Visited the Maidstone store today and can honestly say customer service still exists! Julie and Jackie took there time with us let us try multiple fragrances no pressure and was just a really great ex... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement367 Dukes Walk, The Chequers Centre, ME15 6AS MAIDSTONE, GB
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Just want to say a huge thank you to Jack for his great perfume recommendations. He really knows his stuff!
I wanted to purchase vegan perfume and had researched a few that I wanted to test. Julie helped me narrow down my list but also recommended some others I hadn't realised were vegan. She was very patie... Voir plus
L'entreprise a répondu
The item arrived on time but unfortunately the envelope was not stuck all the way down and the box inside was a little battered which was disappointing as it was a present.
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
367 Dukes Walk, The Chequers Centre, ME15 6AS, MAIDSTONE, Royaume-Uni
4,6
Excellent
24 avis
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Just want to say a huge thank you to…
Just want to say a huge thank you to Jack for his great perfume recommendations. He really knows his stuff!
16 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de The Perfume Shop - Maidstone 40
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Girls in the shop are so helpful
9 mars 2026
Réponse de The Perfume Shop - Maidstone 40
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Maidstone 40
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I recommend this store
The staffs are respectful.With my points I earned free things such as a hand lotion.I was also able to smell the perfume before buying it.I recommend this store.
29 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Maidstone 40
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Exceptional service as always at The…
Exceptional service as always at The Perfume Shop in Maidstone very accommodating , knowledgeable makes the in-store experience one to remember
Thank you
xx
25 novembre 2025
Réponse de The Perfume Shop - Maidstone 40
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Maidstone 40
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Réponse de The Perfume Shop - Maidstone 40
Hi,
Thanks for a lovely review. We appreciate your feedback.
The Perfume Shop.
Customer service with a smile!
I visit this store regularly as the service is always fantastic! Thank you Julie for always being so polite and helpful! Will visit again soon!
4 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Maidstone 40
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
Julie & Jackie 💕
Visited the Maidstone store today and can honestly say customer service still exists! Julie and Jackie took there time with us let us try multiple fragrances no pressure and was just a really great experience. We went away had a coffee, returned and bought exactly what we wanted and more! One of the reasons we came back was because of the customer service they were just the best thank you both for being such wonderful humans 🥰🥰🥰
6 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Maidstone 40
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Many vegan fragrance options.
I wanted to purchase vegan perfume and had researched a few that I wanted to test. Julie helped me narrow down my list but also recommended some others I hadn't realised were vegan. She was very patient and knowledgeable. This was a gift, so it took me awhile to chose. I would definitely shop there again.
2 août 2025
Avis spontané
Réponse de The Perfume Shop - Maidstone 40
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
A little disappointed.
The item arrived on time but unfortunately the envelope was not stuck all the way down and the box inside was a little battered which was disappointing as it was a present.
26 juillet 2025
Réponse de The Perfume Shop - Maidstone 40
Hi,
We appreciate your feedback and are sorry to hear the envelope wasn't sealed well, and the box was damaged. We'll review our packaging process to prevent this in the future. Please pop in touch via email at reviews@theperfumeshop.com
The Perfume Shop
The staff were very helpful
The staff were very helpful, found the item I was looking for.
24 juin 2025
Réponse de The Perfume Shop - Maidstone 40
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
The lady who served me was so polite…
The lady who served me was so polite and very helpful your company should be proud to call her your employee
22 mars 2025
Réponse de The Perfume Shop - Maidstone 40
Hi,
We are so happy to hear that you had a positive experience with our team member. We appreciate your kind words and will share your feedback with the team!
Many thanks,
Jasmyn
The staff are always so pleasant and…
The staff are always so pleasant and helpful.i love sampling new perfumes but I had to have my favourite sent to me through the post,this came the very next day.such service my go to shop.
6 mars 2025
Réponse de The Perfume Shop - Maidstone 40
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Such great customer service from the Maidstone Store
Great customer service! Having struggled with ordering online, I rang the store. Julie offered help if I went into store & kindly put aside the perfume I required. When I arrived Jackie knew all about my call & served me giving help with our blue light card. She was so friendly & helpful. Julie then wrapped my perfume as it was a gift. It was beautifully wrapped too, I was so pleased! Both ladies couldn't have been more friendly or helpful if they'd tried! It makes such a change to have great customer service, which is sadly lacking nowadays! Thank you ladies, you are both a credit to your company!
14 février 2025
Avis spontané
Réponse de The Perfume Shop - Maidstone 40
We are so happy to hear about your positive experience! It's wonderful to know that our team was able to provide you with the helpful and friendly service you deserve. We strive to create a welcoming and supportive environment for all our customers, and we're thrilled that you felt so well taken care of. Thank you for taking the time to share your feedback, it means a lot to us.
Best regards,
Sharain
The item arrive at the specified time…
The item arrive at the specified time in perfect condition
19 janvier 2025
Friendly people one of the best shops
So friendly went in the shop with my brother and they were lovely and help my sister find the perfume she likes and went through loads of different options would recommend 🙂
2 janvier 2025
Réponse de The Perfume Shop - Maidstone 40
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
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