Easy to order online. Prices most competitive at time of ordering. Although you are charged more for next day delivery, I took the non charge order and my oil arrived just beyond 24 hours.
L'entreprise a répondu
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Excellent price and delivered quicker than expected. Never met the driver as I wasn't at home but everything appeared to be 100%. If Carlsberg did delivery men!!! Lol..
L'entreprise a répondu
The driver arrived to deliver the oil. I hadn't unlocked the lock for the oil container so the driver knocked the door and asked my partner who works from home. The driver asked if we wanted the piece... Voir plus
L'entreprise a répondu
From placing the initial order (at a great price) through prompt delivery to a quick answer provided to a query, my first experience of The Oil Co was exceptional. I will certainly be using them again... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Supplying quality home heating fuel in Northern Ireland at very competitive prices, with the added option of speedy delivery if required.
Coordonnées de contact
Royaume-Uni
- theoil.co
4,8
Excellent
71 avis
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Réponse de The Oil Co
Brilliant to hear David! Thanks for using our service and for your review!
Great Service, Friendly Delivery Driver
Great Service, the delivery driver struggled to find my house (I have no number on it yet) and rather than just driving off like lots would. He called the office to ask for help. When he arrived he was friendly and pleasant. Lots of drivers would have reacted differently.
14 février 2025
Réponse de The Oil Co
Many thanks James for your kind words and taking the time to leave a review!
Réponse de The Oil Co
Thanks Elsie for taking the time to leave a review! Thanks for your custom!
Réponse de The Oil Co
Brilliant to hear - thanks Mark for taking time to post a review!
Lack of communication.
Lack of communication.
Was not advised of day or approximate time of delivery.
Was not advised of reason for refund.
29 août 2024
Réponse de The Oil Co
Dear Mr Pedlow,
Thank you for your feedback. I’m sorry to hear about your concerns and any inconvenience caused.
When you selected the 5-day delivery window we aim to provide a cost-effective option, though it does mean that delivery times are less precise. We understand that this can be challenging, and we're sorry if this wasn’t abundantly clear. We recommend next day delivery service if you require to know day of delivery. We don't list notification of delivery times as a service, though if requested we try to accommodate. I note you did not mention a need for this in your order.
Regarding the refund, it was issued very quickly after delivery since, as you had mentioned concerns in your order instructions about not having enough room in your tank for the full delivery of fuel you ordered, and indeed there was not. The amount delivered was detailed on the docket the driver left.
We appreciate your business - however as we delivered within the delivery window at an excellent price and promptly refunded the balance your tank didn't hold, I'm not sure if I agree that 2 stars is appropriate.
Very friendly and helpful delivery man
Very friendly and helpful delivery man. However, I would have preferred better communications from the company letting me know when (what day) to expect delivery. There were no communications and no indication of when to expect rather than the delivery man just turning up. What if no one was available to grant access?
29 août 2024
Réponse de The Oil Co
Thank you for your kind words about our delivery driver. We’re glad to hear that you found him friendly and helpful.
With the 5-day delivery window you chose, we aim to offer a cost-effective service, but we understand that not knowing the exact delivery day can be inconvenient for certain properties. We would recommend the next day service for those that require to know delivery day for access. I note there were no notes in your order instructions indicating access problems requiring your presence.
Oil delivered promptly and refund…
Oil delivered promptly and refund received really quickly as I had over ordered.
27 août 2024
Réponse de The Oil Co
Brilliant! Thanks for the review!
We ask they would ring the day before…
We ask they would ring the day before they would arrive which they did, we were out when they delivered the oil there was no mess gate was locked again and invoice just at the back door excellent job would definitely recommend this company
28 août 2024
Réponse de The Oil Co
Thanks for the review! Great to hear!
Easy to order and good confirmation…
Easy to order and good confirmation emails.
Delivered quickly and drive was polite
27 août 2024
Réponse de The Oil Co
Great to hear! Thanks Nic!
Great order and delivery experience
Great order and delivery experience. I actually ordered too much and refund of over payment was processed the same day.
14 août 2024
Réponse de The Oil Co
Thank you! We appreciate the review!
Driver was polite and took care around…
Driver was polite and took care around my property whilst trailing hose.
24 juillet 2024
Réponse de The Oil Co
Thanks Eddie for the review!
Easy ordering and quick delivery
5 avril 2024
Réponse de The Oil Co
Many thanks for your 5 star review!
fast delivery
22 mars 2023
Réponse de The Oil Co
Thanks Andrew! Appreciate you taking the time to leave a review!
Easy to order arrived next day,in all a…
Easy to order arrived next day,in all a good experience will use again many thanks.
16 mars 2023
Réponse de The Oil Co
Thanks Mrs McClenahan for leaving a review! Great to hear!
Very good price for oil and easy to…
Very good price for oil and easy to order. Oil was delivered promptly. Would have no hesitation in ordering again.
14 février 2023
Réponse de The Oil Co
Many thanks Louise for leaving a review!
Good price and super fast delivery
Usual supplier has moved to 10-day delivery window, unless you pay an additional fee for faster delivery, so tried The Oil Co, who had same price and 5-day delivery window. Within an hour of ordering, I received a text saying that since they had deliveries in my area that day, my order would actually be arriving that afternoon. And it did.
2 février 2023
Réponse de The Oil Co
Thanks Nev for taking the time to review!
Réponse de The Oil Co
Thanks for reviewing!
Everything done online so no flaffing…
Everything done online so no flaffing around. Delivery was quicker than expected, next day for me, as it said can take up to 5 working days
18 janvier 2023
Réponse de The Oil Co
Thanks so much for reviewing!
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