Lovely experience in store, I was served by a lovely young lady, very helpful, what a credit to your company, thanks Alicie
Établissement
Changer d'établissementUnit 12A, The Pyramids Shopping Centre, Borough Rd, L41 2RA BIRKENHEAD, GB
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Lisez les avis des autres
I wanted to take a moment to recognise the exceptional service my mum recently received from one of your team members ALICIE BRIGGS. She was incredibly patient, taking the time to listen carefully... Voir plus
L'entreprise a répondu
Wanted a special aftershave for my son's 40th birthday gift. Wasn't too sure of what he may like and was served by a very helpful girl called Naomi who gave my lots of good advice as well as letting... Voir plus
L'entreprise a répondu
I love ordering from the Perfume Shop as they have so much choice! Fabulous deals on perfumes , aftershaves etc and delivery is always very quick and items are very well packaged ready for dispatch .... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 12A, The Pyramids Shopping Centre, Borough Rd, L41 2RA, BIRKENHEAD, Royaume-Uni
4,5
Excellent
33 avis
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Lovely experience in store
Lovely experience in store, I was served by a lovely young lady, very helpful, what a credit to your company, thanks Alicie
10 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
ALICIE BRIGGS outstanding service …
I wanted to take a moment to recognise the exceptional service my mum recently received from one of your team members ALICIE BRIGGS.
She was incredibly patient, taking the time to listen carefully and ensure everything was clearly understood. Her knowledge and professionalism really stood out, and she went above and beyond to make the experience smooth and reassuring.
It’s rare to come across someone who combines such genuine kindness with expertise, and it made a lasting impression. She is truly outstanding and a real credit to your store. Please make sure she receives the recognition she deserves.
17 avril 2026
Avis spontané
Réponse de The Perfume Shop - Birkenhead 86
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered 2 wick ago but i still don't…
I ordered 2 wick ago but i still don't receive the order . I try to contact the shop but they can't help me because i think they don't care about that
5 avril 2026
Avis spontané
Réponse de The Perfume Shop - Birkenhead 86
Hello Mihai,
Thank you for your review and I am very sorry to hear that you have not received your order and for the frustration this has caused.
Unfortunately, as there is no order number or email address linked to your review, I am unable to personally look into this for you at this stage. However, we would very much like to help resolve this.
Please contact our Customer Service team via our website so we can investigate this further and get this sorted for you as quickly as possible.
We are very sorry for the inconvenience caused and appreciate your patience.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Really good 👍🏻 really fast delivery 🚚…
Really good 👍🏻 really fast delivery 🚚 really nice scents thank you 🙂will use again 🫶🏻
6 février 2026
Réponse de The Perfume Shop - Birkenhead 86
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service beautifully wrapped…
Brilliant service beautifully wrapped and bagged jus like requested x
22 décembre 2025
Réponse de The Perfume Shop - Birkenhead 86
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Gucci experience
I love Gucci perfume, it's one of my favourite scents I've been wearing perfume for 44yrs now x
18 janvier 2026
Réponse de The Perfume Shop - Birkenhead 86
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff in the Birkenhead shop really…
Staff in the Birkenhead shop really helpful.
I was returning unwanted Christmas present, the perfume I wanted was not in stock so they checked and placed an order for me and it was delivered direct to my home.
10 janvier 2026
Réponse de The Perfume Shop - Birkenhead 86
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice helpful friendly staff.
18 décembre 2025
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Came into the perfume shop asked for 3…
Came into the perfume shop asked for 3 perfumes to be bought and wrapped of witch the staff Done superbly, at no extra charge 10/10
29 novembre 2025
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Parcel arrived day after it was ordered…
Parcel arrived day after it was ordered and I was informed via email of the different stages my order was at.
Thank you and merry Christmas 🎅
9 décembre 2025
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I love ordering from the Perfume Shop…
I love ordering from the Perfume Shop as they have so much choice! Fabulous deals on perfumes , aftershaves etc and delivery is always very quick and items are very well packaged ready for dispatch . Plus you earn totality points each time you order it's brilliant!
9 décembre 2025
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Helpful staff
2 décembre 2025
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Very good service good stock very happy…
Very good service good stock very happy fragrance will order agine very good price happy chappie
5 décembre 2025
Réponse de The Perfume Shop - Birkenhead 86
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Quick delivery and great value
21 novembre 2025
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Very helpful and friendly staff
Very helpful and friendly staff, always a pleasure to visit this store, they didn’t have one of the items I’d asked for so arranged for it to be delivered and it came a couple of days later, very good service.
15 octobre 2025
Réponse de The Perfume Shop - Birkenhead 86
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Customer service was exceptional
Customer service was exceptional. Always shop here for my perfume.
14 octobre 2025
Réponse de The Perfume Shop - Birkenhead 86
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Seen today by Alfie in Birkenhead…
Seen today by Alfie in Birkenhead store. Fantastic service, brillant knowledge of products and what we was looking for by how we explained. Defintly be seeing him again. Xxx
3 août 2025
Avis spontané
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Fantastic service from Kevin such a friendly and helpful person a credit to the perfume shop thank you for all your help and kindness
Fantastic service from Kevin such as friendly and
25 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Birkenhead 86
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
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