I visited the Newry store looking for a gift for my partner. Perfume shops and jewellery shops are out of my comfort zone, like most men.I was looked after by two wonderful ladies Deborah and Monica.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 52, The Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ NEWRY, IE
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I went in to the perfume shop looking to buy my partner a fragrance for his birthday. Monica and Kyle where both working and they both where giving me recommendations of what they liked. They both we... Voir plus
L'entreprise a répondu
I just wanted to reach out to say how lovely Monica and her team in Newry are. Every time I go into the shop they remember my scent of choice and when I try any of the new perfumes ,Monica is so knowl... Voir plus
L'entreprise a répondu
I popped into the Newry Store, got speaking to Sarah and honestly so helpful. She provided some really good recommendations on new scents. Absolutely fantastic at what she does.
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 52, The Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, NEWRY, Irlande
4,4
Excellent
29 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am not happy how I am still being…
I am not happy how I am still being treated
Oreeer and cancelled my order and still have not received money back
6 août 2026
Réponse de The Perfume Shop - Newry 157
Hello Victor,
I am sincerely sorry to hear that you remain unhappy with your experience and completely understand your concern, particularly while you are still waiting for your money to be returned.
Having looked into this for you, I can see that our team made you aware that unfortunately the delivery address provided on the order could not be recognised by the courier. As a result, the parcel could not be successfully delivered and is now being returned back to us.
Unfortunately, we are unable to amend delivery details once an order has been placed due to our automated fulfilment process. Once the parcel has been received back at our warehouse, the return will need to be processed. We advise allowing up to 14 working days for this process, however, please be assured that this is a guideline and your return may be processed sooner. Once completed, your refund will be progressed accordingly.
I completely appreciate that waiting for the parcel to make its way back to us before the refund can be completed is frustrating. Please be assured that we are here to support you throughout the process and want to ensure this is resolved for you as soon as we are able to do so.
Please accept my sincere apologies again for the inconvenience and disappointment caused, and thank you for your patience and understanding while the parcel is returned and processed.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
I popped into the Newry Store, got speaking to Sarah and honestly so helpful. She provided some really good recommendations on new scents. Absolutely fantastic at what she does.
17 juin 2026
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great price and offers on alot of top…
Great price and offers on alot of top quality perfumes,really fast delivery service,will be back again soon 👍
24 avril 2026
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service
I visited the Newry store looking for a gift for my partner. Perfume shops and jewellery shops are out of my comfort zone, like most men.I was looked after by two wonderful ladies Deborah and Monica.
They showed genuine interest in me and the occasion and help me choose the perfect gift. They could not have been nicer.The personalized ribbon was a lovely touch.
2 mai 2026
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5 star service
As soon as I walk in to store I was met by a smile and asked if I needed any help. Debbie was so helpful and polite I will most definitely be back to shop there again.
23 avril 2026
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went in to the perfume shop looking fragrance for my partner
I went in to the perfume shop looking to buy my partner a fragrance for his birthday. Monica and Kyle where both working and they both where giving me recommendations of what they liked. They both were extremely helpful and helped me pick out a Jean Paul Gaultier fragrance. I had it wrapped up with a ribbon and it was a great success because my partner loved the scent. Lovely experience with them both would definitely be back
1 avril 2026
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a wonderful experience with Monica
Had a wonderful experience with Monica, Linda and Kyle. Advised me on what scent would suit a family member. Great friendly service and full of craic!
21 avril 2026
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I just wanted to reach out to say how…
I just wanted to reach out to say how lovely Monica and her team in Newry are. Every time I go into the shop they remember my scent of choice and when I try any of the new perfumes ,Monica is so knowledgeable about their ingredients. I find the atmosphere in the shop makes you feel very special and loved ❤️
21 avril 2026
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Newry 157
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Perfect experience
It was so easy to order the perfume I wanted in the shop. And when it arrived I asked if it could be wrapped. I loved being able to choose the text for the ribbon and have it wrapped there and then.
The staff were amazing and really helpful. I couldn’t have asked for better service.
4 décembre 2025
Réponse de The Perfume Shop - Newry 157
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
fast delivery and well packed
29 novembre 2025
Réponse de The Perfume Shop - Newry 157
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
I bought some gifts yesterday and…
I bought some gifts yesterday and Debbie looked after me in the buttercrane branch in newry. The shop was extremely busy but Debbie took her time and made sure I was treated like royalty.
29 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Was in the perfume shop buttercrane
Was in the perfume shop buttercrane, I was looking for fragrance with my boyfriend for holidays. Kyle was very helpful and informative we were very happy with our service
16 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
The staff in Newry could not have been…
The staff in Newry could not have been more helpful brilliant service
2 septembre 2025
Réponse de The Perfume Shop - Newry 157
Hi,
Thanks for your lovely review!
The Perfume Shop
Was in the buttercrane store Monica was…
Was in the buttercrane store Monica was so lovely and so kind and helped me pick the perfect scent for a birthday present.
She was amazing!!!!!!
5 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
After shopping in the newry buttercrane…
After shopping in the newry buttercrane store today, sales assistant Athena was very helpful and overall made my shopping experience excellent! Overall all the staff was very friendly!!
15 mai 2025
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Réponse de The Perfume Shop - Newry 157
Thank you for your positive review!
The Perfume Shop.
i loved the customer service that one…
i loved the customer service that one of the lovely employees called Linda delivered to us
good guide
24 avril 2025
Avis spontané
Réponse de The Perfume Shop - Newry 157
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.