The Mortgage GenieAvis 

180
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I cannot be more positive about my experience with Mortgage Genie! When so many other brokers said they couldn't help us because my partner is an agency worker, the team at Mortgage Genie stepped in a... Voir plus

Noté 5 sur 5 étoiles

We’ve worked with Rachel Hester at The Mortgage Genie for two properties now, and she has been nothing short of amazing. Her experience is evident in the smart guidance she provides, and she is incred... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Drew Gibson did an amazing job on a tight timeline to help me buy my first house with some tricky shared ownership requirements. I would recommend using Drew as he really listens to your needs and w... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Courtier en prêts hypothécaires
  2. Conseiller financier
  3. Assurance de protection des revenus
  4. Courtier d'assurances
  5. Compagnie d'assurance vie

Écrit par l'entreprise

The Mortgage Genie specialises in all Mortgage & Insurance needs. With access to 90+ online lenders we ensure you always get the best deal.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

180 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(180)

6 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The Mortgage Genie team are phenomenal!

I cannot be more positive about my experience with Mortgage Genie! When so many other brokers said they couldn't help us because my partner is an agency worker, the team at Mortgage Genie stepped in and sorted the whole thing. Matty, Rachel and Lewis were phenomenal, helpful, and so supportive during the whole process. I have nothing but thanks and appreciation for how they helped us. They were all very attentive and responsive and talked us through everything. I cannot recommend Mortgage Genie enough, truly the only mortgage brokers I, and everyone I talk to about them, will ever use!

29 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Don't be conned, its not an online service!

After signing up to what seemed to be an online service, nothing could be done online. They absolutely spammed my phone and email very selfishly demanding my time on their terms. I'll find someone else!

12 mai 2026
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Hi Michael, on the page you made your advice request and enquiry from, there is a clear section which states "Phone, video or email — work around your schedule".

In addition, we've checked your claim, and reviewed the adviser's approach including the time of her call attempts and the email sent - at no point was there any sort of spam nor demands on your time.

All the best
The Mortgage Genie

Noté 5 sur 5 étoiles

Drew Gibson - Amazing Job

Drew Gibson did an amazing job on a tight timeline to help me buy my first house with some tricky shared ownership requirements. I would recommend using Drew as he really listens to your needs and works with you to achieve your goals.

24 mars 2026
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Fabulous! Many thanks for the brilliant feedback for Drew and the team - they'll be delighted to hear this!

Noté 5 sur 5 étoiles

Excellent experience

We’ve worked with Rachel Hester at The Mortgage Genie for two properties now, and she has been nothing short of amazing. Her experience is evident in the smart guidance she provides, and she is incredibly approachable. Rachel stayed on top of every detail to ensure everything was executed perfectly and on time. We couldn't be happier!

9 avril 2026
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Thank you for your comments - Rachel is a start and will be delighted to hear this!

Noté 5 sur 5 étoiles

Cannot recommend Drew Gibson enough

Cannot recommend Drew Gibson enough, he has been super efficient and communicative with me and my partner throughout the whole process and has gone above and beyond :)
Couldn’t recommend enough

6 mars 2026
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

10/10 - thank you!

Noté 5 sur 5 étoiles

Rachel dealt with our case

Rachel dealt with our case , cannot recommend her enough !!!
She was friendly and extremely efficient and handled things perfectly for us .
Nothing was too much to ask when ever I needed help or assurance . Thanks very much Rachel you have helped us get our dream family home . Mr and Mrs Plumpton

15 août 2025
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Thank you very much for taking the time to leave these comments. Rachel will have a massive smile on her face when she hears the feedback, and knowing that you're so happy with her support. Thanks for working with us!

Noté 5 sur 5 étoiles

Great service and experience

Adam set us up with life insurance and critical illness cover.
He was able to arrange an appointment really quickly and found cover that was perfect for us both within our desired budget.
He was friendly and really helpful at explaining everything included in the policies.
Would highly recommend Adam and The Mortgage Genie to friends and family.

