Amazing customer service from Libby who was so helpful. Thank you Libby for your advice and help we will definitely be coming back and we highly recommend!
L'entreprise a répondu
Établissement
Changer d'établissement3 Guildhall Shopping Centre, EX4 3HP EXETER, GB
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Lisez les avis des autres
Libby and Jake were both really welcoming and friendly from the moment I walked into the shop to leaving with some lovely perfumes. They were really informative on the scents I was interested in. I wo... Voir plus
L'entreprise a répondu
Lovely helpful staff, the Versace Eros 100 ml wasn’t in stock , arranged to be posted, was told could take up to 3-5 days to be delivered, it arrived in 2 days , very happy.
L'entreprise a répondu
Incredible experience. I received perfect service, from a lad named Jake. Never have I received such good customer service. Jake was polite, attentive and helpful. He was with me for a good 45 minutes... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
3 Guildhall Shopping Centre, EX4 3HP, EXETER, Royaume-Uni
4,9
Excellent
89 avis
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Amazing customer service from Libby who…
Amazing customer service from Libby who was so helpful. Thank you Libby for your advice and help we will definitely be coming back and we highly recommend!
20 avril 2026
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Libby and Jake were both really…
Libby and Jake were both really welcoming and friendly from the moment I walked into the shop to leaving with some lovely perfumes. They were really informative on the scents I was interested in. I would really recommend both Libby and Jake for anyone looking to buy themselves or a loved one a gift. Thankyou both and I will definitely be coming back in the future!
31 mars 2026
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great costumer service by Jake
Great costumer service by Jake! Will be back again, thank you
22 mars 2026
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always such good service here
Always such good service here. They have such good recommendations and know about the perfumes they’re selling really well.
20 mars 2026
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely helpful staff
Lovely helpful staff, the Versace Eros 100 ml wasn’t in stock , arranged to be posted, was told could take up to 3-5 days to be delivered, it arrived in 2 days , very happy.
9 mars 2026
Réponse de The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best shop to buy perfumes
The best shop to buy perfumes. I will recommend and recommend again and again.
24 février 2026
Réponse de The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume shop Exeter Guildhall
The Perfume shop Exeter Guildhall. Jake and the team were great. Very knowledgeable and helpful. Keep up the great work
15 février 2026
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you to Danny and Laura
Thank you to Danny and Laura for an amazing deal. They were both so helpful and so friendly, thanks a lot. I will definitely come back soon :)
2 février 2026
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
All the staff were helpful and…
All the staff were helpful and friendly- extra thanks to Alyssa for all of her help and recommendations. Will return!
10 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered on line for the first time
I ordered on line for the first time, using the perfume shop app. It was easy & straightforward to use & my items arrived quickly.
29 novembre 2025
Réponse de The Perfume Shop - Exeter 224
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Réponse de The Perfume Shop - Exeter 224
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Réponse de The Perfume Shop - Exeter 224
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Great customer service from Dylan
Great customer service from Dylan whilst picking out our Christmas presents today. He was very patient and helpful, making it an easy and stress free process!
14 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Exeter 224
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Served by Keyaan
Served by Keyaan, his first day on the job! He was patient with me, explained the savings I could make today and took time to find out who I was buying for and the kinds of scents they normally wear.
I went in to browse, came out with 5 bottles! Well done that man.
11 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Great service from Dylan today
Great service from Dylan today. He was really friendly, but also knowledgeable without being at all pushy. Incredible that this was his first day - it seemed line he’d worked here for years.
3 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service by Jake and…
Amazing customer service by Jake and Libby! got the perfume needed for a perfect gift
17 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Great perfume shop with a speedy…
Great perfume shop with a speedy delivery and service.
12 octobre 2025
Réponse de The Perfume Shop - Exeter 224
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Jake was a great help with my husband…
Jake was a great help with my husband choosing a fragrance took the time to get to know what he was looking for. His knowledge was fantastic and he was super friendly! Definitely will be returning
27 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Fantastic service the man that served…
Fantastic service the man that served us was very knowledgeable about perfumes very patient and professional. Also a great chat about music while he expertly wrapped our purchase.
19 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Exeter 224
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
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