I had a wonderful experience at The Perfume Shop in Bradford. Tia served us and provided excellent customer service. She was very friendly, polite, helpful, and knowledgeable about the perfumes. She m... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Called into the Burnley shop today with my friend, what a brilliant experience!! Just two ladies thoroughly spoilt and looked after by Tallulah and Georgia. We must have driven them crazy, had a good... Voir plus
L'entreprise a répondu
The service was charming and sublime. Promptly too. Thank you so much indeed Donna for the thankless job especially the token and shopping card which was registered for me
L'entreprise a répondu
Maryam give me lovely customer service and she was really kind with me thank you for your help
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, Royaume-Uni
5,0
Excellent
547 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service from Maryam
Excellent customer service from Maryam, she was very helpful - Imran Ali
21 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello Imran,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Jamie at the Burnley Store, amazing
Jamie at the Burnley Store was fantastic! Thank you for your incredible support.
16 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello Renzo,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I would definately use the shop again…
I would definately use the shop again Danielle the shop assistant was very helpful and couldn’t do enough fir me she was brilliant
15 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello Julie,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Fantastic customer service from Georgia in Burnley…
I was served by Georgia in Burnley branch and the service was brilliant. Georgia was friendly, very helpful and knowledgeable. Georgias lovely attitude and overall standard of customer service really stood out and I would not hesitate to return when buying a new fragrance.
11 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hi Amy,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Really nice people
Really nice people
Never smells bad in there
Have all the cologne you need
13 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello James,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Very helpful.
8 septembre 2026
Réponse de The Perfume Shop - Burnley 302
Hello James,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The young lady who served me
The young lady who served me, Georgia, was extremely helpful and knowledgeable. She helped me make a choice of perfumes and to try new ones.
11 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello Marjorie,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I went in today for a refill
I went in today for a refill ! And came out with a Georgeous new perfume that i would never have tried if jade had not introduced me to it. I just mentioned the types of fragrances that appeal to me and she pulled out a few that I liked. So basically just to say great service from Jade.
9 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello Judith,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Served by imma and maryam
Served by imma and maryam, great customer service, really helpful and quick, happy with the overall experience, will be coming back here 😊
5 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hi Benjy,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
A girl call Georgia assisted me today…
A girl call Georgia assisted me today very well she suggested me very good and long lasting perfumes for my father she was so kind and lovely. It was great experience because of Georgia.
2 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Served by Danielle
Served by Danielle, fantastic customer service, friendly, very helpful and knowledgable around perfumes.
1 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I can’t recommend the Burnley store…
I can’t recommend the Burnley store enough! We had a fantastic experience from the moment we walked in, largely thanks to Jamie. He was incredibly attentive, patient, and went above and beyond to make sure we were completely taken care of. Outstanding service!
1 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Tallulah a very nice young…
Served by Tallulah a very nice young girl who was helpful throughout. Could t ask for better service.
28 août 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant Sevice
Jamie was fantastic, I knew what perfum i wanted but could remember the name, he knew immediately. Really friendly service!
28 août 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Burnley 302
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amina helped me pick out a lovely…
Amina helped me pick out a lovely perfume for my husbands birthday and was patient when I was undecided and gave me advice when needed. All the staff were super lovely and would come back here when wanting perfume in the future
30 août 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nipped into the store to get a birthday…
Nipped into the store to get a birthday gift for a friend. Both Georgia and Jamie were very welcoming and helpful and they helped pick out the perfect gift. Very happy with the customer service.
29 août 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
10 star service
Popped in today to treat myself Georgia was very helpful. Friendly knowledgeable and extremely nice. It was a pleasure to deal with her
28 août 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today went in the shop I greeted by…jamie
Today went in the shop I greeted by Jamie and he was very helpful and kind. Great experience
28 août 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant staff
Called into the Burnley shop today with my friend, what a brilliant experience!! Just two ladies thoroughly spoilt and looked after by Tallulah and Georgia. We must have driven them crazy, had a good laugh and they were charm themselves, nothing too much trouble, brilliant rap ore and came away so happy’ we’ll be back to see them soon, 10 /10 girls!!!!!
26 août 2026
Avis spontané
Réponse de The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.