment was not serviced on the 28th due to a power outage and that we informed you via email immediately after it was reported. I see that we were able to reschedule your clean two days after the incident. I apologize for the inconvenience and hope you were happy with the solution!
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
Above and beyond
Wow, what a refreshing look! The staff did an amazing job by infusing creativity and artistic talent into seemingly ordinary cleaning work.
28 août 2019
Avis spontané
Réponse : The Minte
Hi Rong! We are always exploring creative ways to enhance our clients' experience to more than just cleaning. I love to hear that you have enjoyed those special touches! Let us know what stood out to you!
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
Failed to deliver requested cleaning…
Failed to deliver requested cleaning service. Called to ask why. Minte stated they would reschedule and complete the service paid for. No follow up occurred from Minte. I’ve called and left messages to follow up with Minte and there has been no response.
A company that’s customer service focused with no customer service likely has a bleak future.
28 août 2019
Avis spontané
Réponse : The Minte
Hello Jeff. I am sincerely sorry that we failed to deliver on the promised service. It seems like a change in our Customer Service structure at the time left a gap in the communication between you and my team, and I again, sincerely apologize. Delivering luxury service includes proper communication and attentive customer care, and what you experienced is not our standard and is completely unacceptable. I hope that in the future you can experience the high level of service others customers have described.
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
Réponse : The Minte
Hi Phil! I am glad you are enjoying the convenience as well as the quality of the cleans. Thank you for your review!
Narriman Ribeiro
Quality Assurance Manager
I am satisfied with the service in that…
I am satisfied with the service in that the staff members are following most of my requests that I made. I want to ask them again to refresh the air by opening the windows and to close them after the refreshing. Also, please close the plugs in the sink and the bathroom
28 août 2019
Avis spontané
Réponse : The Minte
Hello Hisashi. Thank you very much for your review. I notated your profile with the requests you listed and they will be communicated via the Housekeeper's schedule for any future cleans on your account. Please let me know if there is anything else we can assist you with.
Narriman Ribeiro
Quality Assurance Manager
How more convenient can this be
How more convenient can this be? You pick a service, schedule online, they clean your place. They have done a terrific cleaning job so far and we will continue to use this service.
28 août 2019
Avis spontané
Réponse : The Minte
Hi R. Iles!
We love convenience! Having a clean home should not be difficult, and that's what we're here for - to give you clean space and a clear mind! Please let us know if there is anything we can continue to do or improve to ensure you have the best possible experience!
Sincerely,
Narriman Ribeiro
Quality Assurance Manager
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