The Perfume Shop - Carlisle 276 Avis 27

TrustScore 4.5 sur 5

4,6

Unit 37, The Lanes, CA3 8NX CARLISLE, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Was in the Carlisle branch today....The young lady called Holly has the patience of a saint.. Customer service was fabulous &nothing was too much for her...how many perfumes did she let me smell... 😂... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I absolutely love Paloma Picasso perfume it's the only one I use.. please don't stop stocking it.

L'entreprise a répondu

Noté 5 sur 5 étoiles

The lovely lady that served us, Diane, was not only extremely helpful, but also extremely kind and enthusiastic. She was very patient when we wanted to try out different samples, and made us feel very... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

After shave was my choice but fir money i spent a talking 100s not even a free gift or fcuk all

L'entreprise a répondu


À propos de l'entreprise

  1. Parfumerie
  2. Fournisseur de produits de beauté
  3. Fournisseur de cosmétiques et de parfums
  4. Magasin de cosmétiques
  5. Fournisseur d'arômes et de parfums
  6. Magasin de produits capillaires

Écrit par l'entreprise

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Coordonnées de contact

  • Unit 37, The Lanes, CA3 8NX, CARLISLE, Royaume-Uni

4,6

Excellent

TrustScore 4.5 sur 5

27 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Noté 5 sur 5 étoiles

Was in the Carlisle branch today....The…

Was in the Carlisle branch today....The young lady called Holly has the patience of a saint.. Customer service was fabulous &nothing was too much for her...how many perfumes did she let me smell... 😂 Too many on till she found me the right one A credit to your company... Thankyou Holly

20 avril 2026
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

I absolutely love Paloma Picasso…

I absolutely love Paloma Picasso perfume it's the only one I use.. please don't stop stocking it.

15 avril 2026
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Recently popped in to spray some…

Recently popped in to spray some fragrances and learn about new scents, as a fragrance reviewer I don’t purchase all the time and love to learn what new releases I can try without blind buying and the staff are always amazing, especially holly and Louisa ever so kind even helping me pick some small samples to review, I gave them a shoutout in my new video @gaysprays on TikTok! Lovely girls amazing customer service and know how to treat customers and treat them like humans!

17 janvier 2026
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hello Adam,

We really appreciate your review and are so happy to hear you enjoyed your experience learning about fragrances with our team. It's great to know they were so helpful. Thanks for the shoutout!

Best wishes,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Visited the Carlisle store on Saturday…

Visited the Carlisle store on Saturday and had some amazing discounts which I took full advantage of for family gifts and got a couple of unexpected free gifts as well. Thank you so much for the amazing service, The Perfume Shop is my favourite place to visit for fragrances and I will be back before Christmas.

1 novembre 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

Thank you for your kind feedback.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Excellent service quick delivery came a…

Excellent service quick delivery came a day earlier than expected

19 septembre 2025
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.

The Perfume Shop.

Noté 5 sur 5 étoiles

Extremely nice staff,great price and I…

Extremely nice staff,great price and I love the being able to ry different fragrance every month

13 septembre 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

Thanks for your feedback. It's great to hear you have had a positive experience with us. We appreciate you.

The Perfume Shop.

Noté 5 sur 5 étoiles

RUBY

10/10 customer service, listened to what we needed and went above and beyond to help us find fragrances we liked, would definitely recommend Ruby's help to anyone (definitely deserved a pay rise)

6 septembre 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Noté 5 sur 5 étoiles

Great service

The lovely lady that served us, Diane, was not only extremely helpful, but also extremely kind and enthusiastic. She was very patient when we wanted to try out different samples, and made us feel very welcome in the shop. We also got our purchase beautifully gift wrapped, making our experience even more special. Thank you to Diane and the team.

4 septembre 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

Thanks for your review! We appreciate you.

The Perfume Shop

Noté 5 sur 5 étoiles

Excellent experience

Excellent experience, a very warm welcome from dianne&emma, both very patient and very lovely, helped me choose exactly what me and my pal wanted, overall amazing experience!

30 août 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hello,

Thanks for your review! We are happy that you received a warm welcome and that our team helped you find what you wanted. Thank you for shopping with us.

Kind regards,
Jasmyn
The Perfume Shop

Noté 4 sur 5 étoiles

Money for nothing and no freebies

After shave was my choice but fir money i spent a talking 100s not even a free gift or fcuk all

29 juillet 2025
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

We appreciate your feedback on the aftershave. We're sorry to hear that you were expecting a complimentary gift with your order. We'll consider this for future improvements.

The Perfume Shop

Noté 5 sur 5 étoiles

Helpful staff

Helpful staff, saved money, friendly, polite, chatty and enjoyed shopping there, would definitely recommend

24 juillet 2025
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Noté 5 sur 5 étoiles

I have visited the shop on numerous…

I have visited the shop on numerous occasions and the customer service has been fantastic. I have been served by Jack, but most recently by Holly who was very patient, knowledgeable and friendly. I will happily recommend the shop to my friends. A lovely shop.

2 juin 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

It's lovely to hear your kind words on your recent visit. Thank you!

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Mel and Dianne were absolutely…

Mel and Dianne were absolutely fantastic helped with everything, thank you ladies

9 juin 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

I bought some polo Ralph Lauren…

I bought some polo Ralph Lauren aftershave but when I got home it was damaged, Diane at our Carlisle shop in the lanes was most helpful and gave me a full replacement. Too service all round. Would definitely recommend

7 juin 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Helpful and friendly service from Jack

Helpful and friendly service from Jack. Answered all my questions and gave great gift buying advice. Ruby wrapped the present beautifully. Will go back and recommend highly.

4 juin 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Excellent customer service from Holly (Carlisle)

We've been buying perfumes from Holly in the Carlisle branch for a few months now. She always goes above and beyond and has so much patience with us. She has introduced us to so many different types of fragrances that we may not have otherwise tried. Thank you Holly!

2 juin 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hey,

Thanks for your review. I am happy to hear of your recent experience.

Kind regards,
Sharain

Noté 5 sur 5 étoiles

Really happy with my recent purchase

Really happy with my recent purchase in the Carlisle store, I appreciate the advice and lovely service I had today in this store, the young assistant, think she was called Holly, was so natural,and had great knowledge of the products, and not once was I pushed into making a purchase.

30 mai 2025
Avis spontané
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hi,

Thanks for your review. I am pleased to hear of your recent experience!

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Great deals and great prices love the…

Great deals and great prices love the perfume shop in Carlisle staff are friendly and lovely and really helpful this time I ordered online through Klarna which was really handy really will be ordering again thank you

23 mars 2025
Logo de The Perfume Shop - Carlisle 276

Réponse de The Perfume Shop - Carlisle 276

Hello,

Thank you for your wonderful review! We're so happy to hear you had a positive experience with our Carlisle store and that you found the staff to be friendly and helpful. We strive to provide our customers with a great shopping experience, both in-store and online. We're also pleased you found our deals and prices to be great and that you found Klarna a handy payment option. We appreciate your feedback and hope you continue to enjoy shopping with us.

Many thanks,
Jasmyn

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