Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be... Voir plus
L'entreprise a répondu
Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
L'entreprise a répondu
Hollie and Sam were really helpful, let me try multiple fragrances before buying for me and the wife. Great team, great pair.
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, Royaume-Uni
4,9
Excellent
188 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It is always a pleasure buying from…
It is always a pleasure buying from this top store, they are always nice and ever so willing to go the extra mile to make sure you get what is perfect for you.
Thank you
14 février 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was so helpful and very intensive…
Diane was so helpful and very intensive and patient. Thank you!
11 février 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was struggling to find some…
I was struggling to find some aftershave and was helped by some lovely ladies, Dianne and Paige, would recommend coming here if you’re unsure what to get!
5 février 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The perfume shop
I was looking for a scent to wear on a night out. Diane gave me a range to choose from and she helped pick the right one . *****
3 février 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff at the perfume shop are so…
The staff at the perfume shop are so friendly. Sabrina helped me out and I left with exactly what I wanted & more.
3 février 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Holly was very excellent with the…
Holly was very excellent with the service made the process super easy n comfortable and pointed me in the right direction to which fragrance suits me best would definitely recommend purchasing from this store
1 février 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was lovely dealing with sabrina…
It was lovely dealing with sabrina level2.
Good communication skills.Overall good experience.
26 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was very helpful as I was looking…
Diane was very helpful as I was looking for a small gift.
One for me and one for a friend and beautifully gift wrapped.
Great service thank you.
25 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Thanks for your kind words. We're happy to hear that you received great service while finding gifts, and that you appreciated the gift wrapping. We appreciate you!
Five star Holly
The staff are brilliant excellent customer service went the extra mile and then some shout out to Holly a real credit to the company
24 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service by Tracey
Went in but i wasn't sure what i wanted for my husbands present and i was helped by a lady called Tracey who was just brilliant. She helped me decide what i was looking for and was so professional. I will 100% go back in this store again.
6 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hi,
Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.
The Perfume Shop
Réponse de The Perfume Shop - Derby 345
Hi,
Thanks for your feedback. We appreciate you!
The Perfume Shop
Amazing staff
Amazing staff, couldn’t have been more helpful and attentive
I previously went to Perfume shop at MacArthur glen outlet, staff were rude and very unhelpful. The lady that served me in Derby was the absolute contrast and restored my faith in the perfume shop. Sadly I didn’t get her name
28 novembre 2025
Réponse de The Perfume Shop - Derby 345
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Great quick service and half price too
Great quick service and half price too, very happy
22 novembre 2025
Réponse de The Perfume Shop - Derby 345
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Derby 345
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Wow what a quick service you provide…
Wow what a quick service you provide from selection to delivery 👏 thanks..
15 novembre 2025
Réponse de The Perfume Shop - Derby 345
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Lovely helpful staff
11 novembre 2025
Réponse de The Perfume Shop - Derby 345
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
My go to shop for perfume
My go to shop for perfume. Our local shop is great and the staff are so helpful. The shop has a great atmosphere. The deals on perfume are brilliant and the loyalty card. Highly recommend.
10 novembre 2025
Réponse de The Perfume Shop - Derby 345
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The sales girls was very professional…
The sales girls was very professional and helped me to find out the best deal. As the perfume was not available in shop she ordered it for online delivery which I received next day.
7 novembre 2025
Réponse de The Perfume Shop - Derby 345
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Derby 345
Hi,
Thanks for a lovely review. We appreciate your feedback.
The Perfume Shop.
Doreen who served me was so lovely!
Doreen who served me was so lovely! Very easy to talk to and helped me find the right purchase. She has a lot of knowledge about the products which was super helpful. Would visit again :)
7 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Derby 345
Hi,
Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.
Kind regards,
Sharain - The Perfume Shop
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.