20 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

An extremely supportive company

James was fantastic in helping me secure a mortgage offer and kept me updated throughout the process. He was always willing to answer any questions I had and made the process way easier than it could have been. Adam was great helping me to source the necessary insurance products and supported when there were delays from the bank. Purchasing my first ever property was really stressful but both guys made the experience much easier and I felt like I was in safe hands the whole way through

1 avril 2024
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Thank you! We're delighted to hear that you had such a great experience, and thank you for sharing. We'll let James & Adam know that they've a great job with the mortgage and your insurances. Thanks again for working with us

Noté 5 sur 5 étoiles

Adam provided a thorough review of our…

Adam provided a thorough review of our policies, concisely explained benefits of switching and promptly answered any additional questions we had, securing us the best cover at a cheaper price! Would definitely recommend his service.

7 février 2025
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Thank you for sharing! Adam will be delighted to hear this feedback. Many thanks for choosing to work with us.

Noté 5 sur 5 étoiles

Excellent Service

Me and my partner are first time buyers, so the thought of getting our mortgage was really daunting for us. Rachel at The Mortgage Genie made the process so pleasant for us, we did not have anything to stress about as she sorted everything for us. We would not have been able to get our mortgage without Rachel’s help. I highly recommend Rachel and The Mortgage Genie to use as your mortgage brokers. Thank you so much😊

7 février 2025
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Thank you! We've shared this with Rachel and she's over the moon for you. It's been a pleasure supporting you and we look forward to helping in the future too!

Noté 5 sur 5 étoiles

Excellent

Excellent, dedicated and professional service. Highly recommended

1 janvier 2025
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Many thanks for sharing your feedback. We're delighted to know that you'd recommend our services!

Noté 5 sur 5 étoiles

Andrew Dougal and the rest of his team…

Andrew Dougal and the rest of his team are very helpful and responsive. Had a mortgage in principle confirmed within a couple of days.

8 avril 2024
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Thank you very much! We will share this with Andrew and his team, they'll be delighted to know that their hard-work is appreciated. Thank you for choosing to work with us!

Noté 5 sur 5 étoiles

The mortgage Genie provides a 5 star…

The mortgage Genie provides a 5 star service for all aspects of remortgaging, home and life insurance

1 août 2024
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

We pride ourselves on our service, so we're extremely happy to see that you'd rate us 5 Stars! Thank you for choosing us!

Noté 5 sur 5 étoiles

The Mortgage Genie

The Mortgage Genie, especially Andrew, consistently provides exceptional service. My extensive experience with the Mortgage Genie over the years has shown their unmatched level of service. I highly recommend their services.

1 septembre 2024
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

As usual, thank you for your loyalty and working with us over the years. We're delighted with your feedback and look forward to sharing it with the team!

Noté 5 sur 5 étoiles

The staff are great very helpful

The staff are great very helpful, nothing a problem when we had a question

5 juin 2024
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Thank you very much for your feedback! This one made the whole team smile

Noté 5 sur 5 étoiles

10/10 Andrew Dougal

I have used the Mortgage Genie for the last 8 years and 4 mortgage changes.
Andrew Dougal is absolutely fantastic. I don’t need to worry about when my mortgage is due for renewal as he contacts me well in advance.
I have a busy life and it can take me some time to come back to him but he’s so patient and helpful
He’s got me excellent offers, especially in the current climate, and offers me great advice and help.
He arranges reviews of my life assurance and mortgage protection too,

I’d highly recommend the Mortgage Genie and Andrew. Although anyone I have spoken to have been super helpful, responsive and efficient .

It’s definitely a 10/10 from me!

23 octobre 2024
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

And it's a 10/10 from us! Thank you so much for your kind words and for choosing us! We've shared the feedback with Andrew and the team and they're over the moon with your comments

Noté 5 sur 5 étoiles

Mortgage on first home

Andrew was very helpful in providing multiple quotes and helping find the best mortgage option for me as a first time buyer with a tight budget. This helped me secure my property, and he was super prompt in providing updated quotes.

6 janvier 2024
Avis spontané
Logo de The Mortgage Genie

Réponse de The Mortgage Genie

Brilliant! Thank you so much for your feedback. Being able to provide an accurate, detailed but quick service is what we pride ourselves on.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus