The Perfume Shop - Chester 30 Avis 28

TrustScore 4.5 sur 5

4,7

7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER CHESTER, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I went to the shop in Chester to return a parcel that I ordered by mistake ,the staff were so helpful they did everything for me

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wond... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Incredible customer service, was served by Sarah and she helped me find scents suited to what I liked in another perfume and went above and beyond. She found me a perfume to take as a sample in their... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Popped in with my mum last week and was blown away by the level of service provided by Sophie. She took the time to explain the current promotions and gave fantastic advice on products. Sophie is such... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Parfumerie
  2. Fournisseur de produits de beauté
  3. Fournisseur de cosmétiques et de parfums
  4. Magasin de cosmétiques
  5. Fournisseur d'arômes et de parfums
  6. Magasin de produits capillaires

Écrit par l'entreprise

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Coordonnées de contact

  • 7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER, CHESTER, Royaume-Uni

4,7

Excellent

TrustScore 4.5 sur 5

28 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

I went to the shop in Chester to return…a parcel

I went to the shop in Chester to return a parcel that I ordered by mistake ,the staff were so helpful they did everything for me

8 mai 2026
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Chester store

The staff in the Chester store go above and beyond. They are so friendly and helpful and it's a pleasure to shop there.

26 avril 2026
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Welcoming shop and very friendly staff

Welcoming shop and very friendly staff. Sophie was very knowledgeable, listened well and gave good advice. Not over pushy, which would have put me off. She and her colleague, Sarah, were very helpful.

30 janvier 2026
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

An excellent 1st class service and…

An excellent 1st class service and great delivery service Highly recommended to all Many thanks

25 novembre 2025
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

So helpful

So helpful. Item
Not available in store so had sent out. Fast delivery .. very happy

11 décembre 2025
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Noté 5 sur 5 étoiles

I sister the Chester store today and…

I visited the Chester store today and was served by Aiden. He was EXTREMELY knowledgeable of all the fragrances. He was professional and very friendly.
This guy needs a raise!

19 novembre 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Noté 5 sur 5 étoiles

A very big thank you to Hayden 🙂

A very big thank you to Hayden who helped us with guiding us with choosing perfumes. Hayden was helpful and very patient with us and helped us with wi-fi too. Hayden deserves a payrise!!! Thank you Hayden.

15 novembre 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

fantastic offer on of 25% off

fantastic offer on of 25% off . Needed to do some Christmas shopping so took advantage , shop looked great , loads of choice ,great prices and friendly staff

10 novembre 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

5 star service

Fast delivery and also affordable 👌

7 novembre 2025
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Quick service and friendly staff

Quick service and friendly staff

25 octobre 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Always receive excellent advice and…

Always receive excellent advice and guidance from the staff at Chester. Jen was very knowledgeable and I left as a very satisfied customer. If only all my retail experiences were as good as this. Thankyou

19 octobre 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

My package arrived on time and they…

My package arrived on time and they gave me three perfume samples too .
Love gift box

18 août 2025
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

Noté 5 sur 5 étoiles

Thank you Sarah and Hayden for…

Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wonderful Sarah.
It’s a lovely shop with a friendly atmosphere. The shop had lovely displays and it’s an encouraging to buy extras. Again thank you for a lovely experience both xx

12 août 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hello,

We're happy to hear that you had a positive experience and appreciate you shopping with us. Thank you for your 5-star feedback; it's great to know our team helped you find the perfect fragrance.

Sincerely,
Jasmyn
The Perfume Shop

Noté 5 sur 5 étoiles

Always use the delivery,it was super…

Always use the delivery,it was super fast and here in couple of days,was notified with every stage of delivery

24 juillet 2025
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Fabulous customer service, shop clean with amazing offers and displays.arah was so approachable and gave…

Sarah was so approachable and gave great advice regarding the product we wished to purchase.
Hayden was lovely too, they work so well as a team, excellent service.
Thank you both, we will be back very soon.

12 août 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thanks for your kind words and thank you for shopping with us.

The Perfume Shop

Noté 5 sur 5 étoiles

My fave shop for all aftershave and…

My fave shop for all aftershave and perfume the girls are always so helpful with our fussy selves 🤣 highly recommended 👌

21 juillet 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Noté 5 sur 5 étoiles

I just visited the perfume shop and I…

I just visited the perfume shop and I love the warm welcome and the recommendations I got. Farhana attended to me, she was so nice to me and my friends.

20 juin 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

I enjoyed Farhana’s experience

I enjoyed Farhana’s experience. She is a friendly staff who made me spend money.she is so knowledgeable about perfumes ,patient ,friendly and she deserves to be the best staff of the year

20 juin 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Noté 5 sur 5 étoiles

Popped in with my mum last week and was…

Popped in with my mum last week and was blown away by the level of service provided by Sophie. She took the time to explain the current promotions and gave fantastic advice on products. Sophie is such a friendly and helpful member of staff nothing was too much trouble. We even came back to buy more the same day. Thank you Sophie we'll definitely be back again soon .

14 avril 2025
Avis spontané
Logo de The Perfume Shop - Chester 30

Réponse de The Perfume Shop - Chester 30

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

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