Chelsea was absolutely amazing today, every time I asked to try a fragrance she came through and was very helpful. Her knowledge of the products was impeccable and I was served to a very high standa... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3 The Avenue, 11/21 Commercial Road, BH2 5RP BOURNEMOUTH, GB
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Lisez les avis des autres
I went ti the shop ready to complain as I had lots of issues while logging in online and as a result I kissed a few offers, but I was lucky to have Larry helping me, he was really friendly and makes u... Voir plus
L'entreprise a répondu
I received such a warm friendly welcome from the team when I arrived at the Bournemouth store. There were no lady million gift sets available on the shop floor so Lewis Hasler went to check the stock... Voir plus
L'entreprise a répondu
I was warmly greeted as soon as I walked in the door, and left to peruse the samples until I was ready. When I did not find the scent I was looking for, Serbay gave me his recommendations for options... Voir plus
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 3 The Avenue, 11/21 Commercial Road, BH2 5RP, BOURNEMOUTH, Royaume-Uni
4,3
Excellent
28 avis
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They were nice staff but asked for a…
They were nice staff but asked for a certain specific perfume and they gave me the wrong one and I didn’t get a re fund or anything and I paid a lot for it.
5 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Chelsea was absolutely amazing today
Chelsea was absolutely amazing today, every time I asked to try a fragrance she came through and was very helpful. Her knowledge of the products was impeccable and I was served to a very high standard. She is absolutely class and a credit to your team.
Thanks Chelsea, appreciate you.
13 avril 2026
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Awesome customer experience
Chloe and Chelsea were incredibly helpful both charismatically and patiently helping me find my new signature scent!
4 avril 2026
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chelsea was very good to us .We had no…
Chelsea was very good to us .We had no plans to buy perfumes but because of her good marketing skills,managed to convince us to buy perfumes for me and my wife ones.
Keep it up the good work Chelsea.
7 avril 2026
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered a perfume for click and…
I ordered a perfume for click and collect and it said it would be ready to collect on Saturday. I ordered the perfume on Wednesday kept tracking it no update and then Friday evening when I tracked it it came through and said it wouldn’t be ready until Monday when I did a live chat no one answered and when they did answer it took hours for a reply when I spoke to someone on the phone or they could offer me was 200 points that doesn’t help me with the fact I ordered the perfume and was told it would be there by Saturday. Absolutely disgusting customer services and awful delivery.
18 février 2026
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hello Charlotte,
I’m very sorry for the frustration and inconvenience you’ve experienced with your click & collect order. I completely understand how disappointing it must have been to expect your perfume on Saturday, only to have the collection date delayed and face delays in receiving support from our team.
After looking into this, I can see that a member of our team is currently assisting you to resolve the matter as quickly as possible. Please don’t hesitate to reach out if you need any further help or support we want to make this right for you.
I sincerely apologise again for the stress and inconvenience caused and thank you for your patience throughout this process.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Mr Dan was extremely friendly he…
Mr Dan was extremely friendly he deliver the best costumer service . Definitely recommend him
9 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Very good happy.
28 novembre 2025
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Such a wonderful service
Such a wonderful service, friendly and helpful. Chole was very good. Will come again. Thank you
31 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Anna helped me with my long list of…
Anna helped me with my long list of perfumes I wanted to try & then some!
I had so many I wanted to smell, but it was her recommendation to me that I bought!
Amazing service, will definitely come again!
6 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Good customer service
Good customer service
Didn’t have an idea what scent I wanted Dan guided me to make a nice decision
I was certainly satisfied
27 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Anna was brilliant
Anna was brilliant , cheerful and super amazing. Can't fault the range of perfumes ,so many to choose from and great discounts to match
4 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
I am appalled by the service of the…
I am appalled by the service of the latina women named Ana. She was rude and treated her staff badly. I experienced foul language, and her behaviour was so unprofessional. I have never seen such a rude women.
The two girls, Chloe and Layla were also very unprofessional, i was getting dirty looks and whispers whilst being served by a man.
The organisation of this shop is APPALLING!!! The women in the shop on my visit really made me have a bad experience, the male working was the only credit. I have heard other comments for friends about them having similar experiences.
The manager of this shop should be ashamed, especially of Ana, Chloe and Layla.
19 juin 2025
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hi,
I am so sorry to hear this. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this and resolve.
The Perfume Shop
Visited this afternoon at Bournemouth…
Visited this afternoon at Bournemouth shop, Assisted by a lovely staff Anna.She was so helpul and suggested us with some nice amazing perfumes, and ofcourse we bought some nice bunch of perfumes and also received amazing guddies.😍Thank u so much anna. will visit again 🙃
16 juin 2025
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Anna was really helpful in selecting…
Anna was really helpful in selecting and choosing. Very charming and talented!
9 juin 2025
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Five stars – and then some!
Wow—what a beautiful experience at The Perfume Shop Bournemouth, all thanks to Ana Rita Costa. Her warmth and positive energy truly lifted my day. I usually shop online, but something made me walk in—and I’m so glad I did. Ana Rita went the extra mile to help me choose the perfect fragrance for someone really special. She reminded me that love does exist, even in the smallest, most fragrant moments. Thank you for turning a simple purchase into something truly memorable.
24 mai 2025
Avis spontané
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Loved the samples and perfume seems to…
Loved the samples and perfume seems to be original . Delivery was seamless
18 avril 2025
Réponse de The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
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