Very helpful assistant in the shop in Chester. Didnt have the perfume I wanted in stock so I ordered for home delivery. Ordered thursday afternoon and it was delivered saturday. Great service.
L'entreprise a répondu
Établissement
Changer d'établissement7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER CHESTER, GB
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Lisez les avis des autres
This is the second time that I’ve used the click & collect service this week at the Chester shopping centre branch and I have to say once again the service was excellent. Placed the order and in less... Voir plus
L'entreprise a répondu
The assistant went to the trouble of checking online prices of bottles not in stock in the shop. She then explained the free delivery and the perfume arrived promptly. Excellent service.
L'entreprise a répondu
Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wond... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER, CHESTER, Royaume-Uni
4,8
Excellent
36 avis
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Great service.…
Very helpful assistant in the shop in Chester. Didnt have the perfume I wanted in stock so I ordered for
home delivery. Ordered thursday afternoon and it was delivered saturday. Great service.
15 octobre 2026
Réponse de The Perfume Shop - Chester 30
Hello Gillian,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Chester 30
Hi Samantha,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
This is the second time that I’ve used…
This is the second time that I’ve used the click & collect service this week at the Chester shopping centre branch and I have to say once again the service was excellent. Placed the order and in less than 10 minutes I received a confirmation saying the order was ready to collect. Outstanding service and very attentive when collecting the item too. Thanks again!
30 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Chester 30
Hi Steve,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Excellent service from your assistant!!
12 septembre 2026
Réponse de The Perfume Shop - Chester 30
Hello Janis,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent customer service
The assistant went to the trouble of checking online prices of bottles not in stock in the shop. She then explained the free delivery and the perfume arrived promptly. Excellent service.
17 septembre 2026
Réponse de The Perfume Shop - Chester 30
Hi Maria,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
They have had some really good Deals on…
They have had some really good Deals on Perfume so much so I have done my Christmas shopping for the Adults in my family already I would definitely recommend the Perfume Shop you are kept up to date from the moment you place your order until the moment it is delivered
15 mai 2026
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the shop in Chester to return…a parcel
I went to the shop in Chester to return a parcel that I ordered by mistake ,the staff were so helpful they did everything for me
8 mai 2026
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chester store
The staff in the Chester store go above and beyond. They are so friendly and helpful and it's a pleasure to shop there.
26 avril 2026
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Welcoming shop and very friendly staff
Welcoming shop and very friendly staff. Sophie was very knowledgeable, listened well and gave good advice. Not over pushy, which would have put me off. She and her colleague, Sarah, were very helpful.
30 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
An excellent 1st class service and…
An excellent 1st class service and great delivery service Highly recommended to all Many thanks
25 novembre 2025
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fast delivery great communication all…
Fast delivery great communication all good thanks.
14 décembre 2025
Réponse de The Perfume Shop - Chester 30
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
So helpful
So helpful. Item
Not available in store so had sent out. Fast delivery .. very happy
11 décembre 2025
Réponse de The Perfume Shop - Chester 30
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I sister the Chester store today and…
I visited the Chester store today and was served by Aiden. He was EXTREMELY knowledgeable of all the fragrances. He was professional and very friendly.
This guy needs a raise!
19 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Chester 30
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
A very big thank you to Hayden 🙂
A very big thank you to Hayden who helped us with guiding us with choosing perfumes. Hayden was helpful and very patient with us and helped us with wi-fi too. Hayden deserves a payrise!!! Thank you Hayden.
15 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Chester 30
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
fantastic offer on of 25% off
fantastic offer on of 25% off . Needed to do some Christmas shopping so took advantage , shop looked great , loads of choice ,great prices and friendly staff
10 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Chester 30
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Chester 30
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Chester 30
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Always receive excellent advice and…
Always receive excellent advice and guidance from the staff at Chester. Jen was very knowledgeable and I left as a very satisfied customer. If only all my retail experiences were as good as this. Thankyou
19 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Chester 30
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
My package arrived on time and they…
My package arrived on time and they gave me three perfume samples too .
Love gift box
18 août 2025
Réponse de The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
